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BEFORE YOU CALL
Gas Cooktop Problems
Surface burners do not ignite.
Surface control knob was not completely turned to LITE ( ). Push in and turn the
surface control knob to LITE until the burner ignites and then turn the control knob to
the desired flame size.
Burner ports are clogged. With the burner OFF and cool, use a small-gauge wire or
needle to clean the burner head slots and ignition ports. See
in the Care & Cleaning section on
for additional cleaning instruc-
tions.
Range power cord is disconnected from outlet (electric ignition models only). Be sure
the power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See
on
Surface burner flame uneven or
only part way around burner cap.
Burner slots or ports are clogged. With the surface burner OFF and cool, clean ports
with a small-gauge wire or needle. If moisture is present after cleaning, lightly fan the
flame and allow the burner to operate until flame is full.
Burner caps are not seated properly. Check that all burner caps are level and seated
correctly on the burner heads. See
in the Care &
Cleaning section on
for additional cleaning instructions.
Surface burner flame is too high.
Surface control knob is set too high. Adjust to a lower flame setting.
Burner caps are not seated properly. Check that all surface burner caps are level and
seated correctly on the surface burner heads. See
the Care & Cleaning section on
for additional cleaning instructions.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Surface burner flame is orange.
Dust particles in main gas line. Allow the burner to operate a few minutes until flame
turns blue. In coastal areas, a slightly orange flame is unavoidable due to salt content
in the air.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Other Problems
Appliance is not level.
Be sure the floor is level, strong, and stable enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level on the
oven rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tightly. Contact the builder or installer to make
the appliance accessible.
Carpet interferes with appliance. Provide sufficient space so the appliance can be
lifted over carpet. Installation over carpet is not advised. See the installation instruc-
tions for guidelines specific to your appliance.
Problem
Cause / Solution
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