11
Trouble shooting
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service.
After-sales service
In the event of repairs please contact our after-sales
sevice. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
Please quote the E number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service. The rating
plate bearing these numbers can be found on the
bottom of the appliance. For future reference you can
note the data of your appliance and the telephone
number of our after-sales service below.
Please note that calling out an after-sales service
technician is not free of charge, even within the
warranty period, should the problem result from an
operating error.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
Fault
Possible cause
Solution
Malfunction of the gen-
eral electrical system.
The household fuse has tripped.
Check the fuse box if the fuse has tripped.
The electric ignition
does not work.
There may be food or cleaning products stuck
between the ignition sparkers and the burners.
The space between the ignition sparker and the
burner must be clean.
The burners are wet.
Dry the burner caps carefully.
The burner caps are not correctly positioned.
Check that the burner caps are correctly posi-
tioned.
Power cut
Ignite the burner with a lighter or a match.
The burner flame is not
uniform.
The burner components are not correctly posi-
tioned.
Ensure the components are correctly posi-
tioned.
The grooves on the burner are dirty.
Clean the grooves on the burner.
The gas flow is not nor-
mal or there is no gas.
The gas supply is blocked via gas taps.
Open all gas taps.
If the gas is supplied from a gas cylinder, check
that this is not empty.
Change the gas cylinder.
The kitchen smells of
gas.
There may be a leak in the gas cylinder coupling. Check that the coupling is sound.
The burner goes off
after ignition.
The control knob was not held down for long
enough.
Once the burner is on, hold the control knob
down a few seconds longer. Fully press control
knob.
The grooves on the burner are dirty.
Clean the grooves on the burner.
E-Nr.
FD-Nr.
After-sales service
O
GB
0844 89289988
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to
6 pence may apply.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
AU
1300 727 421
NZ
09 477 0492
