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2.7 Troubleshooting

Trouble during Scanning

The one-page document
is received split into
multiple pages.

You can set the machine to process the received documents by using a
combination of the Auto Reduce on Receipt feature and a border limit
value for page splitting.
According to the setting combination specified, the received document
is printed as follows.



Auto Reduce on Receipt ON/Within border limit
Automatically reduces image size and prints it on one page



Auto Reduce on Receipt ON/Exceeding border limit
Splits data at an equal ratio and prints it



Auto Reduce on Receipt OFF/Within border limit
Trims the portion exceeding standard size and then prints it



Auto Reduce on Receipt OFF/Exceeding border limit
Splits data at an equal ratio and prints it

Although the Box Selector
feature is set, the received
document is printed, and
cannot be stored in the
folder selected by the
received document.

An unregistered folder is selected on the Box Selector feature. Select a
registered folder.

Symptom

Cause/Remedy

Operation terminates
during scanning.

The file is too large in size. Lower the resolution, and import it again.

A Transmission Report -
Job Undelivered is output.

Check the “Transmission Results” in the Transmission Report - Job
Undelivered and take an appropriate action. If an error code is
displayed, refer to

Error Code Search

on our official website to take

action to resolve the error.

Unable to open the multi-
page TIFF files or only the
first page is displayed.

Multi-page TIFF files are formed by scanning multiple page
documents. Install a TIFF Viewer compatible with multi-page TIFF.

Unable to open files
though color documents
have been scanned.

If the files are saved in TIFF format, they can be opened using TIFF
Viewer. If you can view PDF in your environment, save the files in PDF
format.

Since files retrieved from Internet Services are converted into TIFF
format, they can be opened using TIFF Viewer. If you can view PDF in
your environment, save the files in PDF format.

Symptom

Cause/Remedy

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Содержание Apeos C3070

Страница 1: ...September 2021 GM1049E2 3 Edition1 FUJIFILM Business Innovation Corp Apeos C7070 Apeos C6570 Apeos C5570 Apeos C4570 Apeos C3570 Apeos C3070 Reference Guide Appendix ...

Страница 2: ...ademarks and manual conventions This manual may not be edited modified or copied in whole or part without the written consent of the publisher Parts of this manual is subject to change without prior notice The screen shots and the illustrations in this manual are used as examples They may differ from yours depending on the model the software or the OS ...

Страница 3: ...utomatic change The machine analyzes the data received by the host interface and automatically identifies the print language Protocol dependence You can fix the print language for each protocol USB IPP LPD Port9100 WSD Log in to Administrator Mode in Internet Services and set Print Mode for each protocol in USB or Protocols of the Network tab Available font User defined characters external fonts c...

Страница 4: ...nd QR code Output of Related List Refer For details refer to Basic Operations in Reference Guide Operations Font Available font can be confirmed by executing Print for Font List or PCL Font List in Device Status Print Reports Printer Reports Form You can confirm the form by execute Print in Device Status Print Reports Printer Reports ART IV ESC P User Defined List Barcode You can confirm the metho...

Страница 5: ...odes can be changed in Device Status Print Mode Note Retrieve Programming Store Delete Programming and Default Programming are displayed on ESC P HP GL 2 You can set these items also with Internet Services in the same procedure Retrieve Programming Retrieve settings stored in the memory Programming Enter the Item Number for the function in Item Number to display the current setting Enter the new v...

Страница 6: ...Top right X Top right Y XR YU A3 119052 84168 1260 1260 116532 81648 117792 82908 1260 1260 A4 84168 59508 1260 1260 81648 56988 82908 58248 1260 1260 A5 59508 41940 1260 1260 56988 39420 58248 40680 1260 1260 JIS B4 103176 72828 1260 1260 100656 70308 101916 71568 1260 1260 JIS B5 72828 51588 1260 1260 70308 49068 71568 50328 1260 1260 Short side Printable area Paper size 0 0 Bottom left X Bottom...

Страница 7: ... YU A3 84168 119052 1260 1260 81648 116532 82908 117792 1260 1260 A4 59508 84168 1260 1260 56988 81648 58248 82908 1260 1260 A5 41940 59508 1260 1260 39420 56988 40680 58248 1260 1260 JIS B4 72828 103176 1260 1260 70308 100656 71568 101916 1260 1260 JIS B5 51588 72828 1260 1260 49068 70308 50328 71568 1260 1260 Printable area Paper size Top right X Top right Y Bottom left X Bottom left Y 0 0 Long ...

