Page 13
815 Manual
CHAPTER 6 - SERVICE AND WARRANTY INFORMATION
T
he warranty will only apply only if the warranty card that is shipped with the equipment
has been returned to Garnet Instruments Ltd.
DISCLAIMER OF WARRANTY ON HARDWARE
Garnet Instruments Ltd. warrants equipment manufactured by Garnet to be free from defects
in material and workmanship under normal use and service for a period of one year from the
date of sale from Garnet or an Authorized Dealer. The warranty period will start from the date
of purchase or installation as indicated on the warranty card. Under these warranties, Garnet
shall be responsible only for actual loss or damage suffered and then only to the extent of
Garnet’s invoiced price of the product. Garnet shall not be liable in any case for labor charges
for indirect, special, or consequential damages. Garnet shall not be liable in any case for
the removal and/or reinstallation of defective Garnet equipment. These warranties shall not
apply to any defects or other damages to any Garnet equipment that has been altered or
tampered with by anyone other than Garnet factory representatives. In all cases, Garnet will
warrant only Garnet products which are being used for applications acceptable to Garnet and
within the technical specifi cations of the particular product. In addition, Garnet will warrant
only those products which have been installed and maintained according to Garnet factory
specifi cations.
LIMITATION ON WARRANTIES
These warranties are the only warranties, expressed or implied, upon which products are
sold by Garnet and Garnet makes no warranty of merchantability or fi tness for any particular
purpose in respect to the products sold. Garnet products or parts thereof assumed to be
defective by the purchaser within the stipulated warranty period should be returned to the
seller, local distributor, or directly to Garnet for evaluation and service. Whenever direct
factory evaluation, service or replacement is necessary, the customer must fi rst, by either
letter or phone, obtain a Returned Material Authorization (RMA) from Garnet Instruments
directly. No material may be returned to Garnet without an RMA number assigned to it or
without proper factory authorization. Any returns must be returned freight prepaid to: Garnet
Instruments Ltd, 286 Kaska Road, Sherwood Park, Alberta, T8A 4G7. Returned warranted
items will be repaired or replaced at the discretion of Garnet Instruments. Any Garnet items
under the Garnet Warranty Policy that are deemed irreparable by Garnet Instruments will be
replaced at no charge or a credit will be issued for that item subject to the customer’s request.
If you do have a warranty claim or if the equipment needs to be serviced, contact the
installation dealer. If you do need to contact Garnet, we can be reached as follows:
CANADA
UNITED STATES
Garnet Instruments Ltd.
Garnet Technologies Inc.
286 Kaska Road
201 M&M Ranch Road
Sherwood Park, AB T8A 4G7
Granbury, TX 76049
CANADA
USA
email: [email protected]
email: [email protected]
