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Frequently Asked Questions (FAQ)
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high heat set-
ting?
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the hotplate that most closely matches
its size. You can find information on the type, size and positioning of the cookware in sections
Cookware
Cleaning
How do I clean the hob?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive
cleaning agents, dishwater detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on