8
SOLUTION: First, check to make sure the power cord is not damaged, is plugged in, and the outlet
has power. Secondly, check to make sure the control panel is not damaged. If the control panel
display continues to be inoperable, contact the manufacturer for further troubleshooting.
6. PROBLEM:
a. The control panel displays TEMPERATURE and TIME, but the fireplace does not operate.
SOLUTION: The Signal Cable or other relevant plugs may have lost connection. Please contact the
manufacturer for further troubleshooting.
7. PROBLEM:
a. The heat emitter is functioning and the air outflow is working, but the temperature displayed on
the LED panel does not increase.
SOLUTION: The temperature sensor may be damaged or may have lost connection. Please contact
the manufacturer immediately for further troubleshooting.
8. PROBLEM:
a.
The display shows “Er”. This error code means the heating system is not working correctly.
SOLUTION: Contact the manufacturer immediately. DO NOT attempt to operate the fireplace as this
may cause electric shock, fire, and/or injury.
9. PROBLEM:
a.
No simulated flame when you turn on the fireplace.
SOLUTION: Contact the manufacturer first for instructions on how to replace the bulb. Working life of
G9 halogen bulb is about 1500hours.
Clean & Maintenance
•
Disconnect from the power supply before attempting any maintenance or cleaning, to
reduce the risk of fire, electric shock to persons or damage to property
•
Warning - Always disconnect from the power supply before cleaning fireplace
•
For general cleaning use a soft clean duster-never use abrasive cleaners. The glass
viewing screen should be cleaned carefully with a soft cloth. DO NOT use proprietary
glass cleaners.
Technical Specification
•
Supply: 120V
,
60Hz
•
Rated Power: Low Function: 750 watts High Function: 1500 watts
