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Troubleshooting guide 

 

I am getting a "Pairing Failed" message 
when setting up my Garmin device through 
the Garmin Connect App  

If you receive a "Pairing Failed" message went attempting to add your Garmin device to the 
Garmin Connect App, review the following common solutions that may solve your problem. 

 

Example of error message

 

 

NOTE: When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not entering this 
code or entering the wrong code will result in a "Pairing Failed" message 

 

Select the option to Retry the process. Sometimes attempting the process a 2nd time will finish the pairing process. 

 

If the issue persists, reboot the Garmin device by powering it off and then powering it back on.  Attempt to complete the pairing process again.  

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For devices without a button, plugging them into external power with the charging cable will reboot them.  

 

Try rebooting the smartphone by powering it off and then powering back on.  Attempt to complete the pairing process again.  

The Garmin Connect App is Not Finding my 
Garmin Device During the Pairing Process  

If you are attempting to add your Garmin device to the Garmin Connect App and the app is not 
finding your device, review the following common solutions that may solve your problem.   

Содержание 010-N1789-00

Страница 1: ...entering the wrong code will result in a Pairing Failed message Select the option to Retry the process Sometimes attempting the process If the issue persists reboot the Garmin device by powering it of...

Страница 2: ...al power source Garmin Connect App Bluetooth Troubleshooting Many Bluetooth issues can be solved by restarting your Garmin device and restarting your phone If you continue to have an issue the followi...

Страница 3: ...have been completed and you are not receiving any smart notifications See Related content below to further troubleshoot your issue The Band on My vivosport Device Is Damaged If the band on your vivos...

Страница 4: ...e and enable the related permissions iOS Instructions 1 Open Garmin Connect app 2 Select More lower right 3 Select Settings 4 Select App Permissions 5 If any permissions related to notifications Conta...

Страница 5: ...to your device s Owner s Manual Step 4 Android Users Confirm that Notification Access has been granted to the Garmin Connect app The location of this setting will vary by phone manufacturer If you ca...

Страница 6: ...e it must be paired directly through the Garmin Connect Mobile app instead of from the Bluetooth settings on your smartphone 1 From the app store on your smartphone install the Garmin Connect Mobile a...

Страница 7: ...sensors work by using lights that can measure small changes in blood volume in the capillary layer just below the epidermis outermost of the three layers that make up the skin as blood flows through t...

Страница 8: ...the presence of other signals that have a much larger magnitude and that change more dynamically In the following example the watch initially detected and locked onto the runner s pulse but around 20...

Страница 9: ...blood flow The watch is properly tight when you can move the watch and the skin underneath moves with it Certain Types of Activities Can Affect Heart Rate Performance Activities that cause flexing of...

Страница 10: ...os Can Affect Heart Rate Accuracy Tattoos can impact heart rate sensor accuracy and performance In some cases the optical sensor may not even turn on The ink pattern and saturation of some tattoos can...

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