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Troubleshooting

Page 47

Color code for error messages

System has limited func-

tionality.

System still fully func-

tional.

System not functioning.

Temporary interruption

if the entire system is aff ected by an error, then error messages will

appear automatically.

Troubleshooting

Help is available from your FM850 in the event of problems. Events and information are shown on the

monitor screen. Should you be unable to resolve a problem despite all best eff orts, please contact our

Service department.

Message with an instruction for

your customer

Self-service mode

Message with an instruction.

non-self-service mode

in self-service mode, an

error is displayed by means

of a colored corner

in non-self-service mode, an

error is displayed by means

of a symbol highlighted with

a color.

Overview of machine errors

Содержание FM850

Страница 1: ...FM850 Original Operating instructions read the operating instructions and the chapter on safety information before operating the machine Keep the operating instructions near the machine ...

Страница 2: ......

Страница 3: ...and space saving coffee machine that adapts to your needs perfectly The FM850 will enable you to offer high quality coffee specialties rapidly and individually Your customers will be impressed We hope you enjoy your coffee machine and that it will bring you many happy customers Sincerely Franke Kaffeemaschinen AG Dear Customer ...

Страница 4: ...leshooting 47 Overview of machine errors 47 Help with machine errors 48 Help with problems concerning product quality 48 Index 49 Explanation of symbols 3 Symbols used in the Operating instructions 3 Symbols used in the software 4 Depiction of error messages 4 Color code for error messages 4 For your safety 5 Proper use 5 General safety concerns when using the FM850 6 Scope of delivery and identif...

Страница 5: ...s thorough information and open communication go without saying Symbols used in the Operating instructions This symbol indicates tips shortcuts and additional information Cleaning the add on unit or individual components Describes and illustrates a step that you must perform Danger Note Warning Caution Note makes you aware of the risk of damaging the machine Danger indicates potentially life threa...

Страница 6: ...not be prepared The illuminated symbol on the dashboard takes you to the error message Symbols on the dashboard non self service mode Symbol Designation Description Franke Switch between Maintenance level and Product level Milk Milk container is empty or not installed correctly Coffee bean Bean hopper is empty or not installed correctly Hot chocolate Powder container is empty or not installed corr...

Страница 7: ...n is not designed to pump more viscous fluids such as sauces e g chocolate sauce Refrigeration unit A refrigeration unit is part of your FM850 It is to be used only to cool milk in conjunction with preparing coffee drinks with a FM850 coffee machine Only use pre cooled milk 2 5 C or 36 41 F Only use FRANKE cleaning solution Other cleaning agents may leave residue in the milk system Cup warmer opti...

Страница 8: ...tions Please refer to your purchase agree ment Additional accessories may be obtained directly from your retailer or from FRANKE Kaffeemaschinen AG in Aarburg Switzerland You will find statements regarding the conformity of your cof fee machine in the accompanying Declaration of conformity Risk of death by electrocution Never operate a machine that has been damaged or has a dam aged power supply c...

Страница 9: ...sk of injury eye injury and damage to the machine Objects in the bean hopper powder container or grinder may splinter and be ejected leading to damage to the machine or injury Never put anything into the bean hopper powder container or grinder Danger of burns The coffee and milk dispensers the hot water dispenser and the steam dispenser become hot Do not touch the outlets or nozzles The surfaces o...

Страница 10: ...emaschinen AG in Aarburg Switzerland Item Designation Item no Cleaning tablets 100 pcs BK328400 Cleaning solution 1L301219 Cleaning brushes 1L301376 Cleaning brush 1L301160 Microfiber cloth 1H325974 Key for door Key for dosing unit optional 1L196255 1P315206 Cleaning container 1H327369 uSB stick 4GB 1H329064 Operating instructions 1H329350 Basic version of FM850 with refrigeration unit left Scope ...

Страница 11: ...frigerator KE320 to Commercial Coffee Machine 00056321 468689 40 000 001 KE320 1C1M FM N 220 240 V 50 60 Hz 25 W 1 0 A R134a 50 g 7 4 5 6 3 2 1 2 3 4 5 6 7 8 1 7 4 5 6 3 2 8 Scope of delivery and identification Page 9 Climate zone Technical data Type for type key see below Apparatus number Install number Serial number Machine number Product name Manufacturer Type key Component FM850 Machine name T...

