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Troubleshooting and tips

Refer to the safety notes in the "Safety/regulations" manual and in the

"Getting

started", Page 19

chapter when connecting or disconnecting cables.

If a fault occurs, try to correct it as described in the following documentation:

•

in this chapter

•

in the documentation for the connected devices

•

in the help systems of the software used

•

in the documentation for your operating system

Help if problems occur

Should you encounter a problem with your computer that you cannot resolve yourself:

►

Note the ID number of your device. The ID number can be found on the type
rating plate on the underside of the device.

►

For further clari

cation of the problem, contact the Service Desk for your country (see the

Service Desk list or visit the Internet at

"http://support.ts.fujitsu.com/contact/servicedesk"

). When

you do this, please have ready the ID number and serial number of your system.

Troubleshooting

Power-on indicator remains unlit after you have
switched on your device

Cause

Troubleshooting

The mains voltage supply is faulty.

►

Check that the power cable is properly
plugged into the device and into the mains
socket.

Internal power supply overloaded.

►

Unplug the power plug of the device from
the mains socket.

►

Wait approx. 3 min.

►

Plug the power plug of the device into the
mains socket again.

►

Switch the device on.

Fujitsu

Содержание ESPRIMO X913

Страница 1: ...System Operating Manual ESPRIMO X913 X913 T FUTRO X913 X913 T ...

Страница 2: ...tp www fujitsu com fts You can find driver updates at http support ts fujitsu com download Should you have any technical questions please contact our Hotline Service Desk see Service Desk list or from the Internet at http support ts fujitsu com contact servicedesk Your sales partner Your sales office We hope you enjoy using your new Fujitsu system ...

Страница 3: ......

Страница 4: ...jitsu Technology Solutions GmbH Mies van der Rohe Straße 8 80807 Munich Germany http www fujitsu com fts Copyright Fujitsu Technology Solutions GmbH 2013 All rights reserved Publication Date 05 2013 Order No A26361 K1065 Z320 1 7619 edition 3 ...

Страница 5: ...MO X913 X913 T FUTRO X913 X913 T Operating Manual Your ESPRIMO FUTRO 5 Ports and operating elements 7 Important notes 12 Getting started 19 Operation 31 Troubleshooting and tips 52 Technical data 58 Index 59 ...

Страница 6: ...rands Microsoft and Windows are trademarks or registered trademarks of the Microsoft Corporation in the United States and or other countries This product is protected by certain intellectual property rights of Microsoft Use or distribution of such technology outside of this product is prohibited without a license from Microsoft Teradici and PCoIP are trademarks of the Teradici Corporation in the U...

Страница 7: ...isposal and recycling 18 Getting started 19 Unpacking and checking the delivery 19 Steps for initial setup 19 Setting up the device 20 Setting up an ergonomic video workstation 20 Setting up the PC 22 Adjusting height 23 Adjusting the inclination 23 Connecting the power cable 24 Connecting external devices 25 Connecting the cables 25 Disconnecting the cables 25 Ports on the device 26 Connecting a ...

Страница 8: ... X913 T optional 47 Settings in BIOS Setup Utility 48 Starting the BIOS Setup Utility 48 Operating BIOS Setup Utility 49 Exiting BIOS Setup Utility 49 Property and data protection 49 Using the Security Lock 49 BIOS Setup security functions 50 SmartCard reader optional 51 Troubleshooting and tips 52 Help if problems occur 52 Troubleshooting 52 Power on indicator remains unlit after you have switche...

Страница 9: ...ations manual in the Warranty manual in the operating manual for the monitor in the manual for the mainboard in your operating system documentation in the information files e g PDF HTML DOC CHM TXT HLP Some of the manuals listed can be found in electronic form on the Drivers Utilities DVD You can access and view the required information using the Acrobat Reader program which is also included on th...

Страница 10: ...123 or a command used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a software interface e g Click on Save names of programs or files e g Windows or setup exe This font indicates cross references to another section e g Safety information cross references to an extern...

Страница 11: ...ual hardware components of your device This will provide you with an overview of the ports and operating elements on the device Please familiarise yourself with these components before starting to work with your device Front 2 1 1 Buttons for the OSD menu On Screen display 2 ON OFF switch Fujitsu 7 ...

Страница 12: ...ts and operating elements Left side Microphoneport Headphonesport ExpressCardslot USBport 1 2 3 4 1 SmartCard reader 2 USB ports ESPRIMO USB 3 0 FUTRO USB 2 0 3 Microphone port 4 Headphones port 8 Fujitsu ...

