•
The product has only being used for domestic use
•
The original proof of purchase can be provided
•
The product has remained with the original owner and has not
been resold or gifted
•
The product has been used in accordance with the care and
safety guidelines outlined in this document
•
The product has not been modified or attempted to be repaired
by any person not authorised by Furmanac
•
For the complete terms and conditions please visit
www.furmanac.com
Making a Claim
•
The Contract of Sale exists between you and the retailer. Consequently, if you have any concerns, please
contact your retailer in the first instance, giving proof of purchase and outlining the nature of your query.
If the warranty conditions have been satisfied, the retailer will then liaise with Furmanac on your behalf.
Any replacement, repair or refund during this period can only be obtained from your retailer under their terms
and conditions of sale.
•
For electrical manufacturing faults within
5
years, Furmanac will provide replacement parts to the retailer in
to
be able to repair the bed. For other manufacturing faults within
5
years, we will discuss with the retailer
whether a repair by a Furmanac technician or replacement will be offered. Whether your Furmanac bed is
repaired or replaced will be at our sole discretion.
•
If you find that the retailer you purchased your bed from is no longer in business then please call
01384 408844.
Please have details regarding date of purchase, product name and size along with details
of the retailer prior to contacting us. Our dedicated service team will then be able to advise you accordingly.
Your Furmanac Guarantee
We are delighted that you have bought one of Furmanac’s British, quality hand made beds. Don’t forget,
to obtain the full,
5
year guarantee you must register your product online. To do this, please visit www.
furmanac.com/registermyguarantee and complete the online form within 30 days of delivery to your
address.
Your upholstered bed frame is provided with a standard 1 Year Guarantee, protecting you against
manufacturing defects. When you register for your guarantee online this will be extended to our 7 Year
Guarantee. If you feel that your product has developed a fault within your guarantee period then please
follow the process below.
However, prior to starting this procedure Furmanac strongly recommends
reviewing all the information on the following pages to confirm that the issue is in fact a manufacturing
fault.
Guarantee T&Cs
Please note:
This guarantee is a back to base guarantee and we are not obliged
to repair or replace our product in the end user’s premises.
This guarantee is valid from date of delivery to our customer’s
address and we reserve right at our discretion to repair or replace
any parts that are faulty subject to the following conditions;