14
A service representative will then assist you in the appropriate action to be taken.
For
efficient processing of your enquiry please have proof of purchase, the date of
purchase and the retailer name you purchased the item from, and the brand on the
product. Photos of the product, and scans of receipts, may be requested to assist with
your claim.
The service centre representative will assess the claim. If:
1)
there is a minor fault
, they can offer either a replacement spare part,
replacement unit, repair or other suitable remedy;
2)
there is a major fault,
they can offer a replacement, repair or suggest you
return to the store you purchased it from for a full refund.
Please note –
a request for compensation will need documentary evidence of
the loss or damage suffered. It will also need to be evidenced that such a loss
was a reasonably foreseeable result of a failure by Boyles Fitness to comply
with a consumer guarantee under the Australian Consumer Law.
3)
The product was damaged through abnormal use,
no refund or repair can
be offered.
The sending of replacements, spare parts or the cost of repair carried out by the
Service Centre will be organized and covered by Boyles Fitness
.
If collection of the
item is required this will be organized by the Service Centre and at our expense. Do
not return any products without authorization as this will be at your expense.
Our sales and service centre has been set up to provide assembly assistance,
replacement parts and accessories, and to efficiently handle all warranty related
matters. Please note upon receiving your warranty claim our Service Centre will send,
via post or email, a repair and refurbished goods or parts notice.
SERVICE CENTRE
Contact details and hours of operation
.
Phone
07 3272 7010
9:00am – 4:00
pm Monday to Friday (excluding Public Holidays)
Spare parts email address [email protected]
This product is warranted by Boyles Fitness Equipment Pty Ltd 130 Carrolls Road,
Menangle NSW 2568
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