Section 8. Troubleshooting
Problem
Possible causes and solutions
Display is blank
No power:
•
Check to make sure FlexiScale is
plugged in and the switch is in the “ON”
position.
Weighing tray is empty,
but displayed weight is not zero.
Scale did not automatically reset:
•
Press the “ZERO” key to reset displayed
weight.
Postage values are not
transferred from scale
to the postage meter.
Meter without power:
•
Check to see if meter is plugged in and
the switch is in the “ON” position.
Data transfer interrupted:
•
Check if interface cables are tightly
connected to both units.
“Scale interface” key is not activated on
meter
•
Check if the scale symbol appears in the
meter display. If not, press the “scale
interface” key.
Chosen rates are not U.S.P.S.:
•
U.P.S. and FedEx rates cannot be
transferred to the meter.
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