5250W Dual Fuel Generator
4
Limited Warranty
Contact GPA's Service Center and GPA will troubleshoot any issue via phone (Toll-Free: 877-834-4218) or
e-mail (
). If the issue is not fixed, GPA will, at its option, authorize
evaluation, repair or replacement of the defective parts or components at a GPA Service Center. GPA will
provide you with a case number.
for warranty service. Please keep it for future reference. Repairs or replacements without prior authorization,
or at an unauthorized repair facility, will not be covered by this warranty.
4, Return Policy and Procedure
Defective Return
If the defective unit can not be repaired by the authorized repair center and the unit was within one (1)
year, GPA will make a decision, on GPA sole options, either replace it with an equivalent or return it to GPA and
consumer will get refund. The refund amount will be determined by the used time as below:
- Within thirty (30) days from the original purchasing date, full amount will be refunded.
- For Two(2)-Year Warranty items household use only, from thirty-one (31 days) but within one (1) year
from the original purchasing date, the refund proportion will be determined by 100% minuses its actual using
months divided by twelve (12).
Formula: Refund Proportion = 100%-number of used month/12*100%
Remorse Return
If consumer wants to return due to consumer’s mind changing or any other non-quality reason, which is called
Remorse Return
, and the unit is in its original packing condition or consumer opened the original package but
never fill the fuel and/or oil into the unit, and the unit could be repacked properly, within thirty (30) days from
the original purchasing date, GPA will provide a Return Goods Authorization number (RGA #) to the retailer to
accept the return for refund. Consumer will pay the return freight and 15% of the retail price (excluding tax)
for re-stock fee. The consumer should contact the retailer with GPA’s RGA# and will get remaining amount
refunded after the return is received by GPA. The return address will be noted by GPA when the RGA# is
provided
.
Attention please:
Do Not Return The Unit To The Place Of Purchase even
unless the retailer / distributor has a certain
agreement with GPA in written.
All refund will be issued in terms of Credit Memo (CM) to the retailer/distributor, and the consumer will get
refund from the original store.
5, Warranty Exclusions
This warranty does not cover the following repairs and equipment:
Normal Wear and Tear
Products with mechanical and electrical components need periodic parts and service to perform well,
including but not limited, filter elements, o-rings, spark plug, rubber mounts, etc. This warranty does not
cover repair when normal use has exhausted the life of a part or the equipment as a whole.
Installation, Use and Maintenance
