Guarantee / Service
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Display Quality - Prevention of after image burn in effects
After image burn-in means that an image or part of an image (i.e. logo) remains visible on the screen even if the image on the screen
is changed. This should not occur if the LCD panel is operated in normal conditions with changing content. To prevent burn-in effects
please follow the following guidelines.
•
Do not display fixed patterns for an extended time period of more then 12 hours.
•
Power-off the monitor for 4 hours after using it for 20 hours, and for 2 hours after using it for 12 hours.
• Use the power scheme and power management of the PC.
• Use plain-colored screen savers.
•
Avoid patterns with a strong difference in brightness and contrast.
•
Avoid gray colors.
•
Change images and logos regularly. Show animated pictures for 60 seconds after 4 hours of operation.
• The best way to protect your display is to switch the monitor off when not in use or to use screen savers.
Non-observance of these guidelines may have effects on warranty.
Guarantee Processing
Group RMA process. In order to avoid unnecessary charges, it is important to adhere to the RMA regulations.
Products must be appropriately and professionally packed for a safe return to the Fortec Group Service Centre. Products with panel
sizes equal or larger then 81 cm (32“) must be shipped on pallets in upright position.
Fortec Group does not assume liability for any customer data stored on products which are returned to Fortec Group.
Limitations of Liability and Benefits
With this guarantee declaration, Fortec Group exclusively guarantees that the product is free of material and manufacturing faults.
Fortec Group does not issue any other guarantee or similar statements other than this declaration.
This guarantee does not impair or affect a buyer‘s statutory claim against the seller due to material damage. Such claims can be as-
serted instead of the guarantee agreed to here at the buyer’s discretion.
Mandatory legal rights and mandatory claims under the German Product liability remain unaffected.
Applicable Law and Place of Jurisdiction
The laws of the Federal Republic of Germany apply.
Place of jurisdiction is Munich.
Service addresses
