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Troubleshooting and tips

Time and/or date is not correct

Cause

Remedy

Time and date are incorrect.

►

Set the correct time and date within the
operating system you are using.

►

Set the correct time and/or date in the

BIOS Setup

Error messages on the screen

Error messages and their explanations are provided:

•

in the technical manual for the mainboard

•

in the documentation for the programs used

Installing new software

When installing programs or drivers, important

les may be overwritten and modi

ed. To

be able to access the original data in the event of any problems following installation,
you should backup your hard disk prior to installation.

Restoring the hard disk contents

You will

nd the instructions for restoring the contents of the hard disk in the "Recovery Guide" manual.

Tips

Topic

Tip

Out of system resources

►

Close unnecessary applications.

►

Run the applications in a different order.

Other manuals

Further manuals are provided as PDF

les on

the "Drivers & Utilities" DVD.

Fujitsu Technology Solutions

Содержание ESPRIMO Q5 Series

Страница 1: ...Professional PC Operating Manual ESPRIMO Q5xx Q9xx ...

Страница 2: ...ite http ts fujitsu com For automatic driver updates go to http support ts fujitsu com com support index html Should you have any technical questions please contact our Hotline Service Desk see the Service Desk list or visit http ts fujitsu com support servicedesk html Your sales partner Your sales office We hope you really enjoy using your new Fujitsu system ...

Страница 3: ......

Страница 4: ...odifications and delivery subject to availability Any liability that the data and illustrations are complete actual or correct is excluded Designations may be trademarks and or copyrights of the respective manufacturer the use of which by third parties for their own purposes may infringe the rights of such owner You will find more information at http ts fujitsu com terms_of_use html Order No Fujit...

Страница 5: ...PRIMO Q5xx Q9xx Operating Manual Your ESPRIMO 5 Ports and operating elements 7 Important notes 9 Getting started 13 Operation 26 Troubleshooting and tips 39 System expansions 43 Technical data 54 Index 55 ...

Страница 6: ...O World Corporation All other trademarks referenced are trademarks or registered trademarks of their respective owners whose protected rights are acknowledged Copyright Fujitsu Technology Solutions GmbH 2012 All rights reserved including rights of translation reproduction by printing copying or similar methods either in part or in whole Noncompliance is subject to compensation for damages All righ...

Страница 7: ...onnecting the cables 21 Ports on the device 22 Connecting a monitor 22 Connecting a USB mouse 23 Connecting a USB keyboard 23 Connecting external devices to the USB ports 23 Switching on for the first time installing the software 24 Switch on the monitor and the machine 24 Installing the software 25 Operation 26 Switch the device on 26 Switching off the device 26 Indicators on the device 27 Keyboa...

Страница 8: ... screen 41 Time and or date is not correct 42 Error messages on the screen 42 Installing new software 42 Restoring the hard disk contents 42 Tips 42 System expansions 43 Information about boards 44 Prepare to remove components 45 Opening the casing 45 Remove the lower cover 46 Open the service cover 47 Removing and installing the hard disk 48 Removing a hard disk 48 Installing a hard disk 49 Insta...

Страница 9: ...n selected the operating system is preinstalled on your hard disk e g Windows 7 Further information on this device is provided in the poster Getting Started in the Safety regulations manual in the Warranty manual in the operating manual for the monitor in the manual for the mainboard in your operating system documentation in the information files e g PDF HTML DOC CHM TXT HLP Some of the manuals li...

Страница 10: ...mmand used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a software interface e g Click on Save names of programs or files e g Windows or setup exe This font indicates cross references to another section e g Safety information cross references to an external source e...

Страница 11: ...l provide you with an overview of the ports and operating elements on the device Please familiarise yourself with these components before starting to work with your device Front 5 2 3 1 4 1 Optical drive eject button 2 Storage card reader 3 USB ports 4 Optical drive optional 5 ON OFF switch with power on indicator Fujitsu Technology Solutions 7 ...

Страница 12: ...rating elements Rear 3 2 1 4 5 6 7 8 1 Power connection AC IN 2 DVI I port 3 LAN port 4 USB ports 5 DisplayPort HDMI port device dependent 6 USB ports 7 Audio output 8 Microphone jack 8 Fujitsu Technology Solutions ...

Страница 13: ...ce is set to the local mains voltage You must remove the power plug from the power socket so that the mains voltage is completely disconnected Caution components in the system can get very hot The activities described in these instructions must always be performed with the greatest care Repairs to the device must only be performed by qualified technicians Incorrect repairs could put the user at gr...

Страница 14: ...r clean the device with water Water entering into the device could present a serious risk to users e g electric shock Ensure that no liquid enters the system The surface can be cleaned with a dry cloth If particularly dirty use a cloth that has been moistened in mild domestic detergent and then carefully wrung out Use disinfectant wipes to clean the keyboard and the mouse Energy saving disposal an...

