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THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY,

AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

Chapter 5 - Troubleshooting

Team

PoS

7000 User Guide

36 - Supplies

TeamPoS7000_User Guide (F-Series)_D900000477.pdf

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Содержание 7000 F-Series

Страница 1: ...User Guide TeamPoS Model 7000 F Series PoS Computer Document D900000477 Revision 1 0 ...

Страница 2: ... are guidelines detailing the recommendations of Fujitsu Frontech North America Inc FFNA Fujitsu endeavors to ensure that the information in this document is correct and fairly stated The information within this document has been reviewed for accuracy but as with most documents errors may be found and corrected in future revisions Fujitsu Frontech North America Inc does not accept liability for an...

Страница 3: ... Epson TM H6000IV Printer 7 1 2 9 Cash Drawers 8 1 2 10 LEDs and Buttons 9 1 2 11 Connectors with Standard I O 11 1 2 12 Connectors with Optional Displayport Expansion 12 1 2 13 Connectors with Optional Legacy Expansion 13 1 2 14 Connectors Optional PUSB Expansion 14 1 2 15 Limited Power Source 14 Chapter 2 Introduction 2 1 System Configurations and Components 15 2 1 1 System illustration F Series...

Страница 4: ... 1 Cleaning the Equipment 29 4 1 1 Cleaning the main unit 30 4 1 2 Cleaning the magnetic card reader option 30 4 1 3 Cleaning the printer 30 4 1 4 Cleaning the print head and roller 31 Chapter 5 Troubleshooting 5 1 Troubleshooting 33 5 2 Paper Jams 34 5 3 Paper Jams Frequently 34 5 4 Supplies 35 Appendix Ensure Safe Use i Disclaimer i Computer Viruses i Regulatory Information ii Safety iii Getting...

Страница 5: ...S computer systems part of the KD02909 7000 series and describes the procedures required for using these systems The following sections provide a brief overview of the TeamPoS 7000 F Series control units as well as their peripherals The TeamPoS Model 7000 family of products is a state of the art Point of Sale POS terminal Built on industry standard platforms the TeamPoS 7000 leverages Intel embedd...

Страница 6: ...oS 7000 Model F200 Celeron G540 CPU 2GB RAM 1x HDD 250GB TeamPoS 7000 Model F300 i3 CPU 4GB RAM 1x HDD 250GB TeamPoS 7000 Model F500 i5 CPU 4GB RAM 1x HDD 250GB 1 1 1 Features Features include Small footprint to free up counter space Full flat LCDs customer facing and operator facing with infrared touch resistive touch and non touch Various microprocessor options Celeron G540 Core i3 Core i5 Remot...

Страница 7: ... F Series Peripherals 5 1 2 TeamPoS 7000 F Series Peripherals The TeamPoS 7000 F Series supports various peripherals and settings 1 2 1 LCD Monitors 15 and 12 inch LCD monitors for operator or customer displays 7 inch customer display Support for three types of panels flat surface Resistive touch IR touch with bezel and non touch 1 2 2 VF70 VFD VFD VF70 USB interface 7 customer LCD DV75 15 non tou...

Страница 8: ...00 F Series Peripherals TeamPoS7000_User Guide F Series _D900000477 pdf 1 2 3 Keypad MSR 40 key keypad with MSR there is no stand alone keypad USB interface This Keypad MSR is located on the right side of the LCD 1 2 4 MSR USB interface This MSR is located on the right side of the LCD 1 2 5 CT11 Thermal Printer Thermal printer USB interface 300mm s 16 shades of gray printing Tool less part replace...

Страница 9: ...iew Revision 1 0 June 1 2012 TeamPoS 7000 F Series Peripherals 7 1 2 6 Epson TM T88V Printer Thermal printer USB interface 300 mm s 58 80 mm paper roll sizes 1 2 7 Epson TM H2000 Printer Thermal dot matrix printer USB interface Drop in paper loading MICR reader and franker 1 2 8 Epson TM H6000IV Printer Thermal dot matrix printer USB interface Multi tone printing MICR reader and endorsement printe...

Страница 10: ...ITSU S PRIOR WRITTEN CONSENT Chapter 1 Overview TeamPoS 7000 User Guide 8 TeamPoS 7000 F Series Peripherals TeamPoS7000_User Guide F Series _D900000477 pdf 1 2 9 Cash Drawers 1 2 9 1 TP15 standard cash drawer Bill compartments 5 coin compartments 6 with media slot 1 2 9 2 Compact cash drawer Bill compartments 3 coin compartments 6 with media slot ...

