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ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual

71

Appendix B

B

Customer Support

Information Needed for Support

2

Before contacting technical support, please have the following 

information ready:
• Model number for your ValueLoader
• Serial number
• Media type and format
• Recent Error codes
• Revision number for ValueLoader and tape drive firmware
• Brand and model of your host computer
• Brand and model of your SCSI host adapter
• ValueLoader drivers and backup software that you are using 

and the version number(s)

Содержание VALUELOADER DLT

Страница 1: ...ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual 6326708 01 Ver A Rel 01...

Страница 2: ...ion All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and cons...

Страница 3: ...2 Understanding ValueLoader Features 2 Barcode Reader 3 SCSI Requirements 3 Product Overview 4 Choosing a Location 6 Unpacking the ValueLoader 7 Identifying ValueLoader Components 8 Accessories 8 Ins...

Страница 4: ...Maintaining Cartridges 33 Cleaning the Tape Drive 34 Creating an Inventory of Cartridges 36 Chapter 3 ValueLoader Administration 39 Section Overview 39 Configuring the ValueLoader 39 Resetting the Val...

Страница 5: ...utoloader User Manual v Removing Stuck Cartridges 58 ValueLoader Error Codes 62 Appendix A Technical Specifications 67 Physical Specifications 67 Appendix B Customer Support 71 Information Needed for...

Страница 6: ...vi ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Страница 7: ...ling Rails on Rack Left Side Shown 11 Figure 7 Sliding the ValueLoader into the Rack Slot Securing Mounting Bracket 12 Figure 8 Attaching SCSI and Power Cables 13 Figure 9 Operator s Panel Drive Empty...

Страница 8: ...Figures viii ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual Figure 16 Pull Cartridge Release Lever 60 Figure 17 Installing the Carrier 61...

Страница 9: ...ia 6 Table 2 LEDs 25 Table 3 Control Buttons 26 Table 4 Troubleshooting 52 Table 5 Error Codes 63 Table 6 Physical Specifications 67 Table 7 ValueLoader Specifications 68 Table 8 ValueLoader Environme...

Страница 10: ...Tables x ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Страница 11: ...ce This user manual is designed and written for end users and field service engineers Purpose The purpose of this manual is to provide end users with the following information ValueLoader DLT VS80 DLT...

Страница 12: ...d drive and tape operations Chapter 3 ValueLoader Administration This chapter describes how to configure the ValueLoader upgrade firmware and retrieve ValueLoader information Chapter 4 Diagnostics and...

Страница 13: ...ort For information on support or to access our Frequently Asked Questions database visit our Web site Note Notes emphasize important information related to the main topic Caution Cautions indicate po...

Страница 14: ...xiv ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Страница 15: ...wing Installation Overview on page 2 Understanding ValueLoader Features on page 2 Choosing a Location on page 6 Unpacking the ValueLoader on page 7 Identifying ValueLoader Components on page 8x Instal...

Страница 16: ...the server and all devices attached to the server page 12 6 Attach the SCSI cable to the ValueLoader and server s SCSI host adapter page 12 7 Attach the power cable to the ValueLoader and plug in the...

Страница 17: ...l of the ValueLoader just above the SCSI connectors The barcode reader automatically scans each cartridge in the carousel upon power up after a reset or when a Re inventory command is issued See Creat...

Страница 18: ...the SE bus The ValueLoader is NOT compatible with a standard differential Diff or high voltage differential HVD SCSI bus The ValueLoader is compatible with a narrow 50 pin SCSI bus using a customer su...

Страница 19: ...Manual 5 Figure 2 Rear Panel Overview 3 Front panel LEDs 4 Front panel LCD screen 5 Control keys Note The arrows in the figure indicate screws that need to be removed to remove the top cover In additi...

Страница 20: ...de or upside down or stack items that weigh more than 15 kg 33 lbs on top of the ValueLoader Rack requirements Standard 19 inch rack with 2U of clearance Room temperature 10 35 C 50 95 F Power source...

Страница 21: ...desk so that you have room to unpack the ValueLoader 2 Inspect the shipping box for damage If you notice any damage report it to the shipping company immediately 3 Open the shipping box and remove the...

Страница 22: ...acing up 5 Carefully remove the shipping padding from the left and right sides of the ValueLoader Then remove the bag from the ValueLoader Identifying ValueLoader Components 1 Accessories 1 Figure 3 A...

