18
Chapter 4
Problem, meet solution
TROUBLE SHOOTING
You shouldn’t have any issues with your Franke appliance, however there are some problems which
can easily be fixed by trouble shooting the table below. If you can’t find your problem, or the remedy
has not fixed the issue, then give our friendly customer service team a call on 03 9700 9100, email
[email protected] or [email protected]
Problem
Possible cause
Remedy/Information
The appliance does not work.
Faulty circuit breaker.
Look in the fuse box and check
that the circuit breaker for the
appliance is in working order.
Plug not plugged in.
Plug in the plug.
Power cut.
Check whether the kitchen light
works.
The appliance does not work.
appears in the display panel.
Childproof lock is active.
Deactivate the childproof lock
(see section: Childproof lock).
0:00 is in the display panel.
Power cut.
Reset the clock.
The microwave does not
switch on.
Door not fully closed.
Check whether food residue or
debris is trapped in the door.
It takes longer than before
for the food to heat up in
the microwave.
The selected microwave power level
is too low.
Select a higher power level.
A larger amount than usual has bee
placed in the appliance.
Double the amount = almost
double the cooking time.
The food was colder than usual.
Stir or turn the food during
cooking.
Turntable grates or grinds.
Dirt or debris in the area around the
turntable drive.
Clean the rollers under the
turntable and the recess in the
oven floor thoroughly.
A particular operating mode or
power level cannot be set.
The temperature, power level or
combined setting is not possible for
this operating mode.
Choose permitted settings.
E1 appears in the display panel.
The thermal safety switch-off function
has been activated.
Call the after-sales service.
E4 appears in the display panel.
The thermal safety switch-off function
has been activated.
Call the after-sales service.
E11 appears in the display panel. Moisture in the control panel.
Allow the control panel to dry.
E17 appears in the display panel. Rapid heating has failed.
Call the after-sales service.