Troubleshooting Quick Reference
Problem
Possible Cause
Solution
Igniter does not
spark or your BBQ
lights with a match
but not with the
ignition.
Electrode dirty
Wipe the electrode carefully with a clean cloth .
Degrease with alcohol or a small quantity of
methylated spirits if needed(NB ensure that
cleaning agents are removed from the area before
lighting the BBQ). If this does not remove residue
then sand gently using fine sandpaper.
Electrode or burner
is wet
Wipe dry before trying to relight.
Ceramic Insulator
is Damaged
If the ceramic insulator around your electrode is
allowed to become very dirty it may crack from the
heat. If this occurs you may not get a ‘clean’ spark
at the burner. Visually inspect the electrode and if
cracked your electrode will need to be replaced.
Electrode not
properly spaced
Check the gap between the electrode and burner .
The gap should be 2-4mm and can be altered
gently with pliers. Be careful not to crack the
ceramic insulator whilst performing this
procedure.
Unplugged wire
Check all connections to igniter box and to each
electrode on your BBQ
Flare Ups
BBQ needs cleaning Properly clean your BBQ. Pay special attention to
the flame tamers and ensure the fat tray / cup is
emptied and cleaned.
Flame tamers
missing
Ensure flame tamers are in position under the grill
plate.
Fatty cut of meat
Sear the meat on high setting on your hot plate
then cook to perfection over a lower flame on the
grill plate. Ensure the flame tamers are in place
and clean.
Electrode sparks
but BBQ does not
light
Electrode not
properly spaced
Check the gap between the electrode and
burner .The gap should be 2-4mm and can be
altered gently with pliers. Be careful not to crack
the ceramic insulator whilst performing this
procedure.
No Gas or Valve not
open
Check the gas supply and refill if necessary.
Remember to open the gas valve after
maintenance!
Regulator’s Excess
Flow
Valve activated
Check the information in the BBQ manual
regarding the EXCESS FLOW VALVE. Always make
sure that all control valves on your BBQ are in the
OFF position before opening the tap on the LPG
cylinder and then ALWAYS OPEN THE TAP ON THE
LPG CYLINDER SLOWLY to ensure the full
requirement of gas is delivered to the BBQ for
correct performance.
