Water Leaking Between fitting
and tubing.
Unseated Tube
Check all tubing connections by
firmly pushing them into the
fitting. Check that there are no
kinks or any obvious issues. If
the problem persists, remove the
tubing and check for a clean cut
with no burs. Push the tubing
back in and try again. If this does
not work please contact
customer support.
Water Leaking Between Fitting &
Filter
Fitting not tight enough /
Insufficient Thread Tape /
Damaged Fitting or Filter
If the fitting appears to be not
fully tightened, gradually tighten
the fitting to see If this fixes the
leak. If this does not work,
remove the fitting and check for
any signs of damage either on
the fitting or the female port of
the housing. If there are no
obvious signs of damage, apply
white plumbers’ tape. Use 6
rounds for 1/8” fittings
(membrane housing fittings) and
8 rounds for all other ¼” fittings.
Water Is Leaking from My
Diverter Valve
1. Damaged/Missing Washer
2. Not Tight Enough
3. Thread is too Short
1. Check the diverter valve to see
if the washer is inside, if it is
damaged it may need replacing –
this is a common size washer
and can be purchased from most
hardware/plumbing stores.
2. If the diverter valve is loose (or
you can easily swivel the fitting
without resistance, the fitting is
not tightened enough. It may feel
like you can’t tighten it anymore
and it just keeps spinning but if
you use a gripping tool (multi
grips) to grab the collar of the
fitting and use your hand to hold
the valve itself steady, you will be
able to further tighten the valve.
The valve is tight enough when
you feel light to moderate
resistance when trying to swivel
the valve.
3. If you screw the valve on and
the collar ‘bottom’s out’ on the
tap, you may need to add
another washer (to bulk up the
space).
The unit is not producing any
water?
1. Water Supply is off or
disconnected.
2. Pre-Filter has a blockage
3. Insufficient Water Pressure
4. Blue Plug Still Installed
1. Turn on the water supply and
ensure there are no obstructions
to the water flow.
2. Disconnect the tube between
the membrane and pre-filter (like
the pre-flushing instructions) and
run water at full pressure to see if
water comes out of the filter. – If
the water does not come out (or
is very weak pressure) the filter
may need to be changed.