Страница 13: ...ght hand side SecurityLockdevice 1 1 Security Lock device BIOS Recovery button The internal BIOS Recovery button can be actuated through the Security Lock device and protected against misuse by securing the Kensington lock Fujitsu 9 ...

Страница 14: ...ments Rear side FUTRO 1 4 5 6 7 2 3 9 8 1 Power connection AC IN 2 PS 2 mouse port 3 PS 2 keyboard port 4 Serial port 5 DVI I monitor port 6 USB ports USB 2 0 7 LAN port 8 Webcam slot device 9 Security Lock device 10 Fujitsu ...

Страница 15: ... and operating elements Rear side ESPRIMO 1 2 4 5 7 6 3 1 Power connection AC IN 2 DVI I monitor port 3 USB ports USB 3 0 4 USB ports USB 2 0 5 LAN port 6 Webcam slot device 7 Security Lock device Fujitsu 11 ...

Страница 16: ...earance all around it so that the casing receives enough ventilation In order to avoid overheating do not cover the ventilation areas of the monitor or the device You must only operate the device if the rated voltage used by the device is set to the local mains voltage You must remove the power plug from the power socket so that the mains voltage is completely disconnected Caution components in th...

Страница 17: ...ly disconnect the power plug from the socket The device is equipped with a power cable that complies with safety standards Use the supplied power cable only Lay the cables in such a way that they do not create a hazard danger of tripping and cannot be damaged When connecting the device observe the relevant notes in chapter Connecting external devices Page 25 No data transfer cables should be conne...

Страница 18: ...t until it has reached room temperature and is absolutely dry before initial startup Cleaning the device Device Transportation Retransportation Systemunit seeDevice Turn off all power and equipment switches and disconnect the power plug from the mains outlet Do not clean any interior parts yourself leave this job to a service technician Do not use any cleaning agents that contain abrasives or may ...

Страница 19: ...displays by Fujitsu comply with Class II for low resolutions and Class I for resolutions of 1680 x 1050 1764000 pixel and higher Examples A flat screen monitor with a resolution of 1280 x 1024 has 1280 x 1024 1310720 pixels Each pixel consists of three subpixels red green and blue so there are almost 3 9 million subpixels in total According to ISO 9241 3 Class II a maximum of 3 lit and 3 unlit pix...

Страница 20: ...k Germany Estonia Finland France Greece UK Ireland Iceland Italy Croatia Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Austria Poland Portugal Rumania Sweden Switzerland Slovakia Slovenia Spain Czech Republic Hungary Cyprus Turkey Contact the corresponding government office in the respective country for current information on possible operating restrictions If your country is ...

Страница 21: ... the receiving antenna Increase the separation between equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Fujitsu is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or a...

Страница 22: ...k or contact one of the following directly Germany Belgium Switzerland Fujitsu Technology Solutions GmbH Remarketing and Recycling D 33106 Paderborn Tel 49 5251 81 80 10 Fax 49 5251 81 80 15 http fujitsu com fts remarketing RECUPEL Boulevard Reyers 80 B 1030 Brussels Tel 32 2 706 86 16 Fax 32 2 706 86 13 E Mail info recupel be http www recupel be SWICO Schweizerischer Wirtschaftsverband der Inform...

Страница 23: ...amage caused during transport Check whether the delivery conforms to the details in the delivery note Should you discover that the delivery does not correspond to the delivery note notify your local sales outlet immediately Steps for initial setup Preparingforfirstuse overview Preparingforuse Only a few steps are necessary to put your new device into operation for the first time Select a location ...

Страница 24: ...d overheating do not cover the ventilation areas of the monitor or the device A minimum distance of 200 mm 7 87 from the device must be observed for ventilation areas Do not expose the device to extreme ambient conditions see Technical data Page 58 section Ambient conditions Protect the device against dust humidity and heat When the lighting conditions are unfavourable for instance direct sunlight...

Страница 25: ... 1 Position the system outside the reach of a light source 1 1 Position the keyboard where it is easiest to reach 1 1 50 cm Position the system so that the eye distance to the screen 1 is around 50 cm 19 69 Fujitsu 21 ...