Страница 12: ...wder container Option Front door lock Hot water dispenser Grounds door Powder lid introduction The coffee machine has numerous options To give you an overview of your machine a sample configuration is illustrated below Please note that your coffee machine may look different from the configuration shown here Coffee machine FM850 You have chosen enjoyment of every single coffee with the FM850 in thi...

Страница 13: ...n unit in many regions milk is part of a good cup of coffee You can connect the refrigeration unit directly to the FM850 to make sure the milk stays fresh Flavour Station optional Our Flavour Station is available to you as an option for unusual creations You can use the Flavour Station to extend your offerings with up to three dif ferent flavors On Off switch on the inside of the rear panel Add on...

Страница 14: ...to the right or to the left with your finger FrAnKE switches between Maintenance level and Product level To exit Energy saver mode tip on the operating interface Select qbutton and confirm Switch to Maintenance level Switching to Energy saver mode To select an option tip on the respective field Menu elements of the operating interface using Quick Select as an example navigating ...

Страница 15: ...ure of the operating interface Level 1 Product selection Column with the pos sible options the production status and the waiting list individual modifications Display 2x2 3x3 or 4x4 products per page individual modifications Display 2x3 3x4 or 4x5 products per page Activate Credit Mode The Quick Select operating mode is the standard setting for self service Once your customer has selected a drink ...

Страница 16: ...e happy to help you set the appro priate operating mode Product selection Product selection Product selection Menu cards Status Drink Selection if activated inspire Me Quick Select Cash register in the Drink Selection status you cannot add any drink options with the Credit Mode setting You can activate Credit Mode in the My Settings menu under 1 Configure machine 1 5 Accounting Select Activate acc...

Страница 17: ... GFCI Each terminal of the power supply must be able to be interrupted by a switch The water connection must have a shut off cock with a check valve and filter and must meet the requirements of the technical data Only when being used with a water connection If your coffee machine has an electrical connection other than the one described in the table opposite you will have received additional infor...

Страница 18: ... 120mm Adjustable feet optional Cross section from above Buffet feed through Top view Side view Front view The dimensions are specified in mm Prepare a stable ergonomic surface min load capacity 150 kg or 330 7 lb The operator panel should be at eye level Distance to the wall must be at least 50 mm Clearance above the machine must be at least 200 mm Adjustable feet optional can be used to compensa...

Страница 19: ...Height 545mm Milk container 10liters or 2 x 4 5 liters Electrical connection 200 240V 1L N PE 100W 50 60Hz Fuse 10A Electrical cable 2000mm Ambient conditions Humidity max 80 Ambient temperature 5 32 C Weight Approx 24kg Width 300mm Depth 580mm Height 545mm Technical data for the cup warmer optional Technical data for the refrigeration unit optional Place the add on units in line with the machine ...

Страница 20: ...fee machine in operation for the first time and instruct you in its operation Any recommissioning that may be necessary will by undertaken by your Service technician initial commissioning of the FM850 risk of scalding The machine releases hot water and hot steam Do not touch the machine below the outlets or the outlets themselves Tip on the operating interface in this chapter you will learn how to...

Страница 21: ...per or grinder Fill suitable powder for auto matic machines in the powder dosing unit and coffee beans in the coffee bean hopper Fill coffee beans or powder depending on the machine equipment Attach lid Filling the coffee bean and powder containers raise lid Ensure that all ingredients are always available That way you will able to offer your customers the wide assortment of your product range at ...

Страница 22: ...iner straight up Powder may escape Always transport the powder container closed in an upright position nOTE Slide the powder container forward about 1 cm Emptying the powder container nOTE The quality of the coffee may be impaired Dry the bean hopper well after cleaning it There must not be any residue from cleaning agents replace the bean hopper Slide the safety pusher back until it stops Empty c...

