14
Issue
Solution
No power
Recharge your speaker.
No sound
Adjust volume on the connected device or
on the speaker.
When you listen to audio through
Bluetooth, make sure that no audio input
cable is connected to the AUX IN socket.
Make sure that your Bluetooth device is
within the effective operational range.
No response from the
speaker
Restart the speaker.
Poor audio quality
after connection with a
Bluetooth enabled device.
The Bluetooth reception is poor. Move the
device closer to this product or remove
any obstacles between them.
Issue
Solution
Cannot connect with the
device
The Bluetooth function of the device is
not enabled. Refer to the user manual of
the device for how to enable the function.
This product is already connected with
another Bluetooth enabled device.
Disconnect that device and try again.
The paired device
connects and disconnects
constantly
Bluetooth reception is poor. Move the
device closer to this product or remove
any obstacles between them.
For some devices, Bluetooth connection
may be deactivated automatically as
a power-saving feature. This does not
indicate any malfunction of this product.
Troubleshooting
