47
2.7 Troubleshooting
087
Check if the LDAP server used for Login to Remote Accounts is set up
correctly.
Check that [Attribute of Entered User Name] or [Attribute of Login
User Name] is correct.
016, 018, 032, 048, 049,
150, 151
Check the user ID and password and then enter them again.
Check if the LDAP server used for Login to Remote Accounts is set up
correctly.
Check if the information of the corresponding user is registered to
Active Directory.
Check if the user is a valid user in Active Directory.
Check if the password has been expired in Active Directory.
If the password must be changed at initial login as configured in Active
Directory, access to Active Directory from a device such as a computer
to change the password.
021, 034
Check the user ID and password and then enter them again.
Check if the LDAP server used for Login to Remote Accounts is set up
correctly.
Check if the password has been expired in Active Directory.
If the password must be changed at initial login as configured in Active
Directory, access to Active Directory from a device such as a computer
to change the password.
050
The user trying to register the Smart Card does not have the write
privilege to the Active Directory server.
Set the read and write privileges so that the user can modify his or her
own information.
081, 091
Check if the LDAP server used for Login to Remote Accounts is set up
correctly.
Check the Active Directory server is powered on.
Check the Active Directory settings.
Check that the device is connected to a network.
110, 202, 704
Register again from the beginning.
122
Check the user ID, and then enter it again.
201
Enter the ID and password again.
301
Check the following and register again from the beginning.
Set a password between 4 and 12 characters. If you do not wish to
set a password, leave the field blank.
Set a user ID within 32 single-byte characters.
Set an e-mail address comprising of alphanumeric characters and
symbols within 128 characters in total.
302, 303, 304
Request to your system administrator to delete the user information,
and then register again.
307, 308, 308, 309, 404,
500, 600, 707, 900 to 999
Restart the machine.
If the error still is not resolved, contact your local representative.
401, 706
Ask the system administrator the initial settings.
702
Request to the smart card administrator to check your smart card.
705
Log out with the Log In/Out button.
Error Code
Remedy
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