Страница 23: ...t Open door if necessary Press the release button and open the refrigeration unit nOTE The quality of the milk may be impaired Only use pre cooled milk Only touch the intake hose after sanitizing hands or wear disposable gloves Filling the refrigeration unit Milk replace the grounds container and close the grounds con tainer door Empty clean and dry the grounds container Open the grounds container...

Страница 24: ...ke hose through the opening in the cover Clean the milk container and the refrigeration unit CAuTiOn Health risks due to spoiled milk if the machine is not cleaned regularly milk residue may accumulate in the machine clog the dispensers or find its way into drinks Clean the refrigeration unit and the milk system at least once a day using the automatic cleaning program nOTE The refrigeration unit m...

Страница 25: ...tings Prepare syrup system Emptying the Flavour Station When you assign a new syrup type to a pump do not forget to update the list with the new assignment in the My settings menu under 1 11 Flavour Switch on the Flavour Station Close the Flavour Station Place syrups in the Flavour Sta tion and insert all hoses Press the release button and open the Flavour Station Filling the Flavour Station Syrup...

Страница 26: ...l the affected area and depending on the severity of the injury consult a doctor The outlet moves down Preparation begins Product selection appears Product is ready Place the appropriate cup or glass under the outlet Select product Preparing drinks Preparing drinks with Quick Select You chose the FM850 because you love coffee and want to offer your customers something special in this section you w...

Страница 27: ...g or burning The dispensers and drinks are hot Do not touch the area under the outlets in case of scalding or burns immediately cool the affected area and depending on the severity of the injury consult a doctor WArninG Place the appropriate cup or glass under the outlet When you prepare several products one after the other observe the following Have sufficient glasses or cups ready to use You can...

Страница 28: ...ouch the area under the outlets in case of scalding or burns immediately cool the affected area and depending on the severity of the injury consult a doctor WArninG The outlet moves down Preparation begins Menu cards appear Product is ready Place an appropriate cup or glass under the outlet Select product Tip on the desired menu card with your finger Drinks overview appears Scroll through the menu...

Страница 29: ...ace an appropriate cup or glass under the outlet Add powder Close the powder lid Select product options Select product risk of scalding or burning The dispensers and drinks are hot Do not touch the area under the outlets in case of scalding or burns immediately cool the affected area and depending on the severity of the injury consult a doctor WArninG Product with ground coffee Example Quick Selec...

Страница 30: ...ation with the green button Preparation begins The preparation takes place for as long as necessary for your drink to reach the specified temperature risk of scalding or burning The dispensers and drinks are hot Do not touch the area under the outlets in case of scalding or burns immediately cool the affected area and depending on the severity of the injury consult a doctor WArninG Steam dispenser...

Страница 31: ...s Clean your coffee machine at least once a day and more frequently if necessary Follow the 5 step method for all removable parts 5 step method for removable parts Dry the parts Soak the parts in water with a mild detergent Wash the parts remove coarse dirt with a brush rinse the parts thoroughly introduction to the automatic cleaning Even a coffee machine like the FM850 must be cared for To ensur...

Страница 32: ...o the next step The machine can either switch back to the Maintenance level or go into energy saver mode Your Service technician can set this option for you Follow the instructions on the operating interface and confirm with Continue Select and confirm Clean Cof fee Machine Clean Flavour Station Danger of scalding During cleaning hot water and steam are released repeatedly Do not touch the machine...

Страница 33: ...e build up in the coffee and milk systems The FM850 automatically rinses after certain time intervals as well as when it is switched on or off The machine should be rinsed before initial use and when not in use for extended periods more than 2 days WArninG Danger of scalding Hot water is released during cleaning Do not touch the machine below the outlets or the outlets themselves Do not place anyt...

Страница 34: ...y Clean the FM850 See page 30 Daily Rinse the FM850 See page 31 Weekly Clean the coffee bean hopper See page 20 Weekly Clean the powder container See page 20 Every six months every 40 000 products or as necessary Maintenance by Service technician Contact a Service technician ...

