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BEFORE YOU CALL
Visit our web site at
www.frigidaire.com.
1-800-944-9044
(United States)
1-800-265-8352
(Canada)
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is not mak-
ing any ice.
Ice maker power switch is Off.
•
Ice maker has small cube
•
caught in mechanism.
Saddle valve on cold water
•
pipe is clogged or restricted by
foreign material.
Turn power switch to On (“
•
I
”) position.
Remove small cube from ice maker. The ice and water
•
filter cartridge may be clogged. Replace filter cartridge.
Turn off household water line valve. Remove valve. En-
•
sure that valve is not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Ice maker is not mak-
ing enough ice.
Ice maker is producing less ice
•
than you expect.
Check to see if water dispenser
•
is dispensing slower than normal.
The ice maker produces approximately nine (9) pounds of
•
ice every 24 hours depending on usage conditions.
If it is, replace the ice and water filter cartridge.
•
Ice maker will not stop
making ice.
Ice maker wire signal arm is
•
being held down by some item
in the freezer.
Move item and release wire signal arm. Remove any ice
•
cubes that are frozen together over the wire signal arm.
Ice cubes are freezing
together.
Ice cubes are not being used
•
frequently enough.
Ice cubes are hollow (partially
•
frozen cubes with water inside).
Freezer control is set too warm.
•
Remove ice container and discard ice from container. Ice
•
maker will produce fresh supply.
The ice and water filter cartridge may be clogged. Replace
•
filter cartridge.
Set freezer control to colder setting. Allow 24 hours for
•
temperature to stabilize.
ICE DISPENSER
Dispenser will not dis-
pense ice.
Ice storage container is empty.
•
Freezer temperature is set too
•
warm.
Household water line valve is
•
not open.
Ice dispensing arm has been held
•
in for more than 4-5 minutes.
When the first supply of ice is dropped into the container,
•
the dispenser should operate.
Turn freezer control to a higher setting so that ice cubes
•
will be made. When first supply of ice is made, dispenser
should operate.
Open household water line valve. Allow sufficient time
•
for the ice to be made. When ice is made, the dispenser
should operate.
Motor is overloaded. Motor over load protector will reset in
•
approximately 3 minutes. Ice can then be dispensed.
Ice dispenser is
jammed.
Ice has melted and frozen
•
around auger due to infrequent
use, temperature fluctuations,
and/or power outages.
Ice cubes are jammed between
•
ice maker and back of ice
container.
Remove ice container, thaw, and empty the contents.
•
Clean container, wipe dry, and replace in proper position.
When new ice is made, dispenser should operate.
Remove ice cubes that are jamming the dispenser.
•
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.
Door was closed too hard, caus-
•
ing other door to open slightly.
Refrigerator is not level. It
•
rocks on the floor when moved
slightly.
Refrigerator is touching a wall
•
or cabinet.
Close both doors gently.
•
Ensure floor is level and solid, and can adequately support
•
the refrigerator. Contact a carpenter to correct a sagging
or sloping floor.
Ensure floor is level and solid, and can adequately support
•
the refrigerator. Contact a carpenter to correct a sagging
or sloping floor.
Drawers are difficult to
move.
Food is touching shelf on top of
•
drawer.
Track that drawers slide on is
•
dirty.
Remove top layer of items in drawer.
•
Ensure drawer is properly installed on track.
•
Clean drawer, rollers, and track. See
•
Care & Cleaning
.
