Your Furmanac Guarantee
We are delighted that you have bought one of Furmanac’s British, quality hand made beds. Don’t
forget, to obtain the full, 5 year guarantee you must register your product online. To do this, please
visit www.furmanac.com/registermyguarantee and complete the online form within 30 days of
delivery to your address.
Your adjustable base and mattress are provided with a standard 1 Year Guarantee, protecting you
against manufacturing defects. When you register for your guarantee online this will be extended to
our 5 Year Guarantee. If you feel that your bed product has developed a fault within your guarantee
period then please follow the process below. However, prior to starting this procedure Furmanac
in fact a manufacturing fault.
Please note:
This guarantee is a back to base guarantee and we
are not obliged to repair or replace our product in
the end user’s premises.
This guarantee is valid from date of delivery to our
customer’s address and we reserve right at our
discretion to repair or replace any parts that are
faulty subject to the following
conditions;
•
The product has only being used for domestic
use.
•
The original proof of purchase can be provided.
•
The product has remained with the original.
owner and has not been resold or gifted.
•
The product has been used in accordance with
the care and safety guidelines outlined in this
document.
•
attempted to be repaired by any person not
authorised by Furmanac.
•
For the complete terms and conditions please
visit www.furmanac.com.
Making a claim;
The Contract of Sale exists between you and the retailer. Consequently, if you have any concerns,
on your behalf. Any replacement, repair or refund during this period can only be obtained from your
retailer under their terms and conditions of sale.
For electrical manufacturing faults within 5 years, Furmanac will provide replacement parts to the
retailer in to be able to repair the bed. For other manufacturing faults within 5 years, we will discuss
your Furmanac bed is repaired or replaced will be at our sole discretion.
If
01384 408844. Please have details regarding date of purchase, product name and size along with
details of the retailer prior to contacting us. Our dedicated service team will then be able to advise you
accordingly.
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