Your Optical Fiber Solutions Partner
®
All Rights Reserved, Copyright © OFS Fitel, LLC 2020
RMA process
1.
Contact customer service (866-452-9516) or fill out a
form on our webpage
2.
Send a copy of the "Repair Request Form" with all
equipment that needs to be repaired. Please ship the
equipment to:
OFS
Attn: Tom Stafford/Andrew Degidio Room G020
2000 N.E. Expressway
Norcross, GA 30071
3.
A notification will be sent out once the equipment is
received by the repair department.
4.
Equipment will typically be evaluated within 7-10
business days
5.
A “closed ready for payment” email will be sent out.
Please fill out the payment authorization form and
return to customer service.
6.
The equipment will be repaired and shipped back via
FedEx ground