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Disposal must be undertaken according to the respective locally
applicable regulations.
For further information please contact your local authority or
disposal company.
15 customer Service
If a fault can not be eliminated by following the instructions given
above, please call Customer Service. In such a case do not carry out
any further work yourself, especially to the electrical parts of the
appliance. Do not open the door unnecessarily often so as to avoid the
loss of cold.
customer Service address Germany:
EGS GmbH
Customer Fon No.: +49 (0) 29 44 / 97 16-6
Dieselstraße 1
Fax:
+49 (0) 29 44 / 97 16-77
D-33397 Rietberg
E-Mail:
Eu / World: contact manufacturer or your local dealer
Gastro-Cool GmbH & Co. KG
Fon No.: +49 (0) 2154 484 60-0
Hans-Böckler-Str. 8
Fax:
+49 (0) 2154 484 60-20
D-47877 Willich
E-Mail: [email protected]
Please have the following information ready for the Customer Service:
• Full address and telephone no.
• Appliance type and serial number
• Description of the fault
• Proof of purchase
16 Terms of warranty
Terms of warranty
As a buyer of a Gastro-Cool appliance you are entitled to the legal
warranty from the purchase contract with your dealer.
Validity period
The warranty is valid for one year (proof of purchase is to be presented)
from the invoice date. During the first year any faults of the appliance
will be eliminated free of charge. It is a prerequisite that the appliance
is accessible without any particular effort for repairs.
If claims are made according to the warranty, the warranty is not
extended either for the appliance nor for the newly fitted parts.
Scope of fault elimination
Within the specified periods we shall eliminate any faults of the appliance
which can evidently be traced back to incorrect function or material
faults. Replaced parts become our property.
The following are excluded:
Normal wear and tear, intentional or negligent damage, damage which
occurs due to non-observation of the Directions for Use, inappropriate
positioning or installation or due to connection to the wrong power
supply, damage arising from the effect of chemicals or electrothermal
factors of from other abnormal environmental conditions, damage
to glass, paint or enamel and any differences in colour, as well as
defective lamps. We will not provide any services either if – without our
special, written approval – work has been carried out on the Gastro-
Cool appliance by non-authorised people or parts from a different
origin have been used. This restriction does not apply to fault-free
work carried out by a qualified expert using our original parts in order
to adapt the appliance to the technical protective regulations of a
different EU country.
