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Troubleshooting

If you experience any difficulties with the system, you can

contact Fortress Customer Support for assistance.

Power Cycling the Main Panel

If the system begins behaving unexpectedly, or stops work-

ing as usual, one possible solution is to power cycle the

main panel.

1. Unplug the power cable.

2. Turn off the power switch.

3. Wait for 30-60 seconds.

4. With the power switch turned off, plug in the power

cable.

5. Turn the power switch on.
In some cases, if the main panel’s internal battery was not

fully charged, you may need to let the panel charge for 1-2

hours after the power cycle, then test the system again.

Changing Accessory Batteries

The batteries in the wireless accessories will typically last

8-12 months, depending on usage. We recommend regular-

ly testing your system every 1-2 months. If an accessory is

beginning to fail, replace the battery and test it again.

• https://www.fortresssecuritystore.com/faq

• https://www.fortresssecuritystore.com/contacts

• [email protected]

• +1 (206) 981-5371

We also have some general troubleshooting tips you can

try if your system is experiencing any problems.

Содержание S6 Titan

Страница 1: ...S6 Titan Security System Version 1 Apr 2018 Wi Fi and 3G GSM ...

Страница 2: ......

Страница 3: ...ber s Download the Mobile App Change Your Password Change Optional Settings 1 1 1 1 2 2 2 3 3 5 8 8 9 9 10 11 12 12 Remote Control Features 13 Remote Notifications Remote Control Options Connecting a Landline Connecting Activating a SIM Card Connecting to WiFi Mobile App Connecting to WiFi WiFi Scan Mode Discconecting from WiFi Central Monitoring Contact ID 13 14 15 16 17 18 19 19 Using the System...

Страница 4: ...t of Sensors Performing a Factory Reset Space For Notes 37 38 39 44 45 47 51 55 57 58 58 58 58 59 59 60 Phone Controls continued Placing an Outbound Call From the System Only Contacts Can Call Text the Main Panel Recording Your Custom Message Date Time Scheduling Auto Arm Auto Disarm Delays Entry Exit Delay Panel Settings Arm Disarm SMS Power Battery Notices Siren Time Ring Count Volume Settings K...

Страница 5: ......

Страница 6: ... message that you record ahead of time GSM SIM Card and Land Line You can connect your S6 Titan main panel to a land line if you have one available You can also use a GSM SIM card so the system can place calls over a cellular tower with no land line required You can use both and they will back each other up in case one connection is interrupted If you re using the system in the US you can activate...

Страница 7: ...upport fortresssecuritystore com or by phone at 1 206 981 5371 Connections For Existing Sensors If you have some existing third party wired sensors you can also connect those to the S6 Titan main panel and use them with your new system too No programming is needed for wired sensors Simply connect them and start using them Pre Programmed Accessories The system works with wireless accessories and al...

Страница 8: ...s main panel and you can also change settings for your system in the main panel s menus Don t worry the panel includes a built in backup battery as well as a tamper switch Main Panel front Color Screen Microphone RFID Keyless Entry Keypad Buttons Numeric Digits 0 9 Asterisk Star Key Arm Scroll Up Disarm Scroll Down Back Escape OK Enter Menu Button Keypad Buttons RFID ...

Страница 9: ...wer Switch Tamper Switch Ports see below G S M S I M C a r d S l o t P o w e r I n M i c r o U S B P h o n e L i n e I n P h o n e L i n e O u t E x t e n s i o n W i r e d S i r e n I n W i r e d S e n s o r s B U S B a r ...

Страница 10: ...ess the system press any key on the keypad The first screen you ll see is the home page or starting screen This will show the current status of the system as well as other information like the date and time The starting screen From this starting screen you can press the Menu Button to access the Main Menu If Menu Lock is enabled you ll need to enter your 6 digit Administrator Password first The Me...

Страница 11: ...ently selected item in the menu will be outlined or highlighted in orange The Main Menu You can scroll through the menu options using the Scroll Up and Scroll Down Buttons and select an option with the OK Button You can press the Back Button to back up a step Scroll Up Scroll Down Back Button OK Button FID The Menu Button ...

Страница 12: ...pad Locked Door Open Indicator Power Cable Connected Power Cable Disconnected Battery Power If you see No SIM instead of a GSM Signal Level then there is either no SIM card present in the panel or you may need to remove and re insert the SIM card WiFi Connected red X not connected Internet Connection Detected via either WiFi or Mobile Data If you see Searching then a SIM card is inserted and it is...