Страница 11: ...ontrols and LEDs See the table on the following page for additional details Caution It is assumed that the user of this manual fully understands and strictly adheres to proper Electrostatic Discharge ESD precautions Failure to adhere to precautions can cause damage to this equipment Always remove the power cord from the unit prior to performing any system maintenance ON OFF Switch USB Port Reset S...

Страница 12: ...SD activity Top on right This LED flashes to indicate HDD SSD read write activity Reset switch Between LEDs and buttons Resets system all data in memory will be lost HDD1 SSD1 Diagnostic Leftmost LED This LED is illuminated when HDD1 SSD1 is not detected HDD2 SSD2 Diagnostic Second from left This LED is illuminated when HDD2 SSD2 is not detected Fan Diagnostic Middle LED This LED is illuminated wh...

Страница 13: ...ew Chapter 1 Overview Revision 1 0 June 1 2012 TeamPoS 7000 F Series Peripherals 11 1 2 11 Connectors with Standard I O The standard I O connectors are located on the backplane of the controller identified below VGA out LAN USB x2 AC Power In Unused 24V PUSB usually printer Cash Drawer 1 or 2 Audio Line Out 12V PUSB VFD Monitors or other 12V power PCI Express slot Cash drawer GND ...

Страница 14: ...erals TeamPoS7000_User Guide F Series _D900000477 pdf 1 2 12 Connectors with Optional Displayport Expansion The connectors with the Displayport Expansion option are located on the backplane of the controller identified below VGA out LAN USB x2 AC Power In Unused 24V PUSB usually printer Cash Drawer 1 or 2 Audio Line Out 12V PUSB VFD Monitors or other 12V power Mic Displayport USB Split PS 2 mouse ...

Страница 15: ... TeamPoS 7000 F Series Peripherals 13 1 2 13 Connectors with Optional Legacy Expansion The connectors with the Legacy Expansion option are located on the backplane of the controller identified below VGA out LAN USB x2 AC Power In 24V PUSB usually printer Cash Drawer 1 or 2 Audio Line Out 12V PUSB VFD Monitors or other 12V power Mic Displayport USB Split PS 2 mouse keyboard COM1 to COM6 PCI Express...

Страница 16: ... Out 12V PUSB VFD Monitors or other 12V power Mic Displayport USB Split PS 2 mouse keyboard 12V PUSB x5 PCI Express slot Cash drawer GND Unused Caution The 24V powered USB port on the terminal does not meet UL limited power source LPS requirements This port is limited to only allowing 24V Retail POS powered USB peripherals that do not exceed a rated current of 4 Amps and are provided with a molded...

Страница 17: ...s A trained service engineer installs the TeamPoS 7000 F Series PoS computer system and its software in the store where it will be used After installation it is officially handed over to the user See the operation manual or the specifications of the application package you are using for more information on how to use the workstation 2 1 1 System illustration F Series model 2 2 System Configuration...

Страница 18: ...64 bit OS Storage HDD 250GB 1 1 open SSD 30 62GB 1 1 open 2 5 SATA x 2 RAID 0 1 LCD Displays Option 12 15 color LCD Option integrated Webcam Cooling Temperature controlled fan Standard I O USB x 3 including one USB port located on front panel see page 9 PUSB 12V x 3 PUSB 24V x 1 VGA x 1 LAN RJ 45 10 BASE T 100 BASE TX 1000BASE T x 1 Cash Drawer RJ 12 x 1 Y cable option for second cash drawer Audio...

Страница 19: ...tor integrated Webcam MSR and Keypad MSR VF70 Alphanumeric 20 digits x 2 lines 245 W x 100 H mm Pole type tilt swivel Remote type tilt swivel Printer Option CT11 thermal printer TM T88V thermal printer TM H2000 thermal dot matrix printer TM H6000IV thermal dot matrix printer Paper width 58 mm 80 mm printing speed 300 mm s Paper width 58 mm 80 mm printing speed 300 mm s Paper width 58 mm 80 mm prin...

Страница 20: ...em Configurations TeamPoS7000_User Guide F Series _D900000477 pdf 2 2 2 Operating Systems The TeamPoS 7000 can be ordered with the following Operating Systems Microsoft Windows POSReady 7 32 64 bit Microsoft Windows POSReady 2009 Microsoft WEPOS Windows XP Professional Windows 7 Professional 32 64 bit Windows Server 2008 32 64 bit SUSE Linux SLED 11 1 year Support SUSE Linux SLED 11 3 year Support...