Страница 26: ...ing range 2 Setting up the PC After unpacking the monitor it will still be in transport position The monitor is set to the lowest possible position 1 Place the monitor on a desk Hold the monitor with both hands on the left and right edges and pull it into working position in the direction of the arrow 1 22 Fujitsu ...

Страница 27: ...an be adjusted by approximately 70 mm 19 69 1 Hold the monitor with both hands on the right and left edge of the casing and move it up or down 1 Adjusting the inclination The inclination of the monitor can be adjusted by 0 forwards and 25 backwards from its vertical position Hold the monitor with both hands on the left and right sides of the casing and move it to the desired angle Fujitsu 23 ...

Страница 28: ...s manual The supplied power cable conforms to the requirements of the country in which you purchased your device Make sure that the power cable is approved for use in the country in which you intend to use it 1 2 Connect the power cable 1 to the power connection AC IN of the device Plug the mains cable 2 into a mains outlet 24 Fujitsu ...

Страница 29: ...ce and the external devices Please make sure that you always observe the safety notes provided in Important notes Page 12 Plug all data communication cables into the appropriate sockets Plug all power cables into the grounded mains outlets USB devices are hot pluggable This means you can connect and disconnect USB cables while your device is switched on Additional information can be found in Conne...

Страница 30: ...n the location of the ports is provided in the manual for the mainboard DVI I monitor port white Monitorport Audio input Line in Audioinput Audio output Line Out light green Audiooutput Lineout USB 3 0 Universal Serial Bus blue device dependent USB 2 0 Universal Serial Bus black UniversalSerialBus LAN port LANport 1 Serial port device dependent Serialport Some of the connected devices require spec...

Страница 31: ...e of external devices to the USB ports e g printer scanner modem or keyboard USB devices are hot pluggable This means you can connect and disconnect USB cables while your device is switched on Additional information can be found in the documentation for the USB devices Connect the data cable to the external device Connect the data cable to one of the USB ports on your device Device drivers The ext...

Страница 32: ... system You can also switch back and forth between the external monitor and the LCD monitor of the system see chapter Important keys and keyboard shortcuts Page 41 You can display the same picture on the external monitor and the system s LCD monitor simultaneously Connecting external audio devices Microphone port Line In Audiodevices connecting Audioports Microphone connecting The microphone port ...

Страница 33: ...has been started the device must not be switched off unless the installation has been completed During installation the device may only be rebooted when you are requested to do so The installation will otherwise not be carried out correctly and the contents of the hard disk must be completely restored If the device is integrated into a network the user and server details as well as the network pro...

Страница 34: ...ng installation follow the on screen instructions Software Installing If anything is unclear regarding the data you are asked to input read the online Help in your operating system You will find more information on the system as well as drivers utilities and updates on the Drivers Utilities DVD and on the Internet at http www fujitsu com fts support You can find information and help on the Windows...

Страница 35: ...mains voltage To completely disconnect the mains voltage remove the power plug from the power socket Activating power saving mode Due to customer requirements and requirements of the operating system the Wake on LAN WoL function is set by default The WoL function increases the idle current slightly In order to meet the requirements of EU Directive COMMISSION REGULATION EC No 1275 2008 of 17 Decemb...

Страница 36: ...mally set at the factory TFT monitors are operated with LED background lighting The luminosity of the background lighting can decrease during the period of use of the system However you can set the brightness of your monitor individually Changing the monitor settings with the buttons of the control panel The buttons of the control panel have two functions When the OSD menu is active the current me...

Страница 37: ...ed by reducing the brightness of the picture To activate or deactivate ECO operating mode press the ECO button The message ECO Mode on or ECO Mode off is displayed If you press the ECO button the brightness of the monitor is reduced to an energy saving status After ending ECO mode the previously set brightness is restored Locking the OSD menu The OSD menu can be locked to prevent accidental or una...

Страница 38: ...tton to activate the OSD menu The main menu appears with icons for the setting functions The first symbol Brightness Contrast is highlighted and the associated functions are visible in the right hand menu field To highlight another icon e g Image adjust press the ECO button or the button Press the MENU button to select the highlighted icon The Image adjust settings window is displayed To exit the ...

Страница 39: ...ustments of the main menu are described in the following Adjusting the brightness and contrast Call up the Brightness Contrast setting window Brightness Set the brightness of the display With this function you change the brightness of the background lighting Contrast Set the contrast of the display With this function you modify the contrast of bright colour tones Black level Set the brightness of ...

