Frequently Asked Questions
?
What are the things I should not put into Juicer?
Any produce with large or hard seeds (eg persimmon, peach, plum, durian, rambutan, etc).
Ice and frozen fruit/vegetables are also not recommended.
?
Can the juicer be used as a food grinder or mill?
No, this is not designed to grind or mill (eg rice, grains, peppercorns etc). You may use the juicer
to extract milk from grains etc AFTER it has been soaked for at least 6 hours.
?
Must I disassemble and clean after using Juicer?
Yes, simple cleaning by pouring water into the feeding chute is not enough. You need to disassem-
ble all attachments and clean thoroughly with warm water.
?
If the juicer gets stuck and the cover cannot be opened after juicing, is this a defect? Should
I contact customer service?
When juicing fibrous vegetables, the fibres may tend to get clogged or stuck at the pulp out-
let and this may cause the juicer to stop working. Another reason may be inserting the produce
too fast into the feeding chute too fast. Press the REVERSE button for 1 minute and then press ON
for 2-3 minutes, this process will unclog stuck fibres. You can also pour water through the chute
to do simple cleaning that will help to unclog fibres. If you still have problems with disassembling
the machine, contact our customer service.
Problem
Possible Causes
What To Do
No power to juicer
Juicer is not plugged in.
Incorrect assembly.
Check the juicer is plugged in.
Reassemble the juicer according
to the instructions.
Motor has stopped
Bowl has been overfilled
with material.
Overuse has caused the motor
to shut down as a precaution
to overheating.
Press the reverse power button
to try to clear the clog. You may
need to repeat this a few times.
Switch off and let the motor cool
before using again.
Leaking from beneath
the bowl
Rubber plug on base of bowl is
not correctly inserted.
Ensure the rubber plug on base
of bowl is completely inserted.
Stain on the bowl, Strai-
ner, Spinning brush
Natural color from juicing
materials.
This is perfectly normal. To re-
duce discoloration ensure you
rinse and clean the appliance
immediately after use.
Squeaking noise during
operation
Juicing noise from squeezing
screw.
This is perfectly normal. Ensure
you do not overload the juicer.
Damage to the strainer
Frozen foods, ice, pits, seeds,
unknown substance or too
much material in the bowl.
Ensure you read the instruc-
tions carefully on the correct
use of the juicer. Do not overfill
the juicer.
Troubleshooting
Before you call for service, review these troubleshooting tips:
