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Fritz! AC 430, Конфигурация и эксплуатация

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Help in Case of Errors

FRITZ!WLAN USB Stick AC 430

19

6

Help in Case of Errors

This chapter presents assistance for problems that arise during instal-
lation, while establishing the wireless LAN connection, or during data 
exchange with other devices in the network.

6.1

Errors During Installation

No FRITZ!WLAN Icon in the Windows Task Bar

The FRITZ!WLAN icon is not displayed in the Windows task 
bar.

The FRITZ!WLAN USB Stick was not installed correctly or is 
disabled in the Windows “Device Manager”.

Check whether the FRITZ!WLAN USB Stick is displayed in the 
Windows “Device Manager” and make sure it is enabled. If 
the device is disabled, enable it.

If the device is not displayed, uninstall the FRITZ!WLAN USB 
Stick (see 

page 26

) and remove it from the USB port of the 

computer.

Then work through the steps from one of the following sec-
tions again: 

Establishing a Wireless LAN Connection with 

Stick & Surf 

on 

page 8

 or 

Establishing a Wireless LAN Connec-

tion Manually or with WPS 

on 

page 11

. The FRITZ!WLAN USB 

Stick will be re-installed.

The Computer Does Not Detect FRITZ!WLAN USB Stick

The computer does not automatically detect the 
FRITZ!WLAN USB Stick when it is inserted. The device driver 
installation does not start.

The FRITZ!WLAN USB Stick is not inserted correctly into the 
USB port or the chip set drivers of the computer are out of 
date.

Cause

Help

Cause

Содержание AC 430

Страница 1: ...FRITZ WLAN USB Stick AC 430 Configuration and Operation Configuration and Operation ...

Страница 2: ...ction Manually or with WPS 11 3 1 Installing FRITZ WLAN USB Stick in Windows 11 3 2 Establishing a Wireless LAN Connection 12 4 Connecting Computers Directly Ad Hoc Network 15 4 1 Setting Up an Ad Hoc Network in Windows 7 15 5 The FRITZ WLAN 17 5 1 Starting FRITZ WLAN 17 5 2 The Control Software s User Interface 17 5 3 Online Help 18 6 Help in Case of Errors 19 6 1 Errors During Installation 19 6 ...

Страница 3: ...s 27 9 Technical Specifications 28 10 Customer Service 29 10 1 Documentation 29 10 2 Information in the Internet 29 10 3 Updates 30 10 4 Support from the Support Team 30 Manufacturer s Warranty 32 Legal Notice 33 Legal Notice 33 Declaration of CE Conformity 34 Disposal Information 34 Index 35 ...

Страница 4: ...o the FRITZ WLAN USB Stick can cause electric shocks or short circuits Only use the FRITZ WLAN USB Stick indoors Never let liquids get inside the FRITZ WLAN USB Stick The FRITZ WLAN USB Stick contains hazardous compo nents and should only be opened by authorized repair technicians Do not open the FRITZ WLAN USB Stick housing If the FRITZ WLAN USB Stick needs to be repaired please take it to a spec...

Страница 5: ...mark wild cards Example To edit the device called Name click the Edit button Bold type in the text emphasizes important words Example Do not leave the page without saving Blue font in the text designates links and references within this manual and addresses to be entered in the browser Example See also the information on page 5 This symbol marks useful hints and tips This symbol indicates importan...

Страница 6: ...a in what is called an ad hoc network 1 1 Package Contents FRITZ WLAN USB Stick AC 430 Depending on the product variant USB extension with docking station printed quick guide 1 2 Operation Requirements In order to operate the FRITZ WLAN USB Stick AC 430 your computer must fulfill the following requirements a free USB port USB 2 0 or higher Microsoft Windows 10 32 or 64 bit edition Microsoft Window...

Страница 7: ...B Stick AC 430 7 1 3 LEDs LED Condition Meaning USB glows green The FRITZ WLAN USB Stick was detect ed by the operating system WLAN flashes yellow The FRITZ WLAN USB Stick is exchang ing data with another wireless device ...

Страница 8: ...connections to other wireless access points read from page 11 2 2 Transferring Security Settings to FRITZ WLAN USB Stick First transmit the wireless LAN security settings of the FRITZ Box to the FRITZ WLAN USB Stick 1 Insert the FRITZ WLAN USB Stick into the USB port on your FRITZ Box The Info LED begins flashing 2 When Info lights up remove the FRITZ WLAN USB Stick from the FRITZ Box The WLAN sec...

Страница 9: ...e installation starts automatically Continue with the next step If the device driver is already installed a wireless LAN connection between the computer and FRITZ Box is es tablished automatically The Stick Surf logo appears Continue with step 6 4 In the AutoPlay window click FRITZ WLAN USB Stick AC 430 Installation This window does not always appear In some versions of Windows the device driver i...

Страница 10: ...he computer and FRITZ Box is estab lished automatically The Stick Surf logo appears on the screen The wireless LAN connection has been established success fully when the FRITZ WLAN icon in the Windows taskbar turns green Every time the computer is started the connection is resumed automatically For more information on the FRITZ WLAN software see page 17 ...

Страница 11: ...on the computer It is simpler to establish wireless connections to a FRITZ Box using Stick Surf see page 8 3 1 Installing FRITZ WLAN USB Stick in Windows The FRITZ WLAN USB Stick can be installed in Windows 10 8 and 7 32 bit and 64 bit 1 Start your computer 2 Insert the FRITZ WLAN USB Stick into a USB port on the computer Windows will detect the FRITZ WLAN USB Stick automati cally 3 In the AutoPla...

Страница 12: ...plete when the message Installation of the wireless LAN hardware has been completed successfully appears 3 2 Establishing a Wireless LAN Connection Once you have installed the FRITZ WLAN USB Stick you can establish the wireless LAN connection Establishing a Wireless LAN connection in Windows 10 7 1 Click the wireless LAN icon or in the notifica tion area of the Windows task bar A list appears on t...

Страница 13: ...cess point supports WPS press the but ton on the access point that enables WPS The network key is transferred to the computer automatically The wireless LAN connection will be established Every time the computer starts the wireless LAN connection is resumed automatically Establishing a Wireless LAN Connection in Windows 8 1 Move the mouse cursor to the upper right corner of the Start page and clic...

Страница 14: ...rk key of the wireless access point and click OK On a FRITZ Box the preconfigured network key is located on the base of the device or If the wireless access point supports WPS press the but ton on the access point that enables WPS The network key is transferred to the computer automatically The wireless LAN connection will be established Every time the computer starts the wireless LAN connection i...

Страница 15: ...th the FRITZ WLAN USB stick other computers can register with the ad hoc network 4 1 Setting Up an Ad Hoc Network in Windows 7 1 Click the wireless LAN icon in the notification area of the Windows task bar with the right mouse button 2 Select Open Network and Sharing Center 3 On the left click Manage wireless networks 4 Click Add 5 Select Create an ad hoc network and click Next in the following wi...

Страница 16: ...he Security Type drop down list 8 Enter a Security key 9 The ad hoc network is deleted automatically as soon as all participants clear the connection or the provider of the ad hoc network clears all connections Enable the Save this network option if the ad hoc net work should not be automatically deleted 10 Click Next The ad hoc network is being configured and awaiting us ers You see the ad hoc ne...

Страница 17: ...ormation on the wireless LAN connection and various settings for the FRITZ WLAN USB Stick The software is not required to establish wireless LAN connections 5 1 Starting FRITZ WLAN Double click the FRITZ WLAN icon in the Windows task bar FRITZ WLAN starts The Connection Monitor tab is active 5 2 The Control Software s User Interface 1 Tabs 2 Help button to open the Online Help ...

Страница 18: ... Information Settings Connection Monitor information on the quality of the wire less LAN connection a wireless LAN test to test and improve the wireless LAN connection Connection Details various data on the wireless LAN connec tion and the wireless LAN devices involved for instance WLAN key wireless LAN channel throughput rates Properties the IP address and the MAC address of the FRITZ WLAN USB St...

Страница 19: ...ger and make sure it is enabled If the device is disabled enable it If the device is not displayed uninstall the FRITZ WLAN USB Stick see page 26 and remove it from the USB port of the computer Then work through the steps from one of the following sec tions again Establishing a Wireless LAN Connection with Stick Surf on page 8 or Establishing a Wireless LAN Connec tion Manually or with WPS on page...

Страница 20: ...cted or an incorrect network key was entered Make sure you selected the right wireless access point For a FRITZ Box the preconfigured name of the radio network SSID always begins with FRITZ Box Make sure that you entered the correct network key Pay spe cial attention to capitalization On a FRITZ Box the preconfig ured network key is found on the base of the device Switching On and Correctly Positi...

Страница 21: ...ork However it is not possible to access folders or other resources in the network for instance drives or printers The resources have not been released for sharing Release the resources for network sharing Instructions are provided in the Online Help of your operating system Checking the Network Key and Enabling DHCP Limited connectivity error message You computer recog nizes the network and the w...

Страница 22: ...ers are located in the same workgroup Enable automatic assignment of IP addresses DHCP on both computers see page 23 6 4 The Wireless LAN Connection is Faulty or Interrupted Switching the WLAN Channel The wireless LAN connection is faulty or interrupted Other wireless devices are interfering with the connection Switch to a less used channel or set automatic channel selec tion on the wireless acces...

