16
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice – even if the appliance is still under guarantee!
Appliance
x
Fault
Possible cause
Remedial action
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illuminate.
Appliance has been switched off.
Press the On/Off button.
Power failure.
Check whether the power is on.
The fuse has been switched off.
Check the fuse.
The mains plug has not been inserted
properly.
Check whether the mains plug is secure.
The refrigeration unit is switching
on more frequently and for
longer.
Appliance opened frequently.
Do not open the appliance unnecessarily.
The ventilation openings have been
covered.
Remove obstacles.
Large quantities of fresh food are placed
in the freezer.
Switch on fast cooling (see chapter Fast
cooling).
The light (LED) does not work.
The LED lamp is defective.
Call customer service.
Light switch is jammed.
Check whether it can be moved.
Display indicates “E..”.
Electronics have detected a fault.
Call customer service.
Display indicates
“LOWPOWER”.
The mains voltage falls below
the permitted limiting value.
When the mains voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer, inform
the energy supply company.
Display indicates “HIGHVOLT”.
The mains voltage exceeds
the permitted limiting value.
When the mains voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer, inform
the energy supply company.
The motorised compartment
cannot be moved. There is a loud
noise.
The compartment is overloaded (>10
kg).
When making adjustments, do not load the
compartment with more than 10 kg.
The load touches the top.
Move the compartment only as far as the height
of the load permits.
The motorised compartment
cannot be moved.
Holiday mode is switched on.
Switch holiday mode off.