Страница 8: ...e Hard Clip area Auto Layout Printed area is automatically determined based on the specified items such as the document size and paper size Original Size Set to Auto Detect when using Auto Layout Auto Layout Reduce enlarge the document data to fit the paper size Zoom You can enlarge reduce the printed area to fit the drawn object area in the paper size Y Printable area Standard Hard Clip area Pape...

Страница 9: ...s is the object area Adapted Object area is determined automatically PS Area including the area specified by the PS command in the beginning is the object area Pen Width If reduced by the combination of Original Size and Paper Size the pen width is also reduced Line width grows thicker from the center of the line If the width is 0 0 mm nothing will be drawn Line End You can specify the end shape f...

Страница 10: ...d printed Zoom Mode Paper Size Zoom OFF Image is printed in the actual size Due to this areas larger than the paper size are not printed Object area determined in Area Judgement Mode Printable area Paper size Drawn object area Print area Object area determined in Area Judgement Mode Printable area Paper size Drawn object area Print area ...

Страница 11: ...size specified within the page Default character size Half of specified pen width 2 Object area determined in the area determination mode added margin specified paper margin will be the drawn object area 3 If Zoom Mode is Paper Size the document size is determined based on the drawn object area If Zoom Mode is Coordinate Area the document size is determined based on the starting point of the drawn...

Страница 12: ...per size If Original Size is Auto Detect and Paper Supply is Auto Select If Zoom Mode is Paper Size and the same size paper as the document size is loaded in the tray the paper size is the same as the document size If Zoom Mode is Coordinate Area the paper size is the object area determined in the area determination mode Note If the same paper size is not available the following size is selected E...

Страница 13: ... P2x P1x P2y P1y P2x P1x P2y P1y P2x P1x P2y P1y P2x P1x P2y P1y A3 7829 5485 73075 51200 5485 7829 51200 73075 A4 5485 3828 51200 35733 3828 5485 35733 51200 A5 3828 2648 35733 24720 2648 3828 24720 35733 JIS B4 6762 4723 63120 44088 4723 6762 44088 63120 JIS B5 4723 3297 44088 30773 3297 4723 30773 44088 Items Item Number Specification value ESC PC PCL HP Document size 1 301 0 Postcard 3 A3 4 A4...

Страница 14: ...11 24 11 x 17 Paper size If Paper supply tray is Auto or Tray 5 bypass 102 3 A3 4 A4 5 A5 14 JIS B4 15 JIS B5 99 Auto 101 A size Paper size If Paper supply tray is Auto 202 3 A3 4 A4 5 A5 14 JIS B4 15 JIS B5 21 8 5 x 14 22 8 5 x 13 23 8 5 x 11 24 11 x 17 25 User defined paper 30 8K Paper size If Paper supply tray is Bypass tray 203 3 A3 4 A4 5 A5 14 JIS B4 15 JIS B5 21 8 5 x 14 22 8 5 x 13 23 8 5 ...

Страница 15: ... 0 1 90 Color mode Note This setting is valid for color printers 5 304 0 Color 1 Black and white 216 0 Auto 1 Color 2 Black and white 105 0 Color 1 Grey scale 2 Black pen Depth mode Note This setting is valid for black and white printers 105 1 Grey scale 2 Black pen Auto Layout 106 0 ON 1 OFF Palette priority specification 107 0 Command 1 Panel Number of outputs 8 305 108 1 to 250 1 to 250 Note If...

Страница 16: ...ntally 2 Opened vertically 206 0 OFF 1 ON Binding method if 2 sided 217 0 Long side binding 1 Short side binding Paper direction 19 314 205 0 Vertical 1 Horizontal Paper position Note This cannotbe specified if Continu ous paper is specified in Docume nt size 20 338 0 No cut sheet feeder left 1 With cut sheet feeder center Note If there is no cut sheet feeder the number of lines specified by VFU i...

Страница 17: ...e The reference value of the scale is the top left of the printable area This is the reference point for all characters images and graphics The entire cut paper area is printed in the printable area Entire cut paper area refers to the scale automatically calculated based on the specified Document size and Paper size and the physical paper size for the specified document size is printed to fit with...

