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C141-F075

1-1

CHAPTER 1 Maintenance and Diagnosis

1.1 Maintenance

1.2 Operation

Confirmation

1.3 Troubleshooting

Procedure

This chapter describes the maintenance, diagnosis, operation check, and
troubleshooting of the disk drive. The following are explained:

•

Rules for regular maintenance and troubleshooting

•

Display of maintenance level (field and factory)

•

Display of machine revision number and number change in the field

•

Tools and test devices needed for each maintenance level

•

Standard testing for each maintenance level

•

Recommended procedure for troubleshooting and fault diagnosis

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Содержание MHV2040BS

Страница 1: ...C141 F075 01EN MHV2080BS MHV2060BS MHV2040BS DISK DRIVES MAINTENANCE MANUAL ...

Страница 2: ...ity for incidental or consequential damages arising therefrom FUJITSU DISCLAIMS ALL WARRANTIES REGARDING THE INFORMATION CONTAINED HEREIN WHETHER EXPRESSED IMPLIED OR STATUTORY FUJITSU reserves the right to make changes to any products described herein without further notice and without obligation This product is designed and manufactured for use in standard applications such as office work person...

Страница 3: ...C141 F075 Revision History 1 1 Edition Date Revised section 1 Added Deleted Altered Details 01 2005 05 16 1 Section s with asterisk refer to the previous edition when those were deleted ...

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Страница 5: ...ection lists the abbreviated terms and their full words used in this manual Index In this manual disk drives may be referred to as drives or devices IBM PC AT is a registered trademark of IBM International Business Machines Corporation of the United States of America Conventions for Alert Messages This manual uses the following conventions to show the alert messages An alert message consists of an...

Страница 6: ...sion to Serial ATA 1 0a Specification However the disk drive installation and removal notes on safety precautions with regard to hot plugging vary depending on the specific requirements and environment related conditions of the system to which the drive is connected by hot plugging When using the drive under general conditions of use i e without hotplugging observe the important alert messages and...

Страница 7: ...lve adjustment repair or replacement Fujitsu is not liable for any other disk drive defects such as those caused by user misoperation or mishandling inappropriate operating environments defects in the power supply or cable problems of the host system or other causes outside the disk drive ...

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Страница 9: ... the user does not perform the procedure correctly Also damage to the predate or other property may occur if the user does not perform the procedure correctly Task Alert message Page Maintenance Static Damage 1 Don t install or remove a PCA or connect or disconnect a cable or connector plug when the drive is powered This may give you an electric shock 2 Keep away from mechanical assemblies in the ...

Страница 10: ...e Only power the drive with all boards installed 4 Avoid any detergent which may cause short circuits when cleaning assemblies 5 Keep all vents open opened and unblocked Avoid other conditions which may cause circuits to overheat 1 2 6 Do not apply excessive force to the cover under any circumstances Doing so may cause irreparable damage to the cover Device damage The DE is completely sealed Do no...

Страница 11: ...ed The cable must not be disconnected and the screws that attach the drive must not be removed with the power ON 2 Do not move the drive and attach or detach the connector until it comes to a complete stop about 30 s after the power is turned OFF 3 Perform the human body grounding to discharge any static electricity from your body Be sure to wear a wrist strap 2 2 ...

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Страница 13: ...DUCT MANUAL C141 E225 1 Device Overview 2 Device Configuration 3 Installation Conditions 4 Theory of Device Operation 5 Interface 6 Operations MHV2080BS MHV2060BS MHV2040BS DISK DRIVES MAINTENANCE MANUAL This manual 1 Maintenance and Diagnosis 2 Removal and Replacement Procedure ...

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Страница 15: ... 5 Tools and test equipment 1 8 1 1 6 Self diagnostics 1 8 1 1 7 Test 1 8 1 2 Operation Confirmation 1 11 1 2 1 Operation test 1 11 1 2 2 Diagnostic test 1 11 1 3 Troubleshooting Procedure 1 12 1 3 1 Troubleshooting procedure 1 12 1 3 2 Troubleshooting disk drive replaced in field 1 12 1 3 3 Troubleshooting at factory 1 14 CHAPTER 2 Removal and Replacement Procedure 2 1 2 1 Spare Parts 2 2 2 2 Dis...

