3. Insufficient
incoming water
pressure
4. Water Quality
5. Outlet tubing/float is
closed or blocked
6. Water not making it
passed the first filter
pump may have issues with priming and may not be able to
reach its full working pressure.
4. Ensure that your feed water does not exceed the
specifications of the RO system. If your water contains higher
levels of impurities, your membranes could be scaled and
may need cleaning or replacing.
5. Check for obstructions of blockages. Check that the switch
on the float valve actuates correctly.
6. the pressure is either insufficient, or the inlet solenoid
valve may be damaged or faulty not allowing the water to
pass through.
High pH reading 1. GAC Filter
2. Insufficient Testing
Equipment
1. If you have a GAC or Block filter (Carbon), this will
naturally increase the pH of the water. pH is the measure of
Hydrogen in the water and this hydrogen will vent off the
water if you leave it to stand and the pH will then drop back
down to the normal level.
2. pH testing equipment can range from a cheap test pen
right up to lab grade equipment. Before coming to a
conclusion on pH issues, it is best to ensure the equipment
used to measure the pH of the filtered water is of high
standards and suitable for reading pH levels in lower EC
water (i.e. The guy at the pool shop is not going to cut it). We
have access to high quality testing equipment and frequently
test our units and conduct research. If you feel that there is
an issue with your pH, please contact us.
Strange taste to
the water (New
System)
1. Residue
2. pH Alteration
3. Contamination
1. The filters are dry packed, the carbons, alkaline filters will
have ‘fines’ on them.
2. As previously stated, Activated Coconut carbon will react
with the water when new and will increase the pH. People
who are not accustomed to higher pH water may notice a
strange taste/sensation due to the large variance of pH.
Flushing the system will help stabilise the pH from the system
and also allowing the water to stand before drinking can also
help allowing the water to ‘vent’ the pH
3. Bacterial contamination is highly unlikely, but not
impossible. If there is a strong ‘foul smell’ or organic taste to
the water, it is possible that there is some form of
contamination. Contact us straight away so we can rectify (or
diagnose) the problem if there is one present.
The TDS Is
Higher than the
inlet water (or
the same).
1. New Filter
2. No Effect on
Dissolved salts
1. While filters are new, it is normal for the TDS to be
elevated while the system is flushing. Continue flushing the
system & contact support if the high TDS persists longer than
1 week.
2. Standard filtration has little to no affect at reducing the
salts in the water. In some cased the TDS can reduce
however it is not uncommon for the TDS to stay the same or
slightly rise (as the system in new) due to the fines from the
filter.
Flow has
suddenly
slowed down to
a trickle
1. Blocked filters
1. Check the feed water conditions & cartridges and replace
the filters if they are passed the recommended change times.
Pumps Stopped
working
1. Damaged or worn
out pump
2. Power Supplies
Faulty
1. The pump may require replacing if it has been overworked
outside the manufacturer’s guidelines.
2. Power surges may cause the power supply to short out.
Other things include water leaking or overheating. An