Страница 13: ...the Accessories Install the Equipment Program Phone Number s Download the Mobile App Change Your Password Change Optional Settings Take Notes Zone Numbers Each accessory has been programmed into a certain Zone Many of the accessories such as the door window contact sensors will have stickers with numbers on them These stickersshowwhichZonethesensorhasbeenprogrammed to by our technicians When the a...

Страница 14: ... some steps to try You can also contact Fortress Customer Support for fur ther assistance see page 2 All Fortress equipment comes with a 3 year hardware warranty Install the Equipment Your system comes with adhesive tape and mounting hard ware for mounting each piece of the system Here are some recommendations that can help you decide how and where to install the equipment Mount on clean flat dry ...

Страница 15: ...e from there see page 3 You can program the system to contact your local police but you should contact the police station first and let them know about your plans They may have some policies for you to be aware of and they may have a special phone number for you to program into your system Programming a contact phone number Main Menu Contacts Add Contacts Note If you plan to use this system as a l...

Страница 16: ...ollow the instructions in the mobile app to connect your seurity system to the app There are a few different methods you can use to connect your system in cluding WiFi SIM card or landline You can refer to the user manual for the mobile app for more information You can download the user manual for the mobile app with the QR code below https www fortresssecuritystore ca my fortress mobile app user ...

Страница 17: ...sword disarm 1234 Default Administrator Password access menus 888888 Main Menu Security Password Changing the passwords Change Optional Settings The last step in setting up your system for the first time is to adjust any optional settings such as enabling an Entry Delay recording a customized voice message setting the date and time and more Instructions for changing these settings can be found in ...

Страница 18: ... truders and alert anyone within hearing distance that an alarm has been triggered Below is a table showing the different methods that the system can use to notify you when events occur You can connect the panel using one or more methods and the panel will attempt to use any and all methods to reach you in the event of an alarm L a n d l i n e S I M T a l k T e x t W i F i I n t e r n e t Phone Ca...

Страница 19: ...back the current recorded voice message Listen in or do 2 way intercom Turn sirens on or off Turn off alarm and re arm when alarming All the features from above plus Use the SMS portion of the mobile app Arm or disarm the system via text Check the current status of the system Change some panel settings All the features from above plus Use the mobile data Internet portion of the mobile app Perform ...

Страница 20: ... end of the phone cable into the back of the S6 Titan main panel in the port labeled LINE The other port labeled EXT can be left empty with noth ing plugged in If you would like to you can optionally connect another phone to the EXT port to allow another phone to share the phone line with the panel If there is nothing in the LINE port then the landline features won t work When a landline phone lin...

Страница 21: ...e billing whenever you re ready to begin using it Fortress SIM cards are for US customers only Please check our coverage map online to confirm whether you re within our coverage area before activating You can activate on our website here https www fortresssecuritystore com activate Once activated a phone number will be generated for your SIM card and emailed to you If you elect to use a third part...

Страница 22: ...P Config When the main panel is connected to a WiFi signal then the WiFi icon on the top of the screen will show one or more bars of signal strength If the main panel is not con nected to WiFi then you will see a red X in front of the WiFi symbol Smart Config mode and AP Config mode will both involve setting the phone into a searching mode using the mobile app and then setting the panel into a sea...

Страница 23: ...Scan option the panel will search for any nearby signals and will allow you to select one to connect to You will then be prompted to enter in the password for that WiFi network if any and then the panel will attempt to connect After that you ll either see Successfully connected or you may receive an error message If you do receive an error message double check the password for typos and try again ...

Страница 24: ...nected from the signal that it was connected to previ ously Enter a wrong password to disconnect from WiFi Central Monitoring Contact ID Landline or SIM card required The S6 Titan main panel can be configured to work with a central monitoring company using a SIM card or landline connection The technology that is used is called Contact ID or CID so any monitoring company which uses CID technology s...

Страница 25: ...12 and the CID code they provided you is 1234 then you would configure the system as shown below Setting up the phone number in the Contacts List Enter the CID Code in the Network Contact ID menu The central monitoring company will then often be able to contact you and or the local police if needed If you re us ing a third party monitoring company you can reach out to them for more details Central...