Страница 35: ...oducts and On Off Machine can be viewed and changed with the owner role in the My Settings Access rights menu My Settings individualization and data transfer Cleaning and maintenance Your FM850 is individually programmable so that the coffee machine is just as flexible as you are We have kept the programming simple to make your job easier Try it for yourself Configuration introduction to programmi...

Страница 36: ... 7 Temperatures 1 11 Flavour 1 12 Accounting 1 14 Edge lighting 2 Set Drinks Set drinks 3 Date and Time 3 2 Date Time 3 2 Date Time 3 3 Timer 1 3 3 Timer 1 3 4 Timer 2 3 4 Timer 2 3 5 Timer 3 3 5 Timer 3 3 6 Timer 4 3 6 Timer 4 6 Access rights 6 2 Settings 6 3 Specialist 6 3 Specialist 6 5 Maintenance 6 5 Maintenance 6 6 Key secured Products 6 7 On Off Machine My Settings ...

Страница 37: ... the configured value Changing syrup type 1 11 Flavour Select type from list Activating accounting 1 12 Accounting Confirm with On Off Changing the color of the machine edges 1 14 Edge lighting Select color or option Selecting between 12 24h display 3 2 Date Time Selection Setting the date and time 3 2 Date Time Set Day Month Year Hour and Minute Setting change day for Standard Daylight Savings ti...

Страница 38: ... milk quantity Milk Adjust milk quantity by percentage 2 7 Adjusting foam quantity Milk foam Adjust foam quantity by percentage 2 7 Changing powder options Powder Adjust Water quantity 1 and 2 Powder quantity 1 and 2 by percentage 2 7 Adding removing syrups Flavour Adjust the syrup quantity of the various flavors by percentage 2 7 Preparing test product Test Use Test to prepare the selected produc...

Страница 39: ...a USB stick and start the process Fast simple and secure Owner menu items Specialist menu items Operator menu items 1 Managing images 1 1 Load images 1 1 Load images 1 2 Save images 1 2 Save images 1 3 Advertising images 1 3 Advertising images 1 4 Product images 1 4 Product images 1 5 Screen saver 1 5 Screen saver 1 6 Eject USB stick 1 6 Eject USB stick 1 7 Create directory structure 1 7 Create di...

Страница 40: ...ically For this use the menu item 1 7 Generate directory structure Necessary folder structure on the USB stick Advertising images Screen saver Drink images Image size width x height 800 x 600 px 800 x 600 px 430 x 274 px Data format PNG with 24 bit PNG with 24 bit PNG with 24 bit and 8 bit alpha channel as required Orientation Centered on vertical axis Memory folder on USB stick Drive QML Files rc...

Страница 41: ...he cor rect size Desired action Menu item Information Instruction Loading images to the ma chine 1 1 Load images Insert a USB stick with the required directory structure Select the image type Load individual images or all images and save them Saving images from the machine 1 2 Save images Insert a USB stick Select the image type Save individual images or all images to the USB stick Clearing images...

Страница 42: ...inks Desired action Menu item Information Instruction using images 2 1 2 6 Tip on an image in the lower area that you wish to use and drag it to the top removing used images 2 1 2 6 Tip on an image in the upper area that you no longer wish to use and drag it to the bottom Viewing selection 2 1 2 6 Select Preview in order to check your selection Make sure that the image carousel and the screen save...

Страница 43: ...Sort Cash register 2 7 My Advertising images 2 3 Screen Saver 2 6 Advertising images 2 4 My Screen Saver 2 5 Menu Cards 2 2 image carousel 2 1 Activate Drinks The activated advertising images can be activated for each drink in the menu item My settings Set Drinks Configuring my advertising images ...

Страница 44: ...dvertising Images 2 4 My Screen Saver 2 5 Menu Cards 2 2 Image carousel 2 1 Activate Drinks An image must be assigned to each available product The images can be activated through the menu item My Set tings Set Machine Operation Mode You can either use the Franke images or your own but you cannot mix the two types with one another Assigning my product images ...