Страница 23: ...ng the ValueLoader into a Rack 1 The ValueLoader fits all standard 19 inch racks taking up 2U of space To install the ValueLoader into a rack you need to install the mounting brackets on both sides of...

Страница 24: ...mounting bracket from the rack kit to each side of the ValueLoader as shown in figure 5 Figure 5 Installing Mounting Brackets Left Side Shown 3 Using the screws and clip nuts from the rackmount hardw...

Страница 25: ...der DLT VS80 DLT VS160 Tape Autoloader User Manual 11 Figure 6 Installing Rails on Rack Left Side Shown 4 Slide the ValueLoader onto the rails and secure the mounting bracket to the rack using the scr...

Страница 26: ...s to the ValueLoader follow these steps 1 Shut down and turn off the selected server Turn off all attached accessory devices such as printers and other SCSI devices Remove the power cables from the se...

Страница 27: ...e last or only device on the SCSI bus Otherwise attach the cable to the next device on the SCSI bus Make sure that the last device on the SCSI bus is properly terminated 5 Attach the female connector...

Страница 28: ...ation sequence is complete the LCD screen displays the Home screen 9 Turn on the server Preparing the Host and Verifying the Connection 1 If necessary install a SCSI host adapter software and compatib...

Страница 29: ...ueLoader is properly terminated If the ValueLoader is the only SCSI device other than the SCSI host adapter on the SCSI bus it must be terminated Likewise if the ValueLoader is physically the last SCS...

Страница 30: ...K VS640 SCSI Sequential Device For VS160 ValueLoader QUANTUM DLT VS160 SCSI Sequential Device 4 For the VS80 ValueLoader right click the BNCHARK VS640 SCSI Sequential Device listing click Uninstall an...

Страница 31: ...right click the QUANTUM DLT VS160 SCSI Sequential Device listing and click Properties 8 Select the Drivers tab 9 Click the Reinstall Driver or Update Driver button 10 When the Upgrade Device Driver W...

Страница 32: ...ck the Action button in the upper left corner of the Computer Management dialog box 6 Click Scan for Hardware Changes Windows 2000 scans for the ValueLoader DLT VS80 or ValueLoader DLT VS160 The Value...

Страница 33: ...T VS80 DLT VS160 Tape Autoloader User Manual 19 14 Click the Next button again to install the driver 15 Click the Finish button 16 Close the Device Properties dialog box 17 The ValueLoader appears in...

Страница 34: ...Installing the ValueLoader Preparing the Host and Verifying the Connection 20 ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Страница 35: ...Operating the ValueLoader Section Overview 2 This section describes the following Operator s Panel Overview on page 22 Understanding the Menu Structure on page 27 Using Cartridges on page 28 Cleaning...

Страница 36: ...tus on the top line and the current cartridge inventory on the second line If the tape drive does not have a cartridge loaded the top line displays Drive empty The cartridge inventory indicates all sl...

Страница 37: ...ve or invalid Occasionally you may see the message In Transit which indicates An error condition has caused a cartridge to be left between its slot and the drive Power cycle or reset the ValueLoader t...

Страница 38: ...Operating the ValueLoader Operator s Panel Overview 24 ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual Figure 10 Operator s Panel Drive Loaded...

Страница 39: ...d error has occurred This condition can be invalid format such as DLT7000 or DLT8000 dirty read write heads in the tape drive or if an invalid cartridge type DLTtapeIII III cartridge or non DLT1 clean...

Страница 40: ...s to all operations and information menus Table 3 Control Buttons Button Description Cancel Cancels the current menu option and returns to the previous menu level or Home screen Previous Selects the p...

Страница 41: ...anding the Menu Structure 2 Figure 11 Operator s Panel Menu Structure DIAGNOSTICS System Test Impor t Export Load Cartridge Unload Cartridge Cycle Count View Event Log Clean Drive Reset Change SCSI ID...

Страница 42: ...tion forces the ValueLoader to import a cartridge into a specific empty slot in the carousel To import tapes into the ValueLoader 1 Make sure the write protect switch is set as desired for each data c...

Страница 43: ...switch is facing out from the ValueLoader and toward the right 7 Repeat steps 5 and 6 as needed for additional cartridges 8 Press the Cancel button when you have finished importing cartridges 9 Verif...

Страница 44: ...e Cartridge appears on the LCD screen and the cartridge is ejected through the Import Export slot remove the exported cartridge from the ValueLoader and press the Enter button 5 Repeat steps 3 and 4 a...

