51
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone internet connecting settings.
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Make sure you are in a place that has network coverage.
•
Try connecting at a later time or another location.
Unable to make outgoing calls
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Make sure you have dialed a valid number and touched the call icon.
•
For international calls, you need to enter: country code (+52 for Mexico
for instance), area code, plus the phone number. Note each country
has a unique country code which you can find from a phone book or
online. When you finish entering a country code, the code will be
displayed in a bracket.
•
Make sure your phone is connected to a network, and the network is
not overloaded or unavailable.
•
Check your subscription status with your service provider (credit, SIM
card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your service provider (credit, SIM
card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not blocked calls from the number trying to
reach you.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received
•
Check that you have subscribed to this service with your service
provider.
•
Your caller has concealed his/her name or number.
I cannot find my contacts
•
Your phone has a built in application for you to manage your contacts.
The associated icon is “Contacts”. You can access it via touching the
icon from the Home screen directly or through touching dial icon. The
first time when you access it, you may not see any information on your
personal contacts. You can touch the add icon to enter your contacts
one by one, or you can transfer your contacts stored in your SIM card
