5.3 Retrieving Your Voicemail Messages
Look for the message waiting light if one is provided on your telephone. Otherwise,
when you pick up the handset, you will hear the “interrupted” dial tone when new
messages have arrived. You will also see a list of recently received messages on your
Web Portal and TV.
32
Phone
Web Portal
TV
To listen to your
messages:
1.
From your home phone
dial
*100 to access
the
Fiber
Digital Voicemail
system
2.
When calling while away
from home, you will, have
to enter your mailbox
number (your 10-digit
telephone number)
followed by #.
3.
Enter your passcode,
followed by #.
4.
At the Main Menu, press
1
to listen to your
messages.
5.
You can press
1
to
replay the message,
2
to save it, or
3
to
delete it. (See the menu
map in the Appendix for
other options during and
after message playback.)
Note:
If your mailbox is
full, you will hear a
notification message.
Please delete unwanted
messages.
To listen to your
messages:
1.
Access your
Frontier
Digital Voice
Web Portal.
2. The Summary page will
indicate a count of the
number of new
messages. Click on
Voicemails
.
3. Click on the message
you would like to play.
4. Click the Play button
next to the message to
begin playback. You can
stop or pause during
playback. After opening
a message, you can:
•
Call Back
the caller
•
View
or
Add
the caller as
a Contact
•
Block
the
Caller
•
Delete
the message
•
Forward
the message
•
Set up
Call
Notification
from
the Caller.
Note:
Messages are
automatically saved for 30
days unless you delete them .
Voicemails that are due to
expire are identified with
the
icon .
To listen to your
messages:
1.
Using your set-top box
remote, from the Main
Menu on your
Fiber
TV
select
Fiber
Digital Voice
and press
OK
to launch.
2.
Select
Voicemail
.
Enter your passcode
and press
OK
.
•
Your Voicemail messages
are listed. Unheard
messages will be marked
with a red dot and shown
in red.
•
Select the Voicemail you
want to hear and press
OK
. Ensure that your TV
is not on mute.
•
After opening a
message, you can:
1.
Play the message.
Your
television program will
be paused
momentarily while the
Voicemail is played
back on your TV.
2.
Block a Caller.
a.
From the Voicemail
options menu, use
the down arrow to
select
Block Caller
and click
OK
.
b.
Select
Block
and
click
OK
.