Страница 45: ...the or button until the desired slot number appears on the LCD screen and press the Enter button The slot number you select indicates the cartridge to be loaded into the tape drive Status messages ap...

Страница 46: ...appear while the cartridge is unloading Drive Empty appears when the operation is complete 4 Press the Cancel button when you are done unloading the cartridge Write Protecting Cartridges 2 All cartri...

Страница 47: ...DLTtape cartridges to direct sunlight or sources of heat including portable heaters and heating ducts The operating temperature range for cartridges is 10 C to 40 C 50 F to 104 F The storage temperat...

Страница 48: ...the tape drive needs to be cleaned Cleaning typically takes several minutes during which the Ready LED blinks Each cleaning cartridge has an approximate life of 20 cleanings The cleaning cartridge inc...

Страница 49: ...1 to clean the tape drive 4 If the carousel is not full the ValueLoader will select the first available slot and prompt you to insert a cleaning cartridge 5 Insert the cleaning cartridge into the Val...

Страница 50: ...Creating an Inventory of Cartridges 2 This option builds a new inventory of cartridges in the ValueLoader If using a barcode reader this option also scans the barcode labels on each cartridge in the c...

Страница 51: ...r Creating an Inventory of Cartridges ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual 37 The ValueLoader will then check the drive and each slot for the presence of a tape in order to updat...

Страница 52: ...Operating the ValueLoader Creating an Inventory of Cartridges 38 ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Страница 53: ...following Configuring the ValueLoader on page 39 Updating Firmware on page 44 Running the ValueLoader System Test on page 46 Retrieving Information About the ValueLoader on page 47 Configuring the Va...

Страница 54: ...this option follow these steps 1 From the Home screen or main menu press the or button until Configuration appears on the top line of the LCD screen 2 Press Enter to select 3 Press the or button until...

Страница 55: ...ss the Enter button The second line on the LCD screen displays New ID 5 Press the or button until the desired SCSI ID is displayed 6 Press the Enter button The LCD screen displays Please Cycle Power 7...

Страница 56: ...es not automatically load tapes into the tape drive it instead waits for commands from the software To use Random mode you do not need to configure anything from the ValueLoader front panel but you mu...

Страница 57: ...menu press the or button until Configuration appears on the top line of the LCD screen 2 Press the Enter button to select 3 Press the or button until Circular Mode appears on the LCD screen The second...

Страница 58: ...een indicates whether you are about to turn Autoload Mode on or off 5 Press the Enter button to accept the change to Autoload mode or press Cancel to exit and not save the changes Updating Firmware 3...

Страница 59: ...See Exporting Cartridges on page 29 for instructions Then return to step 1 to update the firmware 5 If the carousel is not full the ValueLoader will select the first available slot and prompt you to...

Страница 60: ...ng calibrating and unloading all cartridges in the carousel Running a System Test verifies the operational soundness of both the ValueLoader and tape drive The System Test continues indefinitely until...

Страница 61: ...me a tape is loaded into the drive or exported from the ValueLoader To use this option follow these steps 1 From the Home screen or main menu press the or button until Information appears on the top l...

Страница 62: ...f the firmware currently installed in the ValueLoader To use this option follow these steps 1 From the Home screen or main menu press the or button until Information appears on the top line of the LCD...

Страница 63: ...tics and Troubleshooting Section Overview 4 This section contains some general suggestions to aid you in solving problems It also includes information on error codes and diagnostics Troubleshooting on...

Страница 64: ...e which SCSI IDs are currently in use If the ValueLoader is attached to a narrow 50 pin SCSI bus only SCSI IDs 0 through 7 are available See Changing the SCSI ID on page 40 SCSI Cabling Verify that al...

Страница 65: ...SI bus Compatibility Ensure that the ValueLoader is compatible with the SCSI host adapter and backup application you plan to use For a list of compatible SCSI adapters and application software check w...

Страница 66: ...ion Table 4 Troubleshooting Problem Solution Power ValueLoader does not power on Check all power cord connections Make sure the power switch on the front panel is in the ON position Make sure there is...

Страница 67: ...cal end of the media Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge The backup software needs to cancel the reservation and any h...

Страница 68: ...ications do not read or write to cartridges that were created using a different backup application In this case you may have to perform an erase format or label operation on the cartridge Make sure yo...

Страница 69: ...e of the files Small file size can impact performance Confirm that the backup application is utilizing block sizes of at least 32 KB preferably 64 KB Refer to your application s documentation for deta...

