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4.If it is difficult to remove the paper jammed, please try to open the scanner cover and remove it
from the pressing block.
14.2. Software Failure
Problem
Solution
The printer icon will not be displayed in the
“Printer and fax” folder.
Reinstall the printer driver. Ensure that the USB
interface cable and the
The printer is in Ready mode but it will not
perform any print job.
If the failure still exists after restarting the Make
sure the network cable of USB cable is connected
correctly.
Failed to install the driver
Check whether the print spooler service is
enabled.
Check the power supply and the connection of
the printer.
The driver cannot be used if the IP address
of the printer has been changed
Modify the port IP address of the printer driver.
If the above method does not work, please
reinstall the printer driver.
It is recommended that a fixed IP address should
be set to the network printer.
In the DHCP network, it is recommended to bind
the IP address with the MAC address of the
printer.