Страница 26: ...m Here s a preview of what s in this section You can also refer to the Table of Contents at the beginning of this user man ual Arming and Disarming Phone Controls Adding Removing Contact Phone Numbers CID Monitoring Controlling the System Over the Phone Placing an Outbound Call From the System Only Contacts Can Call or Text the Main Panel Recording Your Custom Message Date Time Scheduling Auto Arm...

Страница 27: ...s inactive all other sensors active Disarmed Only certain emergency accessories active smoke alarm panic button gas leak detector water level sensor all other sensors inactive Using a Remote Key Fob Using the Main Panel Unlocked Padlock top left Disarm Locked Padlock top right Arm in Away Mode House Icon bottom left Arm in Home Mode SOS bottom right Trigger the panic alarm Disarm Press the Disarm ...

Страница 28: ...p the Exit Delay by pressing the Arm But ton again Arm in Home Mode After pressing the Arm Button once you can press the Arm Button again to switch from arming in Away Mode to arming in Home Mode instead Note If the Exit Delay is enabled you ll also need to press the Arm Button once to skip the Exit Delay see above re Arm in Away Mode Disarm Swipe the RFID Key Tag directly in front of the RFID ico...

Страница 29: ...e If no one answers the system will call the whole list a total of 3 times You can program the system to contact your local police but you should contact the police station first and let them know about your plans They may have some policies for you to be aware of and they may have a special phone number for you to program into your system Programming a contact phone number Main Menu Contacts Add ...

Страница 30: ...e system will send an SMS text message to this phone number and it will also place a call to this number Active SIM card required for SMS Land Line or SIM card required for call Only Call The system will place a call to this number Land Line or active SIM card required Note When programming your phone number s into the system we recommend including the country code and the area code The country co...

Страница 31: ... will answer your call after a certain number of rings spec ified in the Siren Ring menu and prompt you to enter your password After that you can press one or more keys on your phone to control the system and access various features You can arm and disarm the system and even enable an intercom CID This setting is used if you are connecting your system with a third party monitoring company that use...

Страница 32: ... Phone Numbers by navigating to the Contacts Menu choosing the number and the selecting Dialing Press 0 Play back the recorded message Press 1 Enable 1 way Intercom Listen In SIM card required Press 2 Turn sirens on Press 3 Turn sirens off Press 4 Arm the system in Away Mode Press 5 Disarm the system Press 6 Enable 2 way Intercom SIM card required Press 7 Disable 2 way Intercom Press Repeat the me...

Страница 33: ...OK again when you re finished Otherwise the recording stops when the 15 second count down timer is done You ll also have the opportunity to lis ten to the message you just recorded with the Play option Playing back the message Only Contacts Can Call or Text the Main Panel Only people whose phone numbers have been added to the Contact List in the main panel ahead of time will be able to call or tex...

Страница 34: ...ystem Menu Date Time You can modify the current date and time on the panel by navigating to the System Menu then selecting Date Time You can also choose between 24 hour mode or 12 hour mode The Date Time Menu Auto Arm Disarm Once you have set the date and time on the system you have the option of setting up a weekly schedule to make the system automatically arm or disarm itself on certain days and...

Страница 35: ... disarm itself The Auto Arm Menu with a schedule created Smart Outlet Timers If you have one or more Smart Outlet accessories you can also program the Smart Outlet s to turn on or off auto matically based on a schedule You can do this by editing the settings on the Outlet itself Main Menu Sensors Wireless Outlets Editing a Smart Outlet Creating a scheduled event ...

Страница 36: ...ntering your house for example An Exit Delay will begin counting down after you arm the system in Away Armed mode This gives you time to leave the house before the system is fully armed Main Menu System Delay If you don t want to set a system wide Entry Delay for all sensors you can set an Entry Delay for individual sensors instead That way only certain sensors will have a delay programmed such as...

Страница 37: ... Settings There are a variety of options that are referred to as Panel Settings because these settings control how your panel will behave in certain situations Arm Disarm SMS You can have the panel optionally send you a confirmation SMS text message whenever you use the mobile app to arm or disarm your system Active SIM card required see the pictures on the next page ...

Страница 38: ... shown SIM card required for SMS text messages Land Line or SIM card required for calls For each event there are 4 alert options The Power Battery Menu Main Menu System Power Battery Notices Siren Time Ring Count This menu has a few different options that we can specify SOS Siren determines whether the sirens will sound when the alarm is triggered or if it will be a silent alarm The Siren Time set...