Страница 23: ...ss point On all other channels in the 5 GHz frequency band the wire less access point is forced to switch channels whenever a ra dar device is transmitting on the same channel DFS Dy namic Frequency Selection 6 5 Setting Automatic IP Address Assignment in Windows Wireless access points like the FRITZ Box are equipped with a DHCP server The DHCP server assigns addresses for the con nected computers...

Страница 24: ... in the search line of the start menu and press Enter Enabling Automatic IP Address Assignment 1 In the Network Connections window click your wire less network connection with the right mouse button 2 Select Properties 3 Under This connection uses the following items select Internet Protocol Version 4 TCP IPv4 4 Click the Properties button 5 On the General tab enable the options Obtain an IP addre...

Страница 25: ...ick AC 430 25 6 Click OK to save the settings 7 Enable the options Obtain an IP address automatically and Obtain DNS server address automatically for the Internet protocol version 6 TCP IPv6 as well Now the computer receives an IP address from the wireless access point ...

Страница 26: ... driver software of the FRITZ WLAN USB Stick and the FRITZ WLAN software are removed from your computer 1 Click the Start button in Windows 2 Click Control Panel 3 Click Programs or Software 4 Click Uninstall a program or Change or Remove Pro grams 5 Select the AVM FRITZ WLAN software 6 Click Uninstall Change or Change Remove ...

Страница 27: ...ughput Net 802 11b 2 4 GHz 11 Mbit s maximum 5 Mbit s maximum 802 11g 2 4 GHz 54 Mbit s maximum 25 Mbit s maximum 802 11n 2 4 5 GHz 150 Mbit s maximum 80 Mbit s maximum 802 11a 5 GHz 54 Mbit s maximum 25 Mbit s maximum 802 11ac 5 GHz 433 Mbit s maximum 200 Mbit s maximum If your wireless access point supports the 5 GHz frequency band use the 5 GHz band for fast wireless connections free of interfe...

Страница 28: ... 32 or 64 bit Dimensions W x D x H approx 53 x 20 x 11 mm Weight 10 g Power supply powered by USB no external power supply re quired Maximum power con sumption 1 8 W Transmitter power max 80 mW Receiver sensitivity min 94 dBm 2 4 GHz min 93 dBm 5 GHz Supported data through put rates gross 802 11ac up to 433 Mbit s 802 11a up to 54 Mbit s 802 11n up to 150 Mbit s 802 11g up to 54 Mbit s 802 11b up ...

Страница 29: ...duct group and then FRITZ WLAN USB Stick AC 430 The PDF is opened 10 2 Information in the Internet On its website AVM presents comprehensive information on your AVM products as well as new product announcements and new product versions AVM Service The Service area is the portal for all product specific services from AVM FRITZ Clips manuals downloads and support re quests In the Service area you ca...

Страница 30: ...glish language request by e mail at any time using the Service area at our web site en avm de service support request your support request Preparing for a Support E mail The following information should be prepared for your mail FRITZ WLAN USB Stick For which FRITZ WLAN USB Stick you require support for The exact name of your device is located on the under side of the device Serial number of the F...

Страница 31: ...led The driver version is listed in the FRITZ WLAN program Click the FRITZ WLAN program icon in the notification area of the task bar and select the menu command About Once you have gathered this information please open the AVM Service pages 1 Select the product group and product for which you need support from the Support area 2 Click Next 3 Select the topic for your support request 4 If needed n...

Страница 32: ... in the user manual normal wear and tear or defects in the environment of the system third party hardware or software We may at our discretion repair or replace the defective product Claims other than the right to the removal of defects which is mentioned in these terms of warranty are not constituted We guarantee that the software conforms with general specifications not however that the soft war...

Страница 33: ...iates from the performance specifications contained in the product description The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross...

Страница 34: ...nformation In accordance with European regulations FRITZ WLAN USB Stick AC 430 as well as all devices and electronic components contained in the package may not be disposed with household waste After use please dispose of FRITZ WLAN USB Stick AC 430 and all electronic components and de vices included with delivery at a collection point in your local community for the disposal of elec tric and elec...

Страница 35: ...H help knowledge base 30 manual 29 support team 30 help in case of errors 19 I imprint 33 information in the Internet knowledge base 30 service 29 installation help for errors 19 IP address 17 L legal notice 33 M manufacturer s warranty 32 N network error during data exchange 21 R recycling 34 removing 26 resolving errors 19 S service 29 software update 30 software FRITZ WLAN 17 Stick Surf 8 suppo...

Страница 36: ...rranty 32 wireless LAN help for errors 20 wireless LAN connection ad hoc network 15 configuring on computer 11 transmission rate 17 with Stick Surf 8 with WPS 11 wireless networks service in Windows 8 13 Windows 10 12 Windows 7 12 WPS 11 ...

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