Страница 16: ...r label 1 6 Figure 1 2 Display of disk drive revision number 1 7 Figure 1 3 Test flowchart 1 9 Tables Table 1 1 Status Field contents 1 10 Table 1 2 Disposition for Error Field contents 1 10 Table 1 3 System level and field troubleshooting 1 13 Table 2 1 Model and parts numbers 2 2 ...

Страница 17: ...nd troubleshooting of the disk drive The following are explained Rules for regular maintenance and troubleshooting Display of maintenance level field and factory Display of machine revision number and number change in the field Tools and test devices needed for each maintenance level Standard testing for each maintenance level Recommended procedure for troubleshooting and fault diagnosis ...

Страница 18: ... damage 1 Before touching a PCA or the drive wear a wrist strap and perform the human body grounding to discharge static electricity from your body This will prevent irreparable damage to the PCA and the head of the drive 2 Don t install or remove a PCA or connect or disconnect a cable or connector plug when the drive is powered This will prevent electrical damage to the disk drive 3 Operating the...

Страница 19: ...he field Replace the whole disk drive 4 Service system and repair Fujitsu Limited has a disk drive service system and repair facility When making a request for repair or parts replacement you should provide related information usually including a Model name of disk drive part number P N disk drive revision number manufacture serial number S N and date of manufacture of the disk drive b Circumstanc...

Страница 20: ...n do not directly touch the PCA unit unnecessarily b Unpacking a Use a flat workplace find which side of the pack is up and be careful not to have the wrong side facing upwards Do not place the device directly on a hard table place it on something soft such as a rubber mat b Be careful not to apply any excessive force to the packed device when removing the shock absorbing material c When taking th...

Страница 21: ...S Disk Drives Product Manual f Storage a Store in dampproof packaging b Take care that the environmental requirements satisfy the non operating environmental specifications described in Section 1 4 of the MHV2080BS MHV2060BS MHV2040BS Disk Drives Product Manual c To prevent condensation do not subject the device to sudden changes of temperature 1 1 3 Maintenance levels Because of its compact size ...

Страница 22: ...umber is a single alphabetic character followed by a single alphanumeric character It is stuck on the DE and marked on the revision number label Figure 1 1 shows the disk drive revision number label format Disk drive revision number Firmware code revision Figure 1 1 Disk drive revision number label ...

Страница 23: ...by crossing out the relevant number in the relevant alphabetic character row using marks see Figure 1 2 3 Firmware code and revision First 4 digit indicates a firmware code and rest 4 digit indicates its revision Note For a change of revision number after delivery Fujitsu issues a Change Request Notice and the disk drive revision number after the change When a change is made at the user site the r...

Страница 24: ...ostics The disk drive has the following self diagnostics These self diagnostics allow normal basic operation of an isolated disk drive can be checked Initial self diagnostics SMART command SMART Execute Off Line Immediate command 1 1 7 Test The disk drive test can be divided into the following three levels Operating test See Subsection 1 2 1 Operating test Diagnostic test See Subsection 1 2 2 Diag...

Страница 25: ...No failure Test acceptable Test acceptable Disk drive normal System normal Test acceptable Start Yes Yes Yes No Disk drive failure analysis Table 1 2 Diagnostic test with the host computer or test equipment No No Analyze the system related failure Disk drive replacement or repair Check the host system Table 1 1 Yes Yes Yes No No Figure 1 3 Test flowchart ...

Страница 26: ...e disk drive is mounted 2 Check the power cable and connector 3 If it is concluded that the disk drive is the cause replace the disk drive Table 1 2 Disposition for Error Field contents Error bit Method of disposition BIT0 BIT1 BIT4 BIT6 Any of these bits are 1 If it is concluded that the disk drive is the cause replace the drive BIT4 1 and BIT2 1 or BIT3 1 and BIT2 1 or BIT2 BIT7 Any of these bit...