Страница 15: ... Telecommunications Equipment and mutual recognition of conformity This equipment can be used in the following countries Belgium Bulgaria Denmark Germany Estonia Finland France Greece UK Ireland Iceland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Austria Poland Portugal Rumania Sweden Switzerland Slovakia Slovenia Spain Czech Republic Hungary Cyprus Contact the corresp...

Страница 16: ...not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between equipment and the receiver Connect the equip...

Страница 17: ...nto operation for the first time Select a location for device and set up device Connect external devices such as mouse keyboard and monitor Check the voltage at the mains outlet and connect the device to an electrical outlet Switch the device on You will learn more about the individual steps in the following sections External devices If you have received other external devices in addition to your ...

Страница 18: ...e of the device instead it is enclosed with the system so that you can see the type rating plate 3 and the software licence information during the initial start up The type rating plate and the software licence are affixed on the device cover and are normally not visible underneath the installed lower cover To install the lower cover before the initial start up and to be able to use the device for...

Страница 19: ...wn Hook the lower cover into the openings provided for it on the underside 1 Fold the cover in the direction of the arrow 2 until you feel and hear it engage You will find information on removing the lower cover in section Remove the lower cover Page 46 Fujitsu Technology Solutions 15 ...

Страница 20: ... occur To prevent this a distance of at least 10 mm should be maintained from other devices on casing sides without ventilation surfaces In order to avoid overheating do not cover the ventilation areas of the monitor or the device A minimum distance of 200 mm from the device must be observed for ventilation areas Do not stack several devices on one another and do not stand a monitor on the device ...

Страница 21: ...Getting started vertical on off switch upwards On the VESA interface of a monitor on off switch at the side Fujitsu Technology Solutions 17 ...

Страница 22: ... such a way that the connections and operating controls can be accessed at the side Remove the casing cover and the lower cover see Opening the casing Page 45 and Remove the lower cover Page 46 1 1 1 1 a Install the casing cover a on the rear of the monitor using the screws supplied 1 18 Fujitsu Technology Solutions ...

Страница 23: ...Getting started 1 Secure the device on the casing cover 1 mounted on the monitor Fujitsu Technology Solutions 19 ...

Страница 24: ...e supplied power cable conforms to the requirements of the country in which you purchased your device Make sure that the power cable is approved for use in the country in which you intend to use it 1 2 Connect the power cable 1 to the power connection AC IN of the device Plug the mains cable 2 into a mains outlet 20 Fujitsu Technology Solutions ...

Страница 25: ...ce and the external devices Please make sure that you always observe the safety notes provided in Important notes Page 9 Plug all data communication cables into the appropriate sockets Plug all power cables into the grounded mains outlets USB devices are hot pluggable This means you can connect and disconnect USB cables while your device is switched on Additional information can be found in Connec...

Страница 26: ...green Audiooutput Lineout HDMI port device dependent USB 2 0 Universal Serial Bus black device dependent UniversalSerialBus Audio input Line in Audioinput LAN port LANport USB 3 0 Universal Serial Bus blue device dependent No symbol MultiCard Some of the connected devices require special software e g drivers refer to the documentation for the connected device and operating system Connecting a moni...

Страница 27: ...s to the USB ports e g printer scanner modem or keyboard USB devices are hot pluggable This means you can connect and disconnect USB cables while your device is switched on Additional information can be found in the documentation for the USB devices Connect the data cable to the external device Connect the data cable to one of the USB ports on your device Device drivers The external USB devices yo...

Страница 28: ...ion Contact your network administrator if you have any questions about these settings When you switch on the device for the first time the supplied software is installed and configured Plan a reasonable amount of time for this as this process must not be interrupted You may need the Windows licence number during the installation You will find the licence number as a sticker on your device see Remo...

Страница 29: ...g If anything is unclear regarding the data you are asked to input read the online Help in your operating system You will find more information on the system as well as drivers utilities and updates on the Drivers Utilities DVD and on the Internet under http ts fujitsu com support Fujitsu Technology Solutions 25 ...

Страница 30: ...er function Device Monitor If the operating system does not automatically switch the device into energy saving mode or switch it off press the ON OFF switch until the device switches off Warning this could lead to a loss of data If the device is switched off the device consumes a minimum of energy The ON OFF switch does not disconnect the device from the mains voltage To completely disconnect the ...

Страница 31: ... illuminated The device is switched on The indicator is flashing The device is in energy saving mode After being switched on with the ON OFF switch the device powers up or returns to the state it was in before it entered energy saving mode The indicator is not illuminated The device is switched off disconnected from the mains or is ready to operate If the device is ready to operate it can be switc...

