20
TEN YEAR LIMITED WARRANTY
Garland
warrants to the original consumer purchaser (Customer) that each new smoke alarm will be free from defects in
materials and workmanship under normal use for a period of 10 years from the date of purchase (Warranty Period). To the extent
permitted by law,
Garland
agrees to repair or replace (at our discretion) any defective product, within the Warranty Period, on
presentation of proof of purchase.
Australia warranty claims:
1.
These Terms outline how the Company warrants our products for all products purchased after 1 January 2011.
2.
Garland
warrants that all
Garland
Products (excluding Third Party Product) will operate in accordance with their
published specifications for the duration of the Warranty Period.
3.
Where the sale of products is to electrical wholesale customers of
Garland
, no additional warranties are to be provided on
behalf of
Garland
to end consumers.
4.
The Australian Consumer Law (ACL) protects consumers by giving them certain rights relating to the purchase of goods and
services.
5.
If the Customer is a ‘consumer’ as the term is defined in the ACL:
5.1
Garland
’s Products come within guarantees that cannot be excluded under the ACL;
5.2
The Customer is entitled to a replacement or refund for major failure and for compensation for other reasonably
foreseeable loss or damage;
5.3
The Customer is entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and
the failure does not amount to a major failure.
6.
In addition, the Customer must ensure that terms of a like nature are contained in any contract of sale or onsale of the
Products to a Third Party purchaser.
7.
The Customer indemnifies and holds
Garland
harmless from any claims or demands which are made as a result of their
failure to comply with the requirements of this clause.
8.
If the Customer makes a claim during the Warranty Period it will be handled as follows:
(a)
In the case of
Garland
Products, where there is a defect in such Products,
Garland
will replace or repair the Products
(at its discretion and cost).
(b)
Garland
will not be responsible for the cost of retrieving, removing, reinstalling, or retesting the Products to and from
the location where the Products are located.
(c)
All warranties for any Products repaired or replaced during the Warranty Period will expire at the same time as the
original warranty of the Products that were repaired or replaced.
Exclusions
Subject to non-excludable laws, this warranty does not cover:
• normal wear and tear to the product or parts
• batteries or other consumables included with this product (excluding sealed non replaceable battery models)
• damage to the product caused by or at the direction of the Customer, including through accident, misuse, abuse, lack of
reasonable care, tampering or repair by uncertified or non-authorised personnel.
• any product that has not been installed, operated or maintained in accordance with the manual or operating instructions
provided with the product
• any damage caused by improper power input or improper cable connection
• any indirect, special or consequential loss or damage of any kind
Garland
’s total liability in relation to the products shall not exceed the purchase price paid for the products, regardless of the
basis of the claim and whether or not arising due to or in connection with the supply.
15. WARRANTY & CONTACT DETAILS