Страница 40: ...de Saturation Adjust the colour saturation for Office Photo and Video mode Expansion Adjust the picture size Full screen selection of full screen mode Keep aspect maximum picture size without distortion only for PC image Setting colour temperature and colours Call the Colour setting window Select the colour temperature The warmth of the screen colours is set using the colour temperature The colour...

Страница 41: ...C CI function is deactivated OSDTimeout Set the display duration of the OSD menu With this function you select a value from 10 to 120 seconds If the set time expires without a setting being made the OSD menu is automatically faded out Factory recall Activate the factory settings With this function all settings are reset to the factory settings without prompting for confirmation The function is exe...

Страница 42: ...following table Characters Background black white purple blue cyan green yellow red black white purple blue cyan green yellow red Colour combination very suitable Colour combination not suitable because colour hues are too close together thin characters are not identifiable or rigorous focusing is demanded of the human eye Preset operating modes The picture position and size have been set to optim...

Страница 43: ... 720 x 400 31 5 kHz 60 Hz 640 x 480 37 5 kHz 75 Hz 640 x 480 37 9 kHz 60 Hz 800 x 600 46 9 kHz 75 Hz 800 x 600 48 4 kHz 60 Hz 1024 x 768 55 4 kHz 60 Hz 1440 x 900 60 0 kHz 75 Hz 1024 x 768 64 0 kHz 60 Hz 1280 x 1024 65 0 kHz 60 Hz 1680 x 1050 67 5 kHz 60 Hz 1920 x 1080 80 0 kHz 75 Hz 1280 x 1024 Fujitsu 39 ...

Страница 44: ...The indicator is flashing The device is in energy saving mode After being switched on with the ON OFF switch the device powers up or returns to the state it was in before it entered energy saving mode The indicator is not illuminated The device is switched off disconnected from the mains or is ready to operate If the device is ready to operate it can be switched on with the ON OFF switch In energy...

Страница 45: ...tails of other keys and keyboard shortcuts can be found in the documentation for the relevant application program Key key combination Description On off switch optional ON OFFswitch Button Depending on the setting in the BIOS Setup the device can be switched on or off with this switch Some operating systems allow you to configure additional functions of the ON OFF switch in the Control Panel With ...

Страница 46: ...k key Keys By pressing the Num Lock key you switch between the upper and lower case levels of the calculator keypad When the Num Lock indicator is lit the numeric keypad and arithmetic keys are active When the Num Lock indicator is not lit the cursor control functions on the Numeric keypad are active Ctrl Ctrl key Keys Keys Keys Keys performs a special operation when pressed in conjunction with an...

Страница 47: ...s those which occur during adjustment of the monitor or movement of the system The webcam module has the following functions Webcam for video recordings up to a resolution of 720 p Digital mono microphone for audio recordings Ultrasonic presence sensor Your webcam module 3 4 1 2 1 LED indicators 2 Lens 3 Mono microphone 4 Ultrasonic presence sensor Fujitsu 43 ...

Страница 48: ...am module to take pictures record video clips or take part in web chats The webcam module has a separate LED indicator The LED indicator lights up when the webcam is switched on The picture quality depends on the lighting conditions and the software being used You can only operate the webcam module with a particular application e g an Internet telephony program or a video conferencing program whic...

Страница 49: ...system functions The sensor automatically detects the presence or absence of a person The respective detection status can be assigned various system settings Upon detection of the absence of a person Dim or deactivate monitor Activate screen saver Secure access to the system Switch system to Hibernate or Standby mode Upon detection of the presence of a person Activate the monitor Wake up the syste...

Страница 50: ...ts Switching the wireless components on and off You can use the Device Manager program to switch the radio components on and off individually Pay attention to the additional safety notes for devices with radio components provided in the Safety Regulations manual Details on using Wireless LAN can be found in the online help system included with the Wireless LAN software You can find more informatio...

Страница 51: ... midspan devices power supply via intermediary sources such as PoE injector with a power output of 60 W and shielded CAT 5 network cable or higher quality cable are required Endspan devices direct power supply via a PoE switch are only supported in connection with a hardware classification Fujitsu recommends the use of the following midspan devices 1 port midspan from Microsemi PD 9501G S26361 F17...

Страница 52: ...ction Event Logs Protocol settings Boot Configuration of the start up sequence Save Exit Exits the BIOS Setup Utility The following function keys can also be used Key Description Esc To exit the BIOS Setup Utility The current settings are not saved F2 To reject changes and load the previous configuration of the BIOS Setup Utility F3 To load the default configuration of the BIOS Setup Utility F4 To...

