Wi-Fi Issues
Possible solution
Possible cause
Issue
This feature is not available
at this time.
The system does not
currently provide a hotspot.
The system is not seen
when searching for Wi-Fi
networks from your phone
or other devices.
Check the signal quality
(under network details), if
the system indicates good
or excellent, test with
another high-speed
equipped hotspot where the
environment is more
predictable.
Poor signal strength, too far
from the hotspot, hotspot is
supporting multiple
connections or slow Internet
connection.
Software download takes
too long.
Test the connection with
another device, if the
hotspot requires a subscrip-
tion, you may contact the
service provider.
It is possible that there is no
new software. The
connected hotspot may be
a managed one and it
requires either a subscrip-
tion or agreeing to the terms
and conditions.
The system seems to
connect with a hotspot and
the signal strength is excel-
lent but the software is not
being updated.
AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a
compatible smartphone; an
Android with OS 2.3 or
higher or an iPhone 3GS or
newer with iOS 5.0 or higher.
Additionally, make sure you
You did not connect an
Applink Compatible phone
to the system.
When I select "Connect
Mobile Apps," the system
does not find any applica-
tions.
pair and connect your phone
273
Mustang (CZG, CZY) Vehicles Built From: 02-05-2016, HR3J 19A321 AKA enGBR, First Printing
SYNC™ 3
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