© All rights reserved - Galmet Sp. z o.o. Sp. K.
Installation and Operating Manual / Warranty Card - SGW(S), SGW(S)B, SG(S)
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8. Guarantee terms and conditions
8. Guarantee terms and conditions
The guarantor “Galmet Sp. z o. o.” Sp. K., with its registered office in Głubczyce, at ul. Raciborska 36, hereinafter referred to as the manufacturer guarantees
that the product (hereinafter referred to as the equipment) covered by the hereby guarantee card is free from any defects in material and workmanship.
1. Execution of the buyer’s rights, resulting from the hereby guarantee depends on fulfilment of the terms and conditions indicated in the guarantee card.
2. The guarantee periods are as follows:
- for the enamel coated tank - SG(S), SGW(S), SGW(S)B, SGW(S) horizontal - 60 months
1,2
- for the other parts - 24 months.
3. The defects revealed during the guarantee period should be reported to the importer/seller. Free-of charge repairs of the defects arose due to reasons
attributable to the manufacturer will be conducted within the period specified in the binding regulations from the date of accepting the complaint as valid
by the importer/seller.
Attention – do not disassemble the heater.
4. While making a complaint to the importer/seller the following data should be provided: catalogue and serial number of the equipment (situated on the
name plate sticker or on the first page of the guarantee card), date of purchase, description of the defect, accurate assembly address and contact telephone
number.
5. Presentation by the user of the purchase invoice or receipt from the cash register as well as guarantee card – correctly filled, complete, stamped by the store
and assembler and not containing any adjustments is a condition for carrying out of the guarantee repair of the equipment. The guarantee card should be
kept for the entire exploitation period of the equipment.
6. At least once every 18 months the magnesium anode in the equipment should be replaced – replacement is not covered by the guarantee service.
Confirmation of purchase of the anodes should be kept, as well as any records in the guarantee card about their replacement. Regular replacement of the
magnesium anode is a condition for maintaining the guarantee for the tank.
7. It is not allowed to assemble the heater without operational safety valve. Confirmation of purchase and the guarantee card of the safety valve should be
kept available for inspection.
8. Safety valve have to be assembled directly in front of the heater on the pipe supplying it with cold water. Only valves acceptable by adequate organs should
be used, adjusted to storage water heaters. Safety valve should be used according to the operating manual for the valve.
9. It is strictly forbidden to assemble additional equipment (e.g. shut-off valve, check valve etc.) between the safety valve and the heater. It is only recommended
to assemble a three-way-adapter in order to empty the heater.
10. Assembly and activation of the equipment constituting the subject of the guarantee have to be conducted with due diligence by a qualified electrician or
assembler, according to the principles specified by the legal provisions and operating and assembly manual.
11. The equipment should be protected against direct sun exposure, so as to avoid discolouration of the polyurethane or polystyrene foam, as well as any
possible damage to the elements made of plastic.
12. The heater should not be assembled in rooms, where the ambient temperature may fall below 0°C.
13. The heater has to be assembled in covered places, unexposed to atmospheric conditions (rain, snow, sun radiation, etc.).
14. Pipes or tubes made of plastic unadjusted to operating in the temp. 100°C and pressure 1.0 MPa should not be used for connection of the heaters.
15. The heater should be assembled in a manner ensuring free access (e.g. for maintenance, repair or replacement).
16. The manufacturer shall bear no liability for any possible inconvenience or costs related to structural changes of the building/rooms, necessary due to
conditions in the place for assembly of the equipment (e.g. too narrow doors or corridors) – these are not covered by the guarantee or any surety; any
demands for incurring of such costs shall be rejected by the manufacturer. If assembly of the water heater has to be conducted in an untypical place (e.g. in
the attic, in accommodation spaces with floor sensitive to water, warehouses etc.) the given place shall be protected against any possible water leakage and
assembly of equipment used for water storage and drainage shall be taken into consideration, so as to avoid secondary damages.
17. The manufacturer may refuse to repair a product under guarantee, if the damage being the result of corrosion was caused by aggressive water– based on the
Regulation of the Minister of Health of 29.03.2007 on the quality of water intended for human consumption (Journal of Laws No. 61 item 417 as amended)
– or due to not sufficient water conductivity (at least 150 μS/cm-1).
18. Any mechanical damages of the tank should result in loss of the guarantee.
19. The guarantee does not include the following:
19.1. damages resulting from incorrect transportation,
19.2. normal wear of the heater,
19.3. intentional damages or damages being result of carelessness,
