warranty
what is covered by the Franke FilterFlow guarantee?
- The repair or replacement of your drinking water filter
system if your system is found to be defective due to faulty
materials or within 5 years of purchase, at the discretion
of Franke FilterFlow.
- If any part is no longer available or out of manufacture, Franke
FilterFlow will replace it with a functional alternative.
terms and conditions of the Franke FilterFlow 5 year guarantee
- The guarantee is valid for the UK and Republic of Ireland.
- The guarantee becomes effective at the date of purchase
(or the date of delivery if this is later).
- Proof of purchase is required under the terms of the guarantee.
the guarantee provides benefits which are additional to,
and do not affect your statutory rights as a consumer.
what is not covered by the guarantee?
- The Franke FilterFlow kitchen tap – see separate installation
guide for tap warranty details.
Franke FilterFlow does not guarantee the repair or
replacement of a product as a result of:
- Normal wear and tear.
- Accidental damage, faults caused by negligent use or care,
misuse, neglect, careless operation or handling of the filter
system which is not in accordance with the Franke FilterFlow
operating guidlines.
- Use of the filter system for anything other than normal domestic
household purposes.
- Use of parts not assembled or installed in accordance with the
instructions of Franke FilterFlow.
- Faulty installation, repairs or alterations (not in accordance with
the installation guide).
How do i make a claim under my Franke FilterFlow
5 year guarantee?
If you are in any doubt as to what is covered by your guarantee or
wish to discuss a claim please call us on
0808 165 0008
between the hours of 9.00am and 5.00pm, Monday to Friday. If
you are calling for the first time please have your receipt to hand
so we can record your date of purchase.
The company reserves the right to alter, change or modify product
specifications without prior notice.
Franke FilterFlow
3 Old Winery Business Park
Chapel Street
Cawston, Norfolk
NR10 4FE
Phone +44 (0)808 165 0008
Fax
+44 (0) 844 358 0166
Email [email protected]
www.frankefilterflow.co.uk
Franke UK Limited
West Park, MIOC
Styal Road
Manchester
M22 5WB
Phone +44 (0)161 436 6280
Fax
+44 (0) 161 436 2180
Email [email protected]
www.franke.co.uk