•
“Limited” means that we will repair problems caused by factory defects
or normal use at no charge.
•
Before returning a radio to us for warranty service, please call our
Service Department for a Repair Authorization Number (RAN). This
RAN must be written below your return address on the outside of the
shipping box. Boxes which arrive without a RAN will be refused, and
the shipping company will return the unopened box to you. Be sure to
have a pen and paper ready along with the serial number of your radio
before calling. We will give you the RAN and our shipping address over
the phone. The telephone number of the Service Department is (760)
480-8800, and we suggest calling between 10:00 AM and 4:00 PM
Pacific Time.
•
Please include a note with a detailed description of the symptoms. This
is important because it will help the technician who works on your radio
to locate your problem. Intermittent problems are easily overlooked, so
be sure to give as much detail as possible in your note. Also, please
include your telephone number in case our technicians have any
additional questions.
•
Do not send your bracket, power cord or microphone unless we ask for
these items during our telephone conversation.
•
You are responsible for getting the radio safely to us. (We suggest using
United Parcel Service.) You must pay to ship the radio to us, and we will
pay to ship the radio back to you. Since we use UPS and they do not ship
to Post Offices boxes, please provide us with a street address for the
return of your radio.
•
We will repair and return your radio as soon as we can. We appreciate
your choosing a Galaxy radio and we want you to be on the air as much
as possible!
Be sure to visit our web site at
www.GalaxyRadios.com
WARRANTY
This radio is covered by a two year
limited parts and labor warranty.
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