Страница 39: ...he land line Land Line connection required Note Any wireless sirens in your system have a set timeout of 3 minutes which cannot be adjusted Main Menu System Siren Ring The Siren Ring Menu Volume Settings The Volume Menu allows you to adjust the Voice Volume the volume of the voicings spoken by the panel as well as the Alarm Volume the volume of the built in siren in the main panel The options are ...

Страница 40: ...will respond with a short beep or tone This Key Tone option can be toggled on or off in this menu Main Menu System Key Tone The Key Tone Menu Screensaver The Screensaver Menu determines how long the timeout will be before the panel s screen goes dark to save power Main Menu System Screensaver The Screensaver Menu ...

Страница 41: ...36 Brightness The Brightness Menu allows you to adjust the screen s brightness There are 5 brightness levels Main Menu System Brightness Selecting a brightness level ...

Страница 42: ... pre programmed by our technicians so the accessories should already work with the main panel Accessories that you add later will need to be programmed with the main panel before they will work Programming Accessories to the Main Panel To program an accessory to the main panel set the panel into a listening mode and then trigger the accessory so that it will send a signal to the main panel to be s...

Страница 43: ...ng the door when you come home The remote s four buttons allow you to arm the system in either mode disarm the system or trigger the alarm im mediately Main Menu Sensors Remote Programming a Remote Key Fob No remotes have been added yet Press OK to enter listening mode While the panel is listening press any key on the remote The panel has received the signal and saved the remote The newly added re...

Страница 44: ...the alarm is triggered the system will report the Zone number that was triggered as well as the name of the accessory that triggered the alarm For example Zone 01 Smoke Alarm Grouping your accessories into Zones will make it easy to tell where an alarm has been triggered for systems with multiple accessories Since new systems are pre programmed by Fortress tech nicians some Zones will already be c...

Страница 45: ...sors is selected press OK again The panel is now in listening mode Trigger the accessory to add it to this Zone A newly created Zone will be empty until accessories are added to it Press OK The system will automatically detect the type but you can adjust it manually ...

Страница 46: ...e next page Zone Change the Zone number where the sensor is located Siren Choose whether this sensor will cause the sirens to sound or not silent alarm Chime ideal for small businesses If Chime is enabled and the system is disarmed the panel will play a chime sound when this sensor is trig gered Delay If the delay is not set to zero then the system will wait before the alarm is triggered Entry Del...

Страница 47: ... do nothing Disabled In Home ideal for motion detectors In this mode if the alarm is Away Armed then the sensor will trigger the alarm Entry Delay still ap plies If the system is Home Armed or Disarmed then the sensor will do nothing Emergency ideal for smoke alarms etc In this mode the sensor will trigger the alarm in any state even if the system is Disarmed Entry Delay still applies Disabled In ...

Страница 48: ...n on the power switch to trigger it Smoke Alarm Press the Smoke Alarm s test button Water Level Sensor Move the float with your finger to trigger the sensor Glass Break Sensor Firmly tap on the plastic casing with your finger to trigger the sensor etc In most cases to trigger the sensor for programming you can do whatever is needed to mimic an alarm event and that will cause the sensor to be trigg...

Страница 49: ... system If an RFID Key Tag is lost or stolen you can easily de program that Key Tag so that it won t work with your system anymore A User level RFID Key Tag can only disarm the system but cannot access the menus An Admin level RFID Key Tag can disarm the system and access the menus RFID Key Tags cannot be used to arm the system No Key Tags added yet Swipe a Key Tag to add The Key Tag has been adde...

Страница 50: ...s Passwords The RFID Keypad has two passwords which are separate from the password in your Main Panel Default Admin Password change settings 123456 Default User Password disarm system 1234 Note The User Password does not need to match the Main Panel s password for the Keypad to work correctly To change the Admin Password enter the following on the Keypad Current 6 Digit Admin Password 8 New 6 Digi...

Страница 51: ...e RFID Keypad to be the same as a Remote Key Fob so when programming the Keypad to the Main Panel it will be added under the Remotes menu Main Menu Sensors Remotes Using the RFID Keypad Press any key to wake up the RFID Keypad To send an Arm command to the main panel 4 Digit User Password then the Arm button either the Lock icon for Away or the House icon for Home To send a Disarm command to the m...