Страница 21: ...t of the computer 2 Press the power switch to start the computer The computer will start after a brief delay 3 Slide the power switch cover back down to prevent accidentally pressing the power button NOTE If nothing is displayed on the screen for 10 seconds or more after the power has been turned on verify the following Is the power indicator lit see page 9 If not the system is not receiving power...

Страница 22: ... it off 1 Shut down the software This should turn off the unit Turning the power off while the software is operating may corrupt the programs and data on the disc 2 If the unit is still powered up after you have shut down the software take the following steps 3 Slide up the power switch cover which is located on the right side of the front of the computer 4 Press the power switch to power down the...

Страница 23: ... and forwards 3 3 2 Customer Display VFD The customer VFD display is mounted behind the LCD display It displays transaction information to the customer The display panel of the VF70 customer display can be swiveled through approximately 300 degrees Both displays can be tilted backwards and forwards 3 4 Using the Optional MSR The magnetic card reader reads information written on the magnetic stripe...

Страница 24: ...d through the slot on the right side Hold the card lightly and slide it in the slot on the right side paying attention to the direction of the arrow 2 Move the magnetic stripe card in the direction of the arrow Move the magnetic card from the far end of the slot to the front NOTE The MSR reader may not be able to read the magnetic stripe card correctly if the movement of the card is stopped midway...

Страница 25: ...whether the paper is being used Load and remove the receipt paper roll by following the appropriate procedures Please refer to the printer documentation for the other printers supported by the TeamPoS 7000 The names and the functions of each component of the printer unit are described below Legend 1 Top cover Open this cover to replace the paper roll 2 Print head Does the printing 3 Power LED Ligh...

Страница 26: ...ace the paper roll you must open the printer top cover 1 Lift the top cover as far as it will go Keyboard Do not touch the keyboard while replacing the paper roll Otherwise the printer may operate and catch your clothing or hair Print Head is Hot Immediately after printing the print head is very hot To prevent burns allow the printer sufficient time to cool before replacing the paper roll 2 Remove...

Страница 27: ...ITH ANY THIRD PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT TeamPoS7000_User Guide F Series _D900000477 pdf Chapter 3 Basic Operations Revision 1 0 June 1 2012 Using the CT11 Printer 25 NOTE 4 Pull the paper out so that it runs straight then close the top cover It should click into place Do not move the paper guides ...

Страница 28: ...essed However if you wish to open the drawer in an emergency such as during a power failure or when the unit is not powered use the drawer key To open the drawer insert the drawer key into the keyhole and turn the key clockwise When you shut the drawer the lock engages again Push the drawer to close it NOTE No records are entered into the journal when the drawer is opened using the drawer key It i...

Страница 29: ...PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT TeamPoS7000_User Guide F Series _D900000477 pdf Chapter 3 Basic Operations Revision 1 0 June 1 2012 Cash Drawer Operations 27 Lift the cash till and pull it out towards you To insert the cash till into the drawer open the drawer completely Then perform the above steps in reverse order ...

Страница 30: ...S PROVIDED FOR FUJITSU CUSTOMER USE ONLY AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT Chapter 3 Basic Operations TeamPoS 7000 User Guide 28 Cash Drawer Operations TeamPoS7000_User Guide F Series _D900000477 pdf ...

Страница 31: ...his chapter describes how to clean the equipment and replace consumables 4 1 Cleaning the Equipment The following cleaning operations must be performed as required in order to ensure reliability NOTE Observe the following cautions when cleaning the equipment Switch off the equipment before cleaning Use a solution of mild detergent diluted in water to clean the exterior surfaces Do not use a wet or...

Страница 32: ...ion The read head of the magnetic card reader can become severely soiled with use If you continue to use a magnetic card reader with a dirty read head the reader may fail to read data correctly Clean the read head at regular intervals about once every two months Use a cleaning card to clean the head Using the same procedure as that for reading a magnetic card slide the cleaning card through the re...

Страница 33: ... 0 June 1 2012 Cleaning the Equipment 31 4 1 4 Cleaning the print head and roller Use a wet cloth with alcohol ethyl alcohol or a light cleaning solution which is squeezed tightly or just use a dry cloth Do not allow any liquids to enter the device in order to prevent damage occurring to the device when you use cleaning liquid and do not use volatile materials such as thinner or benzene because su...

Страница 34: ...S PROVIDED FOR FUJITSU CUSTOMER USE ONLY AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT Chapter 4 Daily Maintenance TeamPoS 7000 User Guide 32 Cleaning the Equipment TeamPoS7000_User Guide F Series _D900000477 pdf ...

Страница 35: ...n Causes Check the following The unit cannot be turned on The unit is not plugged in The main circuit breaker for the power outlet is off Power failure Check that the power is turned on Check AC Outlet Main circuit breaker Printed characters are faint The paper is soiled Printing is disabled Printing is smudged The print head is dirty The print head has reached the end of its service life The pape...

