25
ENGLIS
H
6.3.5
Insert problems
Double
documents are
fed, but the
system does not
notice.
Different types of
documents fed.
Use daily mail to
process different
document types.
Documents out of
specification.
Check document
specifications.
“Document
Specifications” on
page 27
Symptom
Possible cause
Remedy
Reference
System stops with
envelope at insert
position (flap not
open).
Envelopes stacked
reversed in the
hopper.
Check envelope feed
adjustments. Place
envelopes correctly
in hopper.
“Loading Envelopes” on
page 14
Envelope flap sticks. Store envelopes
according to
specifications.
“Envelope and Insert
Specifications” on
page 28
Wrong envelope type
used (not according
to specifications or
job settings).
Change envelopes
according to
specifications.
“Envelope and Insert
Specifications” on
page 28
Fingers are placed
on top of the
envelope.
Envelope stops too
early.
Check envelope stop
position, adjust if
needed.
“Envelope Position” on
page 26
System stops
while inserting
(stoppage at the
inserting point).
Inserted document
too long or not
correctly folded.
Make sure the
document size and
enclosure size equals
the job settings.
Envelope throat
incorrect.
Check envelope
specifications.
“Envelope and Insert
Specifications” on
page 28
Envelope glued
inside.
Eliminate faulty
envelopes.
-
Window not glued
properly.
Eliminate faulty
envelopes.
-
Envelope not
always ejected
from sealer.
Inserted document
too big.
Make sure the
document size and
enclosure size equals
the job settings.
Document not
inserted deep
enough.
Check adjustment of
envelope stop
position.
“Envelope Position” on
page 26
Sealing area dirty.
Clean sealing area.
“Operator Maintenance”
on page 19
Address not
readable from
window
Address position not
correctly defined.
Check address
position.
“Address Position” on
page 26
Symptom
Possible cause
Remedy
Reference
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