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Troubleshooting
You can often easily eliminate problems that may
occur on your own. Before calling customer service,
take into account the following information.
9
WARNING
Risk of electric shock
Incorrect repairs are dangerous. Repairs may
only be carried out by one of our trained after-
sales engineers. If the appliance is faulty,
unplug the mains plug or switch off the fuse in
the fuse box. Contact the after-sales service.
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Power cut
Your appliance can bridge a power cut of a few
seconds. Operation continues.
If the power cut was for a longer period and the
appliance was in operation, a message appears in the
display. Operation is interrupted.
Set the function selector to
0
, then the appliance can
be operated again as usual.
Disruption
Possible cause
Solution
Appliance not working, no display
Power failure
Check whether other kitchen appliances
are working.
Fuse defective
Have a qualified electrician check in the
fuse box whether the fuse for the appli-
ance is in working order.
Operating error
Switch off the fuse for the appliance in
the fuse box and switch it on again after
about 10 seconds.
Appliance cannot be started
Appliance door is not quite closed
Close appliance door
The food takes longer than usual to heat
up
The microwave power setting is too low
Select a higher power setting
A larger amount than usual has been
placed in the appliance
Double the amount = almost double the
time
The food was colder than usual.
Stir or turn the food during cooking
Appliance is not working, display is not
responding.
0
appears in the display.
Child lock activated
Deactivate child lock (see section enti-
tled
Child lock
)
Appliance does not heat up,
°
appears
in the display
Appliance is in the demo mode
Deactivate demo mode in the basic set-
tings
Error Message E300
Incorrect wiring at first power up
Check wiring of appliance at connection
point. Wiring should be checked by a
qualified person.
L1 & L2 not powered up simultaneously Switch on L2 before switching on L1.
Failure module combination
Please contact after-sales service and
inform them of the error code.
Error message "Exxx"
If an error message appears, turn the
program selection to
0
; if the display
goes off, it was a one-time problem. If
the problem occurs repeatedly or if the
display stops, please contact after-sales
service and inform them of the error
code.