Страница 36: ...am will occur easily Open the top cover 1 Open the top cover and pull the roll paper Set the correct position as shown below for the CT11 please refer to the printer documentation for the other printers supported by the TeamPoS 7000 2 Close the cover Print Head is Hot Immediately after printing the print head is very hot To prevent burns allow the printer sufficient time to cool before replacing t...

Страница 37: ...m the Fujitsu maintenance engineer or through Fujitsu at the following numbers North America 1 800 538 8716 Option 3 Outside North America 1 972 728 7070 The supplies required for the equipment are listed below Use only the Fujitsu specified supplies listed below for this product If any other supplies are used component life may shorten or a failure may occur Product Name Specification Comments PO...

Страница 38: ...MATION IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT Chapter 5 Troubleshooting TeamPoS 7000 User Guide 36 Supplies TeamPoS7000_User Guide F Series _D900000477 pdf ...

Страница 39: ...pressly agreed READ THE ENTIRE MANUAL CAREFULLY BEFORE USING THIS PRODUCT INCORRECT USE OF THE PRODUCT MAY RESULT IN INJURY OR DAMAGE TO USERS BYSTANDERS OR PROPERTY While Fujitsu Frontech North America Inc has sought to ensure the accuracy of all information in this manual Fujitsu Frontech North America Inc assumes no liability to any party for any damage caused by any error or omission contained...

Страница 40: ... harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Radio Frequency Interference Requirements Canada This Class A digital apparatus meets all the requirements of the Canadian Interference Causing Equipment Regulations Cet apparei...

Страница 41: ...rements This port is limited to only allowing 24V Retail POS powered USB peripherals that do not exceed a rated current of 4 Amps and are provided with a molded plastic Fire Enclosure Rated Min 94V 1 or Metal enclosure Caution The 24V powered Cash Drawer port on the terminal does not meet UL limited power source LPS requirements This port is limited to only allowing 24V Retail POS peripherals that...

Страница 42: ...ng the TeamPoS 7000 series of PoS computer systems We hope that the TeamPoS 7000 will help you operate your business in a more efficient manner Alert signals This manual uses the following warning labels to prevent personal injury or physical damage to the product This indicates a hazardous situation that could result in serious personal injury if the user does not perform the procedure correctly ...

Страница 43: ...ows Make sure that you understand the meaning of these symbols before reading the rest of the manual This warning symbol indicates that there is a risk of electric shock This warning symbol indicates that there is a risk of fire This warning symbol indicates that problems could arise if you touch the area concerned This warning symbol indicates that the unit must not be disassembled since there is...

Страница 44: ...sonnel Failing to do so may present a risk of electric shock or fire Do not attempt to modify the unit since doing so may present a risk of fire or electric shock Do not use optional equipment other than those exclusively designed for use with the unit Failure to do so may present a risk of fire or electric shock Do not place anything containing water such as a vase flowerpot or cup or a metallic ...

Страница 45: ...it presents a risk of fire Do not touch the keyboard when replacing the paper roll since doing so may activate the printer and trap your clothing or hair Do not insert your fingers into the printer paper insertion opening when replacing the paper roll since doing presents a risk of trapping your finger Do not touch the print head immediately after printing since doing presents a danger of burns Fi...

Страница 46: ...her objects around the unit for example or alongside the unit After turning off the power always wait at least five seconds before turning it back on Do not place a coffee cup or other objects on or close to the unit Do not suddenly increase the room temperature when the unit is cold for example during the winter Do not bring a magnet or other magnetized object close to the unit Take particular ca...

Страница 47: ...ace the magnetic card close to a product that generates a strong magnetic field such as a telephone card other magnetic cards or the medical equipment that uses magnetic force Do not bring a cell phone handbag or wallet with a magnetic fastener close to the magnetic card since the magnet in the fastener generates a strong magnetic field A folded bent or scratched magnetic card may be unusable Do n...

Страница 48: ...essing Unit DMI Desktop Management Interface DSP Display DVMT Intel Dynamic Video Memory Technology GbE Gigabit Ethernet HDD Hard Disk Drive IDE Integrated Drive Electronics IDE R IDE Redirect KIT Kit KYB Keyboard LAN Local Area Network OPN Options PEG PCI Express Graphics PERR Parity Error for PCI Devices POST Power On Self Test PSU Power supply PTR Printer PWR Power PWRON Power On RAID Redundant...

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Страница 50: ...shaping tomorrow with you ...

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