Страница 32: ...ad Cursorkeys Keys Functionkeys Numerickeypad Numerickeypad The illustrated keyboard is an example and may differ from the model you use 1 2 3 4 5 1 Function keys 2 On off switch optional 3 Alphanumeric keypad 4 Cursor keys 5 Numeric keypad calculator keypad 28 Fujitsu Technology Solutions ...

Страница 33: ...lection The Enter key is also referred to as the Return key Start key Keys calls up the Windows Start menu Keys Menu key calls up the menu for the marked item Windows Keys Keys Shift key enables upper case letters and the upper key symbols to be displayed Keys Alt Gr key produces a character shown on the bottom right of a key e g the sign on the Q key Keys Num Lock key By pressing the Num Lock key...

Страница 34: ...l Card SD Card MultiMedia Card MMC Reduced Size MultiMedia Card RS MMC xD Picture Card xD Memory Stick MS Memory Stick Pro MS Pro Always wait until the data access is completed before removing a card from the slot When handling memory cards comply with the manufacturer s instructions Your dealer can supply you with an adapter for your memory card 30 Fujitsu Technology Solutions ...

Страница 35: ... used the memory card may protrude slightly from the slot Removing the memory card Memorycard In order to protect your data always follow the correct procedure for removing the card outlined below You can stop the memory card via the corresponding icon in the task bar Left click on the icon Select the card you want to stop and remove Press the Enter key Wait for the dialogue box which tells you th...

Страница 36: ... their edges Always store data carriers in their cases This will protect the data carrier against being covered in dust scratched or damaged in any other way Protect your data carriers against dust mechanical vibrations and direct sunlight Avoid storing a data carrier in areas subject to high temperatures or humidity You may use 12 cm diameter data carriers in the drive Do not use any business car...

Страница 37: ... software and updates on the Drivers and Utilities CD DVD Slide the data carrier into the drive slot with the printed side facing upwards If there is a data carrier in the drive press the Eject button and remove the data carrier If you press the Eject button while the data carrier in the optical drive is being accessed the data carrier will not be automatically ejected Wait until the process has f...

Страница 38: ...dwareconfiguration The BIOS Setup Utility allows you to set the system functions and the hardware configuration for your device When it is supplied the device is set to factory default settings You can change these settings in the BIOS Setup Utility menu Any changes you make take effect as soon as you save and exit the BIOS Setup Utility The BIOS Setup Utility program contains the following menus ...

Страница 39: ... or to select the menu you wish to access to make changes The menu is displayed on the screen Select the option you want to change with the cursor keys or Press the Enter key Press the ESC key to exit the selected menu For future reference make a note of the changes you have made for example in this manual Exiting BIOS Setup Utility BIOSSetupUtility You need to select the desired option in the Exi...

Страница 40: ...tion Dataprotection Securitymeasures Software functions and mechanical locking offer a broad range of functions for protecting your device and your personal data from unauthorised access You can also combine these functions 36 Fujitsu Technology Solutions ...

Страница 41: ...vice with Kensington Lock 1 without lock plate 1 Device with Kensington Lock 1 with lock plate 2 secured with screw 3 1 2 3 Fit the Kensington Lock cable to the mechanism 1 of your device UsingtheKensingtonLockCable SecurityLock Mechanicalbackup Anti theftprotection If you mount the device on a monitor mounting on the VESA interface see Mounting the device on the VESA interface of a monitor Page 1...

Страница 42: ... in the BIOS Setup utility to increase data security please observe the following Make a note of passwords and keep them in a safe place If you forget your supervisor password you will no longer be able to access your device Deleting passwords is not covered by your warranty and a charge will be made for assistance Passwordprotection Your password can be a maximum of 32 characters long and can con...

Страница 43: ... underside of your device see Installing the lower cover Page 14 If necessary remove the type rating plate cover to be able to gain access to the ID number For further clarification of the problem contact the Service Desk for your country see the Service Desk list or go to http ts fujitsu com support servicedesk html When you do this please have ready the ID number and serial number of your system...

Страница 44: ... screen saver If necessary enter the appropriate password Brightness control is set to dark Adjust the brightness control For detailed information please refer to the operating manual supplied with your monitor Power cable not connected Switch off the monitor and the device Check that the monitor power cable is properly connected to the monitor and to a grounded mains outlet or to the monitor sock...

Страница 45: ...Either the Windows Advanced Start Options menu or the menu for selecting the operating system appears If the menu for selecting the operating system appears press the F8 key Select Safe Mode or Safe Mode with Network Go to Start Control Panel Appearance and Personalization Display to enter the correct values for the connected monitor as described in the operating manual of the monitor No mouse poi...

