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8. Troubleshooting Guide
Look through the following table and locate an issue or problem you are
experiencing in the left column and read possible solutions in the right column.
Problem
Solution
Outdoor sensor not
reporting to base
unit(gateway)
Dashes (--) on the
app or website
Check that the outdoor transmission LED is flashing
normally. See
Sensor reporting interval
on
Section 9.
If the batteries were recently (re)placed, check
correct polarity was used and/or reseat the batteries.
If the batteries are old, replace them.
If the LED is now flashing normally, proceed to the
next step. If it is not flashing and you have repeated
battery checks and placement, you may have a
defective unit.
Make sure the gateway is powered and the WiFi
LED lights on steady.
Go to the Sensor ID page, find the offline sensor
picture and press Re-register to register it.
Indoor and Outdoor
Temperature do not
agree during indoor
testing
During installation testing it is useful to test with both
indoor sensor and outdoor unit in the same room.
Allow up to one hour for the sensors to stabilize and
adjust to room temperature. The indoor and outdoor
temperature sensors should agree within 2 °C (the
sensor accuracy is ±1°C).
If these values still disagree, use calibration offsets
for one or both sensors to adjust to a known good
reference temperature.
Indoor and Outdoor
Humidity
do
not
agree during indoor
testing
The procedure here is that same as for
outdoor/indoor temperature. The sensors should
agree within 10 % (the sensor accuracy is ± 5 %)
If these values still disagree, use calibration offsets for
one or both sensors to adjust to a known good
reference humidity.
