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Creating diagnostic documentation

What to do if ...

26

 

 U41860-J-Z126-1-76

3.2 Creating diagnostic documentation 

Requirement

Logging into the SE Manager as administrator or a privileged operator.

1. In the menu 

Hardware

 

→

 

Server (SE<model>)

 

→

 

<su-name>(SU300)

 

→

 

Service

 select the 

Diagnostics

 tab. 

2. Perform the 

Generate new diagnostic data

 action. 

The created diagnostic data file is a compressed tar archive and contains important logging, 
trace, and configuration files of the Unit. You can download the diagnostic data file and send 
it to the Support Center for assessment. 

Содержание BS2000

Страница 1: ...Edition June 2015 English SE700 SE500 SE300 Server Unit x86 FUJITSU Server BS2000 Operating Manual ...

Страница 2: ...e free bleach Copyright 2015 Fujitsu Technology Solutions GmbH All rights reserved Delivery subject to availability right of technical modifications reserved All hardware and software names used are trademarks of their respective manufacturers The Xen mark is a trademark of Citrix Systems Inc which manages the mark on behalf of the Xen open source community The Xen mark is registered with the U S ...

Страница 3: ...ators on the operating panel 12 2 2 3 Indicators on the operable drives components 14 2 2 4 Hard disks 15 2 2 5 DVD RW drive 16 2 2 5 1 Components of the drive 16 2 2 5 2 Inserting a CD DVD 17 2 2 5 3 Removing a CD DVD 17 2 2 5 4 Removing a CD DVD manually 17 2 2 5 5 Precautionary measures when handling CDs and DVDs 18 2 3 Rear of the Server Unit 19 3 What to do if 25 3 1 Performing a system dump ...

Страница 4: ...Contents U41860 J Z126 1 76 Related publications 27 Index 29 ...

Страница 5: ...rnal infrastructure to connect the components with each other and with the customer LAN or SAN The SE700 SE500 SE300 Operating Manual which consists of a number of modules describes the features and hardware components of the FUJITSU Server BS2000 of the SE Series Users should read the operating manuals carefully in order to obtain optimal performance from the SE server This manual describes the h...

Страница 6: ...6 U41860 J Z126 1 76 ...

Страница 7: ...e model the size of the main memory for BS2000 and for the base system X2000 is 32 to 64 GB in the basic configuration All models can be enhanced to 1504 GB For the input output system the Server Unit contains two 2 5 SATA hard disks each with a capacity of 600 GB in size in the basic configuration which are mirrored The Server Unit contains a DVD RW drive Fibre Channels operating at 8 or 16 Gbps ...

Страница 8: ...tarted with the configured settings If automatic startup is configured for XenVMs these systems are also started 2 1 2 Switching the Server Unit off Before the Server Unit is switched off the On Off switch status indicator lights up green and after the Server Unit has been switched off it no longer lights up item 4 in figure 2 on page 10 Ê As the administrator or a privileged operator switch off t...

Страница 9: ...Unit Figure 1 Server Unit front 1 ID card green 5 Video port for Customer Support only 2 ServerView Local Service Display 6 3x USB ports for Customer Support only 3 Optical drive activity indicator 7 HDD indicators 4 Operating panel for further details see figure 2 on page 10 햲 햳 햴 햵 햶 햷 햸 ...

Страница 10: ...will go The ID card contains various system information e g product name serial number MAC addresses and DNS name 1 ID button ID indicator 6 3x USB ports for Customer Support only 2 Reset button 7 Video port for Customer Support only 3 NMI button 8 HDD activity indicator 4 On Off button Status indicator 9 Global error indicator 5 Status indicator power cable connected 10 CSS indicator 햲 햳 햴 햵 햷 햸 ...

Страница 11: ...an emergency power off see SE300 Switching off in an emergency in the Basic Operating Manual 1 For information on switching on and starting the SE300 and on switching it off and shutting it down see Switching the SE300 on off in the Basic Operating Manual 1 V CAUTION Loss of data When the On Off switch is pressed and held down for several seconds Server Unit operation is terminated ungracefully an...

Страница 12: ...onnected Lights up green during power up and when operating normally S0 Status indicator power cable connected green on the right hand side of the On Off switch Does not light up in the following cases The Server Unit is not connected to the power source The Server Unit is switched on and operating normally S0 Lights up green when one of the following cases occurs The Server Unit is switched off b...

Страница 13: ...the restart The indicator also lights up in standby mode If the indicator flashes or lights up yellow call Customer Support CSS CSS indicator yellow Lights up yellow when a prefailure event was detected which requires Customer Support to become active by way of precaution Flashes yellow when an error was detected which requires Customer Support to become active Does not light up when no critical e...

Страница 14: ...ay A tray mechanism enables you to pull the ServerView Local Service Display out of the computer housing to read information Press the front of the module to release the lock You can also swing the ServerView Local Service Display out of its normal position at an angle of 120 This makes it easier to read the information when the Server Unit is located high up in the rack v CAUTION If a fault occur...