Страница 27: ...ive itself or the host determines the processing return or halt following the detected failure state To troubleshoot the failure reported in the test at this level accurately reproduce the condition that caused the failure Then by replacing the disk drive try to separate the fault from the other sections of the disk drive host system 1 2 2 Diagnostic test The diagnostic test is used to separate a ...

Страница 28: ...rtain or unknown When a cause of failure is clear for example abnormal sound in the DE or burnt parts on the PCA a level of troubleshooting is low 1 3 2 Troubleshooting disk drive replaced in field It is recommended that the whole drive be replaced in maintenance of this level If replacing the drive corrects the fault return the old drive to the factory for testing and repair If the new drive show...

Страница 29: ...firm that the SATA interface at the drive is properly connected with the host receptacle System cable Confirm that all cable connections throughout the system correctly connected System diagnostic test To further isolate the failure if it can be done execute the system level diagnostic routine described in the host computer manual Intermittent or indefinite error Check the AC voltage level at the ...

Страница 30: ...nment is made and a reappearance test is performed To reappearance a same trouble at user the failed drive is connected to the host system If no trouble occurs by the normal test the reappearance test is performed by adding the voltage temperature load using a disk drive tester or tools according to the user environment When a trouble reappeared troubleshoot the cause of failure Then replace the f...

Страница 31: ... host system The disk drive must have been removed from the host system A power interface cable to the disk drive must be disconnected Mounting is done by reversing the steps for removal To carry out maintenance properly observe the following Place removed screws and other parts where they will not get lost or damaged Keep a record of all maintenance work Tighten screws securely but not excessivel...

Страница 32: ...emoval procedures with notes are as follows a Disconnect the power interface cable b Remove the screws that attach the drive and remove the drive from the system cabinet c When storing or transporting the drive pack it an antistatic bag in compliance with section 1 1 2 5 d and 5 e To protect the device from damage and prevent the worker getting hurt observe the following cautions and precautions i...

Страница 33: ...ready DRQ Data request bit DSC Drive seek complete DWF Drive write fault E ECC Error checking and correction ER Error field ERR Error F FR Features field G GB Giga byte H HA Host adapter HDD Hard disk drive I IDNF ID not found IRQ14 Interrupt request 14 L LED Light emitting diode M MB Mega byte MB s Mega byte per seconds MPU Micro processor unit MTBF Mean time between failures MTTR Mean time to re...

Страница 34: ...Acronyms and Abbreviations AB 2 C141 F075 U UNC Uncorrectable ECC error V VCM Voice coil motor ...

Страница 35: ... 1 8 Installation 1 4 L Levels maintenance 1 5 M Maintenance 1 1 levels 1 5 requirements 1 3 Maintenance and diagnosis 1 1 Model 2 2 N Notes general 1 4 on handling 1 4 O Offline self diagnostics 1 8 Operation configuration 1 11 test 1 11 P Packaging 1 4 dampproof 1 5 Parts numbers 2 2 replacement 1 5 Preventive maintenance 1 3 R Removal and replacement procedure 2 1 Revision firmware code 1 7 Rev...

Страница 36: ...Index IN 2 C141 F075 Troubleshooting at factory 1 14 disk drive replaced in field 1 12 procedure 1 12 system level and field 1 13 U Unpacking 1 4 ...

Страница 37: ...uested Yes No Please evaluate overall quality of this manual by marking in the appropriate boxes Good Fair Poor Good Fair Poor Good Fair Poor Organization Use of examples Legibility Accuracy Index coverage Handiness Binding Clarity Cross referencing Others Figures tables General appearance Technical level Too high Appropriate Too low Overall rating of this publication Good Fair Poor FOR FUJITSU US...

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Страница 39: ...MHV2080BS MHV2060BS MHV2040BS DISK DRIVES MAINTENANCE MANUAL C141 F075 01EN MHV2080BS MHV2060BS MHV2040BS DISK DRIVES MAINTENANCE MANUAL C141 F075 01EN ...

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