Страница 18: ...old Condensed 11 Univers Bold Condensed Italic 12 Antique Olive 13 Antique Olive Italic 14 Antique Olive Bold 15 CG Omega 16 CG Omega Italic 17 CG Omega Bold 18 CG Omega Bold Italic 19 Garamond Antiqua 20 Garamond Kursiv 21 Garamond Halbfett 22 Garamond Kursiv Halbfett 23 Courier 24 Courier Italic 25 Courier Bold 26 Courier Bold Italic 27 Letter Gothic 28 Letter Gothic Italic 29 Letter Gothic Bold...

Страница 19: ...rierPS Bold 57 CourierPS Bold Oblique 58 SymbolPS 59 Palatino Roman 60 Palatino Italic 61 Palatino Bold 62 Palatino Bold Italic 63 ITC Bookman Light 64 ITC Bookman Light Italic 65 ITC Bookman Demi 66 ITC Bookman Demi Italic 67 Helvetica Narrow 68 Helvetica Narrow Oblique 69 Helvetica Narrow Bold 70 Helvetica Narrow Bold Oblique 71 New Century Schoolbook Roman 72 New Century Schoolbook Italic 73 Ne...

Страница 20: ... Kingdom 24 ISO 6 ASCII 25 ISO 11 Swedish names 26 ISO 15 Italian 27 ISO 17 Spanish 28 ISO 21 German 29 ISO 60 Norwegian v1 30 ISO 69 French 31 Windows 3 0 Latin 1 32 Windows Baltic 33 Symbol 34 Wingdings 35 UCS 2 Font size 209 400 to 5000 4 00 to 50 00 points Font pitch size 210 600 to 2400 6 00 to 24 00 points Number of font lines 211 5 to 128 5 to 128 lines Vertical position calibration 15 310 ...

Страница 21: ...Note You can extend the right margin position If the right margin position is specified with a command the position becomes the right edge Image enhancement 53 320 213 163 0 OFF 1 ON Character grade 55 0 High grade 1 Draft Reduced character 56 0 None 1 Yes Note Characters can be reduced if alphanumerics are printed Page length 58 329 0 11 inches 1 12 inches 1 inch perforation skip 59 0 None 1 Yes ...

Страница 22: ...0 OFF 1 ON Scale mode 160 0 Paper size 1 Object area Area determination mode 161 0 Auto 1 PS 2 IW 3 IP 4 Adapted Paper margin 162 0 to 99 0 to 99 mm Extension specification 62 330 0 Invalid 1 Valid Note Regular extension commands specify ESC which is 1BH in hexadecimal notation in the beginning followed by semicolon 3BH as the extension to identify commands If ESC codes and semicolons cannot be us...

Страница 23: ...ttom left 7 2 locations at bottom 8 1 location at bottom right Bypass paper supply pause 67 335 165 0 None 1 Yes Punch 69 334 166 0 None 1 Top 2 Bottom 3 Left 4 Right Number of punched holes 70 337 167 0 2 holes 1 3 holes 2 4 holes Binary data command is entered in hexadecimal notation specification character string 72 0 OFF 1 2 0 font 73 326 0 0 1 HexDump 214 0 OFF 1 ON Grey print 215 0 OFF 1 ON ...

Страница 24: ...1 FX4036 Pen width 800 to 815 Item Number for No 00 is 800 0 to 255 0 to 25 5 mm Pen end shape 850 to 865 Item Number for No 00 is 850 0 Cut 1 Round 2 Rectangle Pen connection shape 900 to 915 Item Number for No 00 is 900 0 None 1 Cross 2 Round 3 Cut Pen color 950 to 965 Item Number for No 00 is 950 0 to 255 0 to 255 color Note This setting is valid for color printers Pen intensity 950 to 965 Item...

Страница 25: ...er the new value in New Value and tap on Save to change the setting If you are printing a PDF file without using ContentsBridge Utility our software this setting becomes valid Note If you are printing a PDF file with ContentsBridge Utility refer to Support Tools Manuals Media Information in Software Product Manual If you using ContentsBridge Utility only Print process mode will be enabled Refer Re...

