OPERATION AND MAINTENANCE MANUAL
WATER FILTRATION SYSTEM
16
4.
GALENE shall not be liable for any water damage arising, directly or indirectly, from any defect in the water filter or
component part(s) or from its use.
5.
GALENE shall not be liable for any damage or product failures caused by any of the following:
The water filter or any of its component parts have been subject to misuse, alteration, neglect or accident.
The water filter has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or
regulations or in their absence.
The water filter is not installed, operated and maintained in accordance with the printed Manufacturer’s instructions,
including if the water filter has any additional aftermarket equipment introduced into the sealed system not approved by
the manufacturer.
The water filter is exposed to highly corrosive conditions.
The water filter is not continuously supplied with potable water.
The water filter is not operated within the factory calibrated temperature limits.
The water filter is removed from its original installation location.
The water filter is installed in direct sunlight or exposed to freezing temperatures.
The water filter or any of its component parts fail due to iron or sediment build-up.
Clogging due to purchaser’s failure to replace the Pre-Filter cartridge.
Damage caused by fire, flood or acts of God.
Damage caused by over-pressurization in the water line.
6.
This warranty does not cover damage caused by the use of parts that are not genuine GALENE parts. This includes, but is
not limited to replacement filters, faucets, and/or diverter valves.
7.
Except when specifically prohibited by the applicable state law, the Owner, and not GALENE, shall be liable for and shall
pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water filter or any
component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such charges may
include, but are not necessarily limited to:
a)
All freight, shipping, handling and delivery costs of forwarding a new water filter or replacement part(s) to the owner.
b)
All costs necessary or incidental in removing the defective water filter or component part(s) and installing a new water filter
or component part(s).
c)
Any material required to complete, and/or permits required for, installation of a new water filter or replacement part(s), and
d)
All costs necessary or incidental in returning the water filter or component part(s) to a location designated by the
manufacturer.
How to get service
To receive service under this Warranty, you must contact GALENE Water Treatment @ 1-844-942-5363 or [email protected] within the
Warranty Period to describe the problem to a customer service representative who will verify that the product is under warranty and
determine whether a part or the system will be replaced and whether you must send back the unit. You will be required to provide proof of
purchase and proof of proper installation
Arbitration: All disputes, controversies or claims of any sort, arising out of or in any way relating to this Agreement, its negotiation, and the
Services provided pursuant to it, whether based in contract, tort, regulation, or any other legal or equitable theory (collectively
“Disputes”), shall be resolved by binding arbitration. Arbitration shall be conducted within the geographical limits of the applicable federal
district court where the Covered Property is located, or such other location upon which both parties mutually agree. The commercial
Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes of the American Arbitration Association
(the “Arbitration Rules”) in effect at the time arbitration is demanded by either party shall govern the arbitration proceeding and the
selection of one neutral arbitrator to preside over the proceeding. The arbitrator is empowered to decide all Disputes and all questions
related to the enforceability and scope of these Dispute Resolution provisions including but not limited to the validity, interpretation and
applicability of these Dispute Resolution Provisions.
Class Action and Jury trial waiver: Each party to this agreement may bring a Dispute against the other only in its individual capacity and not
as plaintiff or class member in any purported class or representative proceeding. Each party gives up or waives any right it may have to
have any Disputes between them resolved by a jury.
