14
19011739 - Rev. A - November 30, 2018
ISSUE
POSSIBLE CAUSE
REMEDY
Unit does not run.
Rocker switch is in the
OFF position.
Toggle the rocker switch to the ON position.
Electronic controller has
been turned off.
Push and hold power button (located in the top-
right corner of controller) for 5-7 seconds.
Circuit breaker has been
tripped.
Check circuit breaker to see if it has tripped.
Reset if necessary.
Unit is running, but does not reach
target operating temperatures.
Store’s ambient
temperature is too high.
Decrease set point temperature of controller
(refer to
Unit Temperature Adjustment, page 10).
Condenser coil is dirty
or clogged with debris.
Use a soft bristle brush to clean coils (refer to
the store’s
Planned Maintenance Manual).
Ice buildup on
evaporator coils.
Remove all product, defrost (refer to
Manual
Defrost, page 11), and allow sufficient time for
unit to reach target operating temperature.
Product is above the target
temperature.
Store’s ambient
temperature is too high.
Decrease set point temperature of controller
(refer to
Unit Temperature Adjustment, page 10).
Food has not been pre-
chilled before placement
in the drawers.
Place product into cold storage until product
temperature has been brought down to within
food safety limits.
Frost building up on opening around
door.
Door gasket are
damaged or not installed
correctly.
Verify that the door gasket is installed correctly
and is not cracked or damaged.
If following these steps does not fix the problem,
contact
Franke at (800) 537-2653 and press 2 for Technical Support.
TROUBLESHOOTING