Страница 26: ...100 scale Note Catalog bookbinding is enabled for PDF direct print Catalog bookbinding print is not valid with some page structures In this case it is printed in Auto scale Paper size 406 506 0 Auto 1 A4 Color mode Note This setting is valid for color printers 407 507 0 Auto 1 Black and white Print process mode Note This is displayed when Adobe PostScript 3TM kit is equipped 408 0 PDF Bridge 1 PS ...

Страница 27: ...rder to store or display data Access an external service and display an external service screen linked with this machine Store a scanned document in a folder on a Web application linked with this machine Print a file stored in an external server Server Setup 1 Log in to Administrator Mode 2 Tap on Device App Settings Web Applications Setup Server Setup ...

Страница 28: ...ple enter http v4 www example com for V4 connection If you connect by specifying URL as the Web browser version the setting for Web Applications Version will be invalid 5 Specify the following items as necessary Server Name Specify the displayed name for the connection destination URL Server URL is displayed Description Specify the description for the connection destination Use User ID Specify whe...

Страница 29: ...ce Note Whether or not such information will be used is determined by the connecting external service so you normally would not perform the setting on the operation panel Notify Permission Information You can specify whether or not to notify the authorization information of the user to the connection destination every time you connect to an external service Functional Code You can specify this as ...

Страница 30: ...sition Staple Position Select Left of Fold and enter the amount of misalignment Select Right of Fold and enter the amount of misalignment Select Left Side of Fold is Longer and enter the amount of misalignment If the page with the line is longer Select Right Side of Fold is Longer and enter the amount of misalignment If the page without the line is longer If the page with the line has staples on i...

Страница 31: ...edure the folding position is adjusted to the finish shown following for A3 Fold Position Staple Position Select Left of Fold and enter the amount of misalignment Select Right of Fold and enter the amount of misalignment Select Left Side of Fold is Longer and enter the amount of misalignment If the page with the line is longer Select Right Side of Fold is Longer and enter the amount of misalignmen...

Страница 32: ...as the following Calculation formula Value to enter A 210 214 measured value 206 target value 218 Value to enter B 6 measured value 2 target value 4 Note The target value A B can be set within the following range Target value C Fold Z Fold Z Fold Half Sheet A 0 to 2 mm 0 to 2 mm Paper length 2 5 mm to Paper length 2 mm B 0 to 8 mm 0 to 2 mm 0 to 2 mm 206 mm A 108 mm 106 mm 420 mm Target value A Le...

Страница 33: ...n remove the foreign object inside the machine If the object cannot be removed without dismantling the machine contact your local representative Condensation has formed in the machine On the control panel set the Sleep Mode trigger time to more than 60 minutes and let the machine stand with its power on for 60 minutes Before using the machine make sure that no water droplets remain inside the mach...

Страница 34: ...hen printing or copying from the printer driver For details refer to Image Quality of Reference Guide Operations A drum cartridge or the fusing unit is damaged or has deteriorated Depending on its condition the drum cartridge or fusing unit may need replacement Contact your local representative Black spots black lines or color lines appear on output Equally spaced smears appear on output The paper...

Страница 35: ... drum cartridge is damaged or has deteriorated Depending on its condition the drum cartridge may need replacement Contact your local representative There may be something wrong with the high voltage power supply Contact your local representative Output is partially blanked out White streaks or color streaks appear on output The paper is not appropriate for the machine Load appropriate paper The pa...

Страница 36: ... is scattered raise the image transfer vale Text is smeared The paper is not appropriate for the machine Load appropriate paper The paper is damp Replace the paper Text is garbled Printed output is not the same as the original data displayed on the screen The machine is set to substitute TrueType fonts with the printer fonts Set the printing method of TrueType fonts to Always Use TrueType Fonts un...

Страница 37: ...t quality on postcards or envelopes is poor Unsupported postcards or envelopes are loaded in the machine Load appropriate paper Check whether the paper type setting on the printer driver properties screen or Control Panel is configured correctly Symptom Cause Remedy Paper does not feed properly Paper jams occur Multiple sheets feed at once Paper feeds skewed Output is wrinkled Load the paper corre...

Страница 38: ...d paper from Paper Tray 1 2 3 or 4 Symptom Cause Remedy The document is not correctly fed from the Document Feeder Check the minimum size of document that can be loaded on the Document Feeder and load appropriately sized documents Do not feed irregularly sized documents business cards transparencies or thin documents from the Document Feeder In addition do not feed documents with sticky tags paper...

