modem under certain operating conditions. Connect the USB cable to USB ports of your
computer.
Troubleshooting
The following is a partial listing of errors and possible solutions. Please refer to the
Inline Help and the Franklin Access Manager User Manual for a full listing.
• Ensure that the Franklin Access Manager has been correctly installed on your
computer.
• Ensure that your USB modem has been activated.
• Ensure that the USB modem is fully plugged into the USB slot.
• Ensure that the LED light is on; otherwise connect and then reconnect the USB
modem.
CARE AND MAINTENANCE
Your device is a product of superior design and craftsmanship and should be treated
with care. The suggestions below will help you protect your warranty coverage.
(a) Keep the device dry. Precipitation, humidity and all types of liquids or moisture can
contain minerals that will corrode electronic circuits.
(b) Do not use or store the device in dusty, dirty areas. Its moving parts and electronic
components can be damaged.
(c) Do not store the device in hot areas. High temperatures can shorten the life of
electronic devices, damage batteries, and warp or melt certain plastics.
(d) Do not store the device in cold areas. When the device returns to its normal
temperature, moisture can form inside the device and damage electronic circuit boards.
(e) Do not attempt to disassemble the device.
(f) Do not drop, knock, or shake the device. Rough handling can break internal circuit
boards and fine mechanics.
(g) Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the
device.
(h) Do not paint the device. Paint can clog the moving parts and prevent proper
operation.
(i) Use only the supplied or an approved replacement antenna. Unauthorized antennas,
modifications, or attachments could damage the device and may violate regulations
governing radio devices.
All of the above suggestions apply equally to your device, battery, charger, or any
enhancement. If any device is not working properly, take it to the nearest authorized
service facility for service.