Страница 45: ...offee Machine Clean Flavour Station Clean Flavour Station Clean Flavour Station Rinse Coffee Machine Rinse Coffee Machine Rinse Coffee Machine Preparing milk system Preparing milk system Preparing milk system Prepare syrup system Prepare syrup system Prepare Syrup System Wipe Protection Wipe Protection Wipe Protection See chapter Care of the FM850 for details Cleaning and maintenance ...

Страница 46: ... products 4 13 Maintenance With VIP system 4 3 Water filter 4 5 Cleanings 4 13 Maintenance 4 15 Product counters 4 15 Product counters 4 15 Product counters 4 16 Product counters total 4 16 Product counters total 4 16 Product counters total 4 17 List counters 4 17 List counters 4 17 List counters 4 18 List counters total 4 18 List counters total 4 18 List counters total 4 19 Sales 4 19 Sales 4 19 ...

Страница 47: ... a longer or a permanent decommissioning see notes on the next page Empty the Flavour Station Empty the bean hopper and powder container Empty the milk container Clean the coffee machine and its components You will find help for this in the chapter Care of the FM850 install menu My Settings Maintenance and cleaning individualization and data transfer With every decommissioning Temporary decommissi...

Страница 48: ...riate disposal option Ensure functional capability Contact the FRANKE Service team for proper decommissioning and storage Have your coffee machine drained by your Service technician and observe the storage conditions Storage temperatures 10 C to 50 C Humidity max 80 If you plan to start using your machine again later taking advantage of our service is essential The coffee machine must be maintaine...

Страница 49: ...ppear automatically Troubleshooting Help is available from your FM850 in the event of problems Events and information are shown on the monitor screen Should you be unable to resolve a problem despite all best efforts please contact our Service department Message with an instruction for your customer Self service mode Message with an instruction non self service mode in self service mode an error i...

Страница 50: ...e beans Residual cleaning solution Rinse the machine Cup dirty Check dishwasher Water chlorine hardness etc Have water quality checked Coffee tastes bitter Temperature too high Lower coffee temperature Grind too fine Select a coarser grind Too little powder Increase amount of coffee Roast too dark Change coffee Coffee tastes sour Temperature too low Increase coffee temperature Roast too light Chan...

Страница 51: ...cleaning 30 Monitor screen 31 Cleaning the monitor screen 31 Coffee ground 27 Commissioning 18 Daily commissioning 18 Initial commissioning 18 Configuration 33 Configure machine 35 Accounting 35 Cleaning reminder 35 Drink temperature 35 Edge Lightning 35 Keypad tones 35 Language 35 Products per page 35 Counters 44 Credit Mode 14 D Data transfer 37 Date 34 5 5 Step Method 29 A Access rights 34 Add ...

Страница 52: ...ing 22 Filling 21 My Settings 34 N Navigation 12 Non self service 13 Cash Register 13 Inspire me 13 Quick Select 13 Self service 13 Operating interface 12 Operating mode 13 P PIN Code 33 Access rights 34 Change 35 Cleaning 30 Default 33 Factory Settings 30 33 My Settings 34 Roles 33 F Filling 19 Bean hopper 19 Flavour Station 23 Milk 21 Powder container 19 Refrigeration unit 21 Flavour Station 11 ...

Страница 53: ...er 40 Self service 13 Set Drinks 34 36 Standard Time 37 Standby Button 12 Steam dispenser 28 Storage 46 Symbols 3 Dashboard 4 Operating instructions 3 Software 4 Syrup 23 Emptying the Flavour Station 23 Filling the Flavour Station 23 T Tasks 35 Technical data 15 Coffee machine 15 Cup warmer 17 Flavour Station 17 Refrigeration unit 17 Time 34 Timers 37 Troubleshooting 47 Machine error 48 Product qu...

Страница 54: ......

Страница 55: ...Consumable materials Item Order number Cleaning tablets 25 pcs BK 328399 Cleaning tablets 100 pcs BK 328400 Cleaning solution 1L 301219 Frother 1H 328465 ...

Страница 56: ...issued 03 2014 Order number 1H329350 revision 0 Franke Kaffeemaschinen AG Franke Strasse 9 4663 Aarburg Switzerland Tel 41 0 62 787 36 07 www franke com Your distribution partner ...

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