Страница 15: ... possible In this case call Customer Support 1 HDD BUSY green Lights up HDD in active phase drive active access to drive Does not light up HDD inactive 2 HDD FAULT orange Does not light up No HDD error Lights up HDD Faulty or Rebuild Stopped drive defective needs replacing a rebuild process was stopped or the slide in module is not correctly inserted Slow flashing HDD Rebuild the data is being res...

Страница 16: ...E on CD DVD directly from the BS2000 system customer administrator i After the CD DVD has been inserted the medium drive must still be assigned for BS2000 operation by using BS2000 commands ATTACH DEVICE or CHECK TAPE see the Operation and Administration manual 5 The device must be detached in BS2000 to permit it to be used in X2000 or for installation of the BS2000 emergency system 2 2 5 1 Compon...

Страница 17: ... can then be ejected using UNLOAD TAPE if the device is still attached in the BS2000 system or by briefly pressing the eject button The drive tray slides open i If the CD DVD is not ejected the drive is defective and the CD DVD must be removed manually see below 2 Remove the CD DVD from the tray 3 Press the tray gently in the direction of the drive until it locks in place 2 2 5 4 Removing a CD DVD...

Страница 18: ...es Do not use a ballpoint pen or pencil to mark the CD DVD label Always store CDs DVDs in their cases You thus avoid dust contamination scratches or other damage Protect your CDs DVDs from dust and direct sunlight Avoid storing a CD DVD in areas subject to high temperatures or humidity Never clean CDs DVDs with petrol a thinner water a cleaning spray or antistatic material Never place any objects ...

Страница 19: ... Unit SU300 Rear of the Server Unit U41860 J Z126 1 76 19 2 3 Rear of the Server Unit Global error indicator and CSS indicator Figure 5 Global error indicator and CSS indicator ID button and ID indicator 햳 햲 ...

Страница 20: ...r yellow Lights up yellow when a prefailure event was detected which requires Customer Support to become active by way of precaution Flashes yellow when an error was detected which requires Customer Support to become active Does not light up when no critical event has occurred If the event is still acute after a power failure the indicator is activated after the restart The indicator also lights u...

Страница 21: ...een ID card is located on the front of the Appli cation Unit see item 1 in figure 1 on page 9 1 LAN link transfer System LAN port SYS1 or SYS2 Lights up green if a LAN connection exists Does not light up if no LAN connection exists Flashes green when a LAN transfer is in progress 2 LAN speed System LAN port SYS1 or SYS2 Lights up green for a LAN transfer rate of 10 Gbps Lights up yellow for a LAN ...

Страница 22: ... J Z126 1 76 Indicators on the power supply units Figure 7 Indicators on the power supply units 1 Power supply unit fault indicator and warning indicator Lights up amber when a critical event occurs power supply unit switches off Call Customer Support 햲 ...

Страница 23: ... customer s wishes the slots can be equipped with FibreChannel LAN or RAID SAS controllers Models with two processor chips provide four PCIe slots S1 through S4 Only these can be operated in the small SU300 models 10A through 10F They can optionally be upgraded with two further processor chips without changing the BS2000 performance so that additional Linux Windows guest systems can be operated on...

Страница 24: ...Rear of the Server Unit Server Unit SU300 24 U41860 J Z126 1 76 ...

Страница 25: ...ager displays information on the hardware status of the Server Unit in the menu Hardware Server SE model Units tab 3 1 Performing a system dump Requirement Logging into the SE Manager as administrator or a privileged operator 1 In the menu Systems se server su name SU300 BS2000 select the Operation tab in VM2000 mode the tab must be selected on the monitor VM 2 Perform the BS2000 Dump IPL action T...

Страница 26: ...leged operator 1 In the menu Hardware Server SE model su name SU300 Service select the Diagnostics tab 2 Perform the Generate new diagnostic data action The created diagnostic data file is a compressed tar archive and contains important logging trace and configuration files of the Unit You can download the diagnostic data file and send it to the Support Center for assessment ...

Страница 27: ...ing Manual 2 FUJITSU Server BS2000 SE700 SE500 Server Unit 390 3 FUJITSU Server BS2000 SE700 SE500 SE300 Server Unit x86 4 FUJITSU Server BS2000 SE700 SE500 SE300 Additive Components 5 FUJITSU Server BS2000 SE Series Operation and Administration User Guide 6 FUJITSU Server BS2000 SE Series Security Manual User Guide 7 FUJITSU Server BS2000 SE Series Quick Guide User Guide 8 BS2000 OSD BC V10 0 Int...

Страница 28: ...Related publications 28 U41860 J Z126 1 76 ...

Страница 29: ...dicator 13 20 H hard disk 7 HDD activity indicator 12 HDD BUSY 15 HDD FAULT 15 I ID button 11 20 ID indicator 12 20 N NMI button 11 O On Off switch 11 12 P power on indicator 12 R Reset button 11 12 S Server Unit controls 11 hard disks 7 switching off 8 switching on 8 Server Unit x86 7 shutdown 8 SU300 7 switching off Server Unit 8 switching on Server Unit 8 system dump performing 25 X X2000 7 ...

Страница 30: ...Index 30 U41860 J Z126 1 76 ...

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