PROBLEM
POSSIBLE SOLUTION
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without
drain phase.
• Set the drain programme if you set an option which ends
with water in the drum.
• If above mentioned solutions do not help, contact the Au‐
thorised Service Centre (as the filter of the drain pump may
be clogged).
The spin phase does not
operate or the washing
cycle lasts longer than
usually.
• Set the spin programme.
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance
problems.
• If above mentioned solutions do not help, contact the Au‐
thorised Service Centre (as the filter of the drain pump may
be clogged).
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the inlet hose and/or the drain hose have no
damages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the ap-
pliance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to
'Installation Instruction'.
• Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to 'Installation Instruction'.
• Add more laundry in the drum. The load may be too small.
The cycle is shorter than
the time displayed.
The appliance calculates a new time according to the laundry
load. See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
An unbalanced laundry load increases the duration time. This
is a normal behaviour of the appliance.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
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TROUBLESHOOTING
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