NTS-6002 HARDWARE MANUAL
18
TEL:
+44 (0) 121 608 4433
FAX:
+44 (0) 121 608 4477
www.
galsys
.co.uk
galleonsupport
.com
WARRANTY AND MAINTENANCE
WARRANTY
The NTS-6002 time server comes with an industry leading, six year warranty. Warranties commence
on the date a unit is shipped by Galleon Systems. Extended warranties are available on request. To
extend your warranty, call 0121 608 7230.
In accordance with the terms of the warranty, Galleon Systems’ liability is limited to repairing or
replacing, at the discretion of Galleon Systems, the defective equipment and providing upgraded
version changes for firmware. In case of repair, the product must be returned to Galleon Systems.
This warranty does not apply if repairs are required due to acts of nature beyond Galleon Systems’
control such as, but not limited to:
Lightning strikes
Power surges
Misuse, damage or neglect or
If repairs/modifications have been made or attempted by anyone other than personnel
authorised by Galleon Systems
Under no circumstances will Galleon Systems be liable for any indirect, special, incidental or
consequential damages from the sale or use of this product.
This disclaimer applies both during and after the term of the warranty. Galleon Systems disclaims
liability for any implied warranties, including implied warranties of merchantability and fitness for
a specific purpose.
MAINTENANCE
The NTS-6002 should be positioned in a secure location, away from any potential damage threats.
Antennas should not be positioned in the vicinity of instruments likely to cause signal interference,
for example, air conditioning systems.
The NTS-6002 device is a ‘set it and forget it’ device, but external antennas should be checked
regularly, particularly after bad weather. Cleaning of the time server device should be done with a
dry, anti-static cloth to remove dust.
REPAIR AND RETURNS
If it’s deemed that your device requires repair, having exhausted the Technical Support process,
Galleon Systems will issue a Return Material Authorisation [RMA] number complete with shipping
instructions, then ship the product, transportation prepaid, for inspection.
Typical equipment repair or replacement time is five (5) business days, plus shipping times.
One-way shipping remains the responsibility of the customer. Galleon Systems will return
equipment by the same method it was received.
Galleon Systems will not be responsible for unauthorised returns or returns that fail to specify the
RMA number on a packing list, attached in plain view, on the outside of the shipping container.