Страница 52: ...to your system by following the steps in this section Programming a Wireless Siren to the Main Panel Main Menu Sensors Wireless Siren The Wireless Sirens Menu is under the Sensors Menu First plug in and or turn on the wireless siren It s also a good idea to turn off and or unplug any other sirens while adding a new siren Then set the siren into programming mode The steps for doing that depend on w...

Страница 53: ...in any other sirens that may have been turned off or unplugged during programming Once the siren is in programming mode press OK on Record wireless siren The siren will beep several times when it receives a signal from the main panel Setting Wireless Sirens into Programming Mode Each of the wireless sirens compatible with the S6 Titan system can be set into programming mode as part of the process ...

Страница 54: ...ess the black programming button on the side Indoor Outdoor Strobe Siren Press and hold the black pro graming button on the back just below the power switch Solar Siren Press and hold the volume but ton There are 2 indentations in the white plastic on the back for a finger thumb The Volume Button is the upper one of these spots ...

Страница 55: ...2 short beeps after a pause In that case start over with unplugging it and plugging it in again When you plug it in on the third time and leave it plugged in you ll hear a different series of beeps with a higher tone This lets you know it was successful Especially for the black siren we highly recommend check ing out the helpful programming videos available on our web site https www fortresssecuri...

Страница 56: ...tomatically Programming a Wireless Siren to the Main Panel Any outlets that came with your new system originally are pre programmed by our technicians You can plug them in and start using them right away If you add additional out lets later you can program them by following these steps First plug in the Smart Outlet into a wall outlet for pow er Initially you ll see a red light to indicate that th...

Страница 57: ... outlet has now been created Press Back once An outlet is now ready to be synced to the system Press OK Select Edit and press OK At this point press and hold the white button on the front of the Smart Outlet until the red light turns off Then con tinue below From this screen press the OK button once The main panel will send a signal The light on the outlet will flash continued on next page ...

Страница 58: ...t will turn red Your Smart Outlet is now programmed You can test it by turning it on and off from the panel as shown Select the desired outlet and press OK The main panel sends a signal to turn on the outlet The Smart Outlet is now turned on The Smart Outlet s light will turn blue to indicate that it s turned on Any appliance plugged into the Smart Outlet will now be receiving power ...

Страница 59: ...rent times Set one or more Timers to create the schedule as shown No timers have been created yet Press OK to add a timer The Timer setup screen The Type defines whether the outlet will turn on or turn off at this time This timer will now turn on the outlet every day at 8 00 am The Timer now appears in the list Scroll down to add more Timers ...

Страница 60: ... panel The internal wired siren plugs directly into the main panel A two wire sensor would be connected to one of the zones Z1 or Z2 and the ground GND If you have both zones connected they would share the same ground port If the sensors need power you can use the 5V power port If you have the internal wired siren from Fortress Security Store you can connect it directly to the Wired Siren port No ...

Страница 61: ...g settings for a wired zone More settings for wired zones Wired sensors can be set to either Normally Open NO or Normally Closed NC by changing the Trigger setting You can adjust the zone number that the system will show when the alarm is triggered by changing the Zone option By default wired zone Z1 is matched to zone 90 Other settings such as the Mode are the same as the wire less accessories Yo...

Страница 62: ...tps www fortresssecuritystore com Power Input DC 5V Standby Current 25mA Alarm Current 500mA RF Frequency 433MHz WiFi capability 802 11a b g n 2 4GHz ONLY No support for 5GHz WiFI signals 3G GSM Frequencies 850 1900MHz UTMS 850 900 1800 1900MHz GSM PSTN Land Line US EU CN Standard Internal Backup Battery 800MA 3 6V Li polymer Built In Siren Volume 110 dB Accessory Compatibility PT2262 Oscillation ...

Страница 63: ...ses if the main panel s internal battery was not fully charged you may need to let the panel charge for 1 2 hours after the power cycle then test the system again Changing Accessory Batteries The batteries in the wireless accessories will typically last 8 12 months depending on usage We recommend regular ly testing your system every 1 2 months If an accessory is beginning to fail replace the batte...

Страница 64: ...or if you are receiving frequent false alarms you may need to check the placement of the sensors to make sure they are oriented correctly for best performance Separate door sensors from metallic door or window frames with spacers 1 2 or more Door sensors and magnets should be no farther apart than 1 2 when the door or window is closed Motion detectors should not be placed where they can detect mot...

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Страница 68: ...www FortressSecurityStore com Contact Us ...

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