12
H. Troubleshooting
Symptom
Solution
There is no dial tone when pick up hand set
of the phone after link with the Gateway
*Make sure the phone you connect the gateway is an analogue phone.
*Make sure the PBX your phone connect to is analogue or hybrid type.
*Make sure the Line jack of Gateway you have comply to local telecom
interface. (check the label at the rear panel of the gateway body)
The speaker volume is too low in call.
* Refer your headset’s manufacturer user documentation on headset
volume adjustment.
* Adjust VR on the rear panel of Gateway to get better gain
No sound contact between headset and my
Gateway when place or receive a call.
*Make sure that the two devices has been paired and the headset is
one of the last 4 paired device of the Gateway.
*For incoming call, make sure the headset is the last one that Gateway
has been paired with. Or you can simply press talk button of headset
twice (link and disconnect) to re-registrate headset to the Gateway.
*Make sure that the two devices are power on and within working radius
of each other without solid objects, such as walls of furniture, in
between
*Some headset support only one Bluetooth device. If the headset paired
with another Bluetooth device after your Gateway, it might not
recognize Gateway until pair again..