Страница 53: ...ity select Save Changes and Exit and Yes The device is rebooted and the new settings come into effect Discard Changes and Exit Discard changes and exit the BIOS Setup Utility Select Discard Changes and Exit and Yes to discard the changes you have made The settings which applied when BIOS Setup Utility was called up remain effective The BIOS Setup Utility is terminated and the device is rebooted Pr...

Страница 54: ...nauthorized access e g Prevent unauthorised access to the system Prevent unauthorized access to the BIOS Setup Before using the various options for password protection in the BIOS Setup utility to increase data security please observe the following Make a note of passwords and keep them in a safe place If you forget your supervisor password you will no longer be able to access your device Deleting...

Страница 55: ...place if you are carrying the other SmartCard with you In order to be able to take advantage of all the security features of your system you will need a CardOS SmartCard from Fujitsu Technology Solutions The SmartCard can only be used with a PIN offering maximum protection even if you lose the SmartCard In order to maximise your security the CardOS SmartCard is disabled if three incorrect attempts...

Страница 56: ...mber can be found on the type rating plate on the underside of the device For further clarification of the problem contact the Service Desk for your country see the Service Desk list or visit the Internet at http support ts fujitsu com contact servicedesk When you do this please have ready the ID number and serial number of your system Troubleshooting Power on indicator remains unlit after you hav...

Страница 57: ...the system is booting Start the system in protected mode Set the correct value for the connected monitor as described in the operating instructions for the monitor The screen display becomes darker The background lighting has a limited lifetime If your screen display becomes too dark contact our Service Desk With the passively cooled system variant FUTRO X913 X913 T the background lighting can dec...

Страница 58: ... and into the power socket Check whether the data cable is properly connected to the system and the external monitor if it is plugged in with a connector Switch on the external monitor and the system The external monitor is blank or the image is unstable Screen Monitor Cause Troubleshooting The wrong external monitor has been selected or the wrong screen resolution has been set for the application...

Страница 59: ...rrect Cause Remedy Time and date are incorrect Set the correct time and date within the operating system you are using or Set the correct time and or date in the BIOS Setup SmartCard reader is not recognised Cause Troubleshooting Chip card inserted incorrectly Make sure you have inserted your SmartCard into the SmartCard reader with the chip facing upwards Check whether the SmartCard you are using...

Страница 60: ... If you have lost both SmartCards you can no longer boot your system Please contact our Service Desk You must provide proof of ownership for the device Then the Service Desk will refer you to our service partner who will unlock your device for a charge Error messages on the screen Error messages and their explanations are provided in the technical manual for the mainboard in the documentation for ...

Страница 61: ...nd tips Tips Topic Tip Out of system resources Close unnecessary applications or Run the applications in a different order Other manuals Further manuals are provided as PDF files on the Drivers Utilities DVD Fujitsu 57 ...

Страница 62: ...ion approx 1 8 kg 3 97 lbs with standard monitor 6 0 kg 13 22 lbs with touch monitor 8 9 kg 19 62 lbs Ambient conditions Environment class 3K2 Environment class 2K2 DIN EN 60721 3 3 DIN EN 60721 3 2 Temperature Operation 3K2 15 C 35 C 59 F 95 F Transportation 2K2 25 C 60 C 13 F 140 F The formation of condensation is not permitted while the device is in operation Clearance required to ensure adequa...

Страница 63: ... Alt Del 42 Cursor keys 41 D Data protection 49 Device Ports 26 setting up 20 Device switching off 31 transporting 14 Devices connecting 27 Disposal 14 Drivers Utilities DVD 14 E Electromagnetic compatibility 16 Energy saving 14 Ergonomic Workstation 20 Ethernet module 47 ExpressCard slot 8 External devices Ports 26 External devices connecting 27 F Function keys 41 G Getting started 19 H Hardware ...

Страница 64: ... cable connection 24 Preparing for first use overview 19 Preparing for operation 24 Preparing for use overview 19 Presence sensor 45 Property protection 49 R Recycling 14 Retransportation 14 S Safety information 12 Screen no screen display 54 Security functions SystemLock 51 Security functions SmartCard 51 Security Lock 50 Security Lock device 9 Security measures 49 Serial port 26 Setup see BIOS S...

Страница 65: ...Index Fujitsu 61 ...

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