Страница 70: ...artridge or the tape drive s read write head is dirty The tape drive rejects the cartridge in these cases If the cartridge format or cartridge type is invalid replace the cartridge If the read write h...

Страница 71: ...irmed that the suspect cartridge is not invalid DLTtapeIII cartridge that cartridge should be suspected as being contaminated If this occurs export the cartridge clean the tape drive again and then lo...

Страница 72: ...id cartridge type DLTtapeIII cartridge or non DLT1 cleaning cartridge or has had media related error These can be caused by faulty or improperly degaussed media media that has been previously written...

Страница 73: ...rews that secure the mounting brackets if the ValueLoader is rackmounted from both sides of the ValueLoader as shown in figure 15 Figure 15 Removing Mounting Brackets Left Side Shown 5 Remove the five...

Страница 74: ...ueLoader 8 On each carrier carefully pull the cartridge lock lever away from the carrier allowing the cartridge to slide out of the carrier as shown in figure 16 Figure 16 Pull Cartridge Release Lever...

Страница 75: ...h each carrier is inserted into the proper ValueLoader belt loop Figure 17 Installing the Carrier 10 Ensure the carrier is properly installed on the belt by gently pressing on the top of the carrier a...

Страница 76: ...If the error persists contact support personnel To view the error log follow these steps 1 From the Home screen or main menu press the or button until Information appears on the top line of the LCD sc...

Страница 77: ...of manual changes or previous fatal errors Update the inventory using the Re inventory option in the Configuration menu See Creating an Inventory of Cartridges on page 36 or power cycle 3 0 84 Source...

Страница 78: ...d Error A failure occurred while trying to unload a cartridge from the drive to its slot 3 0 95 Import Error An error occurred while trying to import a data cartridge to a carousel slot 3 0 96 Export...

Страница 79: ...he ValueLoader and attempt the operation again If the error recurs contact Technical Support 3 0 B1 RAM Error Cycle power on the ValueLoader and attempt the operation again If the error recurs contact...

Страница 80: ...eLoader and attempt the operation again If the error recurs contact Technical Support 3 0 BC Drive Bug checked Cycle power on the ValueLoader and attempt the operation again If the error recurs contac...

Страница 81: ...hysical Specifications 1 Table 6 Physical Specifications Characteristic Product Alone Product in Package Height 8 4 cm 3 34 in 20 5 cm 8 0 in Width 41 9 cm 16 5 in 60 cm 23 6 in Depth 60 9 cm 24 in Ap...

Страница 82: ...mpression ratio Maximum data transfer rate Native 3 MB s Compressed 6 MB s assuming 2 1 compression ratio Native 8 MB s Compressed 16 MB s assuming 2 1 compression ratio Drive type 1 DLT VS80 drive 1...

Страница 83: ...random Frequency range 500 Hz Characteristic DLT ValueLoader VS80 Specification DLT ValueLoader VS160 Specification Read write transfer rate maximum sustained DLTtape IV media Non compressed 3 0 MB s...

Страница 84: ...sic description 0 5 inch metal particle 0 5 inch metal particle Tape Length 557 meters 1828 feet 557 meters 1828 feet Cartridge dimensions 10 4 x 10 4 x 2 5 cm 4 1 x 4 1 x 1 0 in 10 4 x 10 4 x 2 5 cm...

Страница 85: ...ort please have the following information ready Model number for your ValueLoader Serial number Media type and format Recent Error codes Revision number for ValueLoader and tape drive firmware Brand a...

Страница 86: ...ed the following information Your name and telephone number Product name firmware revision operating system build and serial number Detailed list of error messages reported Configuration files and log...

Страница 87: ...Cables power 12 SCSI 12 Cancel button 26 Capacity maximum formatted 3 Cartridges cleaning 28 29 34 35 55 exporting 29 importing 28 loading 30 maintaining 33 unloading 32 using 28 write protecting 32 C...

Страница 88: ...47 Exclamation point 22 Exporting cartridges 29 F Firmware revision 48 Firmware updating 44 46 H High byte termination 4 Home screen 22 HVD SCSI bus 4 I Importing cartridges 28 29 In Transit message...

Страница 89: ...VD 2 3 single ended 3 SCSI ID 40 SCSI requirements 3 SCSI 2 2 3 Sequential mode 42 Single ended SCSI bus 3 specifications 67 70 Stacker mode 42 Stuck cartridge removing 58 61 System test 46 T Temperat...

Страница 90: ...76 ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

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