Страница 46: ...oftware When installing programs or drivers important files may be overwritten and modified To be able to access the original data in the event of any problems following installation you should backup your hard disk prior to installation Restoring the hard disk contents You will find the instructions for restoring the contents of the hard disk in the Recovery Guide manual Tips Topic Tip Out of sys...

Страница 47: ...s configuration level If further documentation was delivered with your device please also read this through carefully In addition before removing or installing system components please pay attention to the following The device must be switched off when installing removing the system expansions and may not be in energy saving mode Remove the power plug before opening the device Be careful that no w...

Страница 48: ...ake sure expansion boards are inserted straightly Never use sharp objects screwdrivers for leverage Boards with electrostatic sensitive devices ESD are identifiable by the label shown When handling boards fitted with ESDs you must always observe the following points You must always discharge static build up e g by touching a grounded object before working The equipment and tools you use must be fr...

Страница 49: ...clean surface If necessary lay an anti slip cloth on this surface to prevent the device from being scratched Opening the casing Turn the device over and place it on a stable flat and clean surface If necessary lay an anti slip cloth on this surface to prevent the device from being scratched 1 3 2 1 Press the release button on the rear of the device upwards 1 and at the same time slide the casing c...

Страница 50: ...ng cover is removed see Opening the casing Page 45 1 1 Release the lower cover catches from the casing cover and lift the lower cover away from the cover You will find information on securing the lower cover in section Installing the lower cover Page 14 46 Fujitsu Technology Solutions ...

Страница 51: ...nsions Open the service cover 2 1 Slide the clip in the direction of the arrow 1 and hold it there Pull the cover on the tab in the direction of the arrow 2 and away from the casing Fujitsu Technology Solutions 47 ...

Страница 52: ... disk Removing a hard disk 2 3 1 To release the hard disk keep the clip pressed down 1 Slide the hard disk in the direction of the arrow 2 Lift the hard disk out of the device 3 Remove the guide rails from the hard disk 48 Fujitsu Technology Solutions ...

Страница 53: ...the hard disk Make sure that the guide openings point downwards 1 2 Insert the hard disk into the device 1 Make sure that the label on the hard disk faces upwards Slide the hard disk in the direction of the arrow 2 until the clip engages Fujitsu Technology Solutions 49 ...

Страница 54: ...r removing a memory extension Make sure that foreign objects do not fall into the memory extension compartment You must open the service cover to remove or install a memory module On some devices it is possible that opening the compartment exposes various components Only authorised specialists are allowed to remove or change these components These instructions must therefore be followed without fa...

Страница 55: ...dule snaps upwards 2 Pull the memory module out of its slot in the direction of the arrow 3 Installing a memory module 2 a 1 Insert the memory module with the contacts and the recess a facing the slot 1 Memoryexpansion Memorymodule Carefully push the memory module downwards until you feel it click into place 2 Fujitsu Technology Solutions 51 ...

Страница 56: ...ted recesses on the casing 2 Fold the cover in the direction of the arrow 2 Closing the casing 1 2 Place the casing cover on the device 1 Slide the casing cover in the direction of the arrow 2 until it is felt to engage Position the device the correct way up again 52 Fujitsu Technology Solutions ...

Страница 57: ...System expansions Finish component removal Connect the previously disconnected cables to the device again Fujitsu Technology Solutions 53 ...

Страница 58: ...nt class 3K2 Environment class 2K2 DIN EN 60721 3 3 DIN EN 60721 3 2 Temperature Operation 3K2 15 C 35 C Transportation 2K2 25 C 60 C The formation of condensation is not permitted while the device is in operation Clearance required to ensure adequate ventilation without air vents with air vents min 10 mm min 200 mm exception underside during vertical operating position see Setting up the device P...

Страница 59: ...Ports 22 setting up 16 Switching on 26 Device switching off 26 transporting 9 10 upgrades 43 Devices connecting 23 Disposal 10 Drivers Utilities DVD 10 E Electromagnetic compatibility 11 Energy saving 10 Ergonomic Workstation 16 External devices Ports 22 External devices connecting 23 F Function keys 28 G Getting started 13 H Handling data carriers 32 Hardware configuration 34 I Important notes 9 ...

Страница 60: ...ical drive 32 Overview Device 5 P Packaging 13 Packaging unpacking 13 Password protection 38 Ports 7 22 Power cable connection 20 Preparing for first use overview 13 Preparing for operation 20 Preparing for use overview 13 Property protection 36 R Recycling 10 Removing memory see Adding memory 50 Retransportation 9 10 S Safety information 9 Security Lock 37 Security measures 36 Servicing 43 Setup ...

Страница 61: ...Index USB port connecting devices 23 User Documentation DVD 10 Using the Kensington Lock Cable 37 W Workstation 16 Fujitsu Technology Solutions 57 ...

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