Страница 39: ...cation ratio The image is not copied to the desired size Clean the document cover or document glass If the document is highly transparent such as transparencies place a white sheet of paper on top of the document when scanning Load the document correctly The document is a non standard size Enter the document size before copying Symptom Cause Remedy The Note on status display lamp is blinking Check...

Страница 40: ...nal temperature exceeds a certain level during continuous operation the machine lowers the print speed If operation is still continued or the internal temperature rises further the machine stops operation due to the error In that case switch the machine power off wait for a while until the printer s internal temperature drops and then switch the power on again Printing is displayed even though no ...

Страница 41: ... the switchboard is changed and you cannot send faxes by dialing the external access number 0 try the external access number 0 In the case that you specified a recipient from the address book and appended the external access number when calling it is possible that the external access number 0 has already been registered to the recipient s number listed in the address book Confirm the telephone num...

Страница 42: ... sent with the correct reception password in F code The machine is in manual receiving mode Cancel the manual reception or set the fax receiving mode to automatic receiving To use the fax information service set the receiving mode to the manual receiving mode on the on hook or off hook screen enter an information code and then tap Start The document is not loaded correctly on the sender s machine ...

Страница 43: ...r the destination fax supports the feature When the Authentication Accounting feature is used and you send a fax directly from the computer set the correct user ID and passcode registered on the machine to the fax driver The number of simultaneous connections for IP fax SIP is one The machine cannot send and receive at the same time After reception of an IP fax SIP is completed try sending it agai...

Страница 44: ...eway are inappropriate for the network environment Set appropriate parameters on the VoIP gateway for your network environment IP fax SIP machine is connected to the data network if the telephone and data networks are operated separately Configure the QoS setting for the entire network environment and control traffic Set Prioritize IP Packets for QoS of the machine Communication call other than IP...

Страница 45: ...ent An unregistered folder is selected on the Box Selector feature Select a registered folder Symptom Cause Remedy Operation terminates during scanning The file is too large in size Lower the resolution and import it again A Transmission Report Job Undelivered is output Check the Transmission Results in the Transmission Report Job Undelivered and take an appropriate action If an error code is disp...

Страница 46: ...of more than three characters Specify a DFS name space with a root comprised of less than four characters The access right to the specified storage location is not set correctly Set the access right to the specified storage location correctly so that you can read and write the files and folders The SMB port number is blocked Check the destination server the router between the MFD and the server vi...

Страница 47: ...ord 050 The user trying to register the Smart Card does not have the write privilege to the Active Directory server Set the read and write privileges so that the user can modify his or her own information 081 091 Check if the LDAP server used for Login to Remote Accounts is set up correctly Check the Active Directory server is powered on Check the Active Directory settings Check that the device is...

Страница 48: ...f connection is blocked by any filtering software unblock the software If the status does not improve after checking the above settings there is a possibility of a network failure or a proxy server setting change or failure Please consult your network administrator Check network settings Some services cannot be connected Check your network settings proxy settings and filtering software settings Se...

Страница 49: ...istrator set an e mail address in Email Address under Device Authentication Accounting Authentication Security Settings Authentication Create View User Accounts You do not have access to this feature For the system administrator cancel the Scan restriction in App Access under Device Authentication Accounting Authentication Security Settings Authentication Create View User Accounts Unable to start ...

Страница 50: ...sh to obtain the source code for the target software based on the OSS license you can do so from the site below https www fujifilm com fb etc oss mfp apeos_c7070 v1_0 2 10 Job History The page count obtained in the job history and the meters and counters on the machine may not match Use the acquired data as a guide The job history may be lost due to troubles of the machine or due to storage replac...

Страница 51: ...SIQA_sheet_A3_simplex ...

Страница 52: ...SIQA_sheet_A3_simplex ...

Страница 53: ...SIQA_sheet_A3_duplex ...

Страница 54: ...SIQA_sheet_A3_duplex ...

Страница 55: ...SIQA_sheet_11x17_simplex ...

Страница 56: ...SIQA_sheet_11x17_simplex ...

Страница 57: ...SIQA_sheet_11x17_duplex ...

Страница 58: ...SIQA_sheet_11